TopCashBack reviews

TopCashBack reviews

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4194 Trustpilot review(s)
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About

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Review by confirmed purchaser

Would highly recommend to all my family & friends

I've had a Topcashback account for about three years & received nearly £700 back from them.
When I've had a problem they've sorted it!
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Review by confirmed purchaser

why was i overcharged

I signed up to get 9.99 cash back if I purchased a dvd which I did but on my bank statement it says 9.99 was taken but also £1
what was the £1 for
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NO CASH BACK

I WAS INTRODUCED FROM TOPCASH AND SWITCHED TO NPOWER BACK IN NOVEMBER 2013 NO CASH BACK LEFT A TICKET FOR THEM TO REPLY AND THEY SAY THAT NPOWER SHOULD SEND COMMISION OVER TO TOPCASH, NPOWER STATE THEY HAVE DONE THIS WHO DO I BELIEVE JUST WANT WHAT THEY SAID THEY WOULD DO. ALL BILLS HAVE BEEN PAID COULD SOMEONE FROM CASHBACK PLEASE CHASE THIS UP.
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Review by confirmed purchaser

very good

where else can you receive money back on your purchase ?,it is like having a tax rebate.
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Review by confirmed purchaser

impressed.

First time I have used TopCashBack, Cannot fault it, did'nt have to do anything apart from shop! TopCashBack did everything else and money was in my account as promised. Would recommend and will be using again. BRILLIANT. Thank you.
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Review by confirmed purchaser

Excellent cash back website by far.top marks.

It's absolutely brilliant website. I been using it for many years and I never had any complaint. Absolute gem.
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Review by confirmed purchaser

Excellent

Fantastic service in every way A*
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Review by confirmed purchaser

What is not to like about Topcashback!

Always check with Topcashback before purchasing on line. Extra money for you :)
Trustpilot will take good care of you throughout.
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Review by confirmed purchaser

Easy way to make money on your usual shop

I am new to Topcashback and was relatively sceptical that I could "earn"hundreds of pounds" just by doing my usual shopping via Topcashback. I am delighted that Topcashback proved me wrong and I have already made over £180 in 6 months as a plus member. The site is easy to use and a large number of the companies I want to do business with are listed on the site (even some international companies). It is as easy as typing in the name of the company you want to shop with in the search bar and then clicking to get cashback and visit retailer. The other good thing is that Topcashback save your clicks so you can go back later without searching. The only downside is that some sites do not register that you purchased despite Topcashback recording your click and some retailers are very slow in authorising payment. Paying out cash to an account is very easy and quick. I have not yet tried the shopping vouchers so cannot comment if these are as easy as the bank transfer. Definitely worth being a plus member.
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Where's my cash back? Evreybody is getting their's but me!!!! Am I just paranoid?

I went on car insurance comparison sites, took out two policies via those sites and after the promise of cash back (can't remember how much now) nothing, zip, nada! Tried to register a claim, one site doesn't do claims and the other may not be the one I visited! Ah well, as usual, all those promises I get and nothing comes of it. Not too bothered really, I never expected much and guess what? 'Not much' was what I got! Does this just happen to me? It would be nice for that well worn cliché to come true just once: "it does what it says on the tin". No it doesn't, not always, in my paranoid, pessimistic world, never! Probably won't bother with the hassle of Top Cash Back again.
Topcashback

Reply from Topcashback

Hi John,

I am sorry to hear that you feel this way. Not all merchants will accept missing cashback claims I'm afraid but this will always be listed on the notes on the merchant page before clicking through. Was your second purchase done through TopCashback Compare by any chance? This could be why you have not been able to locate the name of the merchant you have purchased with as it will only be claimable as TopCashback Compare. If this is the case, before lodging your claim, please be aware that it can take up to 60 days for TopCashback Compare transactions to track to your account, this is because they allow time for any modifications to be made to the policy, after which they then check that the policy is live and what the premium is so that they can make sure the cashback is correct. I hope that this has been of help, please do not hesitate to contact us via a support ticket if we are able to assist you with anything further.

Kind regards,
Samantha
TopCashback Support
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Review by confirmed purchaser

great idea

you can get cash for buying thing throw there site
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Still not received payment

Took out a contract with NPower at end of September and even after several phone calls have not received my cashback. They blame Topcashback for not processing the claim. I don't know who to blame.
Topcashback

Reply from Topcashback

Hi John,

I am sorry to hear that you have not yet received the cashback for your transaction. Looking into this, I can see that we are still waiting to receive the cashback to pass on to our members for transactions from this time period and until this has been received, we are not able to forward this on to yourself. We will do all that we can to get any outstanding cashback paid to you as quickly as possible. I can confirm that it is ultimately the retailer who credits the cashback and as long as you have a valid click record of your click through, they will have a record of your purchase. When a transaction does not track, we have the claims system in place to allow us to communicate with the merchant in regards to your transaction and it is the merchant who then provides a resolution, this is done via their affiliate marketing network. I hope that this has helped to explain a little, I hope that you receive your cashback soon!

Kind regards,
Samantha
TopCashback Support
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Review by confirmed purchaser

Cut and paste replies and poor customer interaction

I would recommend Top Cashback but there are some things they really need to address.
1. Get rid of the cut and paste replies. If they cannot answer a query then they will just fob you off with a cut and paste reply.
2. Sort out their computer system that closes accounts from what I have heard and read and then see no.1 for no responses.
3. They need to listen to their customers. Why do they keep advertisers on who don;t pay. What is the point in upsetting your customers.
Topcashback

Reply from Topcashback

Hi Adam,

Thank you for your review, I am sorry to hear of these concerns. We will always do our best to be as human with our members as possible, I do apologise if you feel that you have been fobbed off with cut and paste replies, this was not our intention at all. I can assure you that our Accounts Team will respond to members as quickly as possible, sometimes it can take a little longer to respond than we would like, but we have our members best interests in mind when trying to assist with any account issues. We take any feedback provided by our members on board and will always work hard to get any outstanding cashback paid as quickly as possible, this can take longer than we anticipate on occasions, but by working alongside our merchants and their networks, we aim to bring the payable speed of transactions up to a level that we like to provide our members with. Some transactions such as those for home or car insurance will always take that bit longer to progress, this is due to validation periods that need to be completed before the merchant will then produce the cashback.
I hope that I have been able to provide some reassurance, we are happy to be of further assistance with any concerns that you may have.

Kind regards,
Samantha
TopCashback Support
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Review by confirmed purchaser

fantastic!

I've saved 100s off ££ using top cash back now. Couldn't be happier. Keep it up, best site online possibly
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Review by confirmed purchaser

cheap deals plus cashback.

Not used much but have got £200 cash back on things i was going to buy anyway.
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Review by confirmed purchaser

Brilliant

I have been using this site for about 3 years and have had money back just for spending with them, you must remember to use them though and go through their website to purchase or else you wont get money back!!
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Review by confirmed purchaser

Fantastic service and amazing saving, love topcashback

Topcashback is great I use it when buying anything and have saved a fortune. Really struggling this month and it was great to receive a payout.
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Review by confirmed purchaser

Absolutely brilliant!

I was introduced to Topcashback late 2013 and already have amassed quite a few pounds. I 'm so glad I was introduced to it!
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Review by confirmed purchaser

excellent when the purchases track

was fine when I first joined but now I frequently have to submit claims for missing transactions albeit from the same merchant so it could be the merchants system rather than topcashback, but overall quite pleased
Topcashback

Reply from Topcashback

Hi Les,

Thanks for your review. We usually find that tracking issues arise when certain settings on a PC or browser cause things like cookies, not to be placed. As your issue appears to be with one merchant though, I would be happy to take a further look into this for you. Could you email me at contact@topcashback.co.uk with the title 'FAO Samantha/Trust Pilot'?

I hope that I can be of assistance.

Kind regards,
Samantha
TopCashback Support
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Review by confirmed purchaser

Easy reliable money back for stuff I was going to buy anyway!

I always use Topcashback if I'm buying anything on-line. I've used it for flight, hotels, my TV, my sofa, train tickets, hotels and even my hay fever tablets. Some things you can get, other things you can't but in the majority of the cases I have found a cash back deal for things I was going to buy anyway. Its still always worth looking for the cheapest price you can find 1st, but then once you've found the best price, see if the shop is available on Topcashback and get even more money off. Better off in your pocket than the big corporations.

Topcashback Details

About this company

The UK's Number 1 Cashback Website that is entirely FREE to use; we're maintained and supported by ads dotted around the site. Our million+ members save money on their online shopping at over 3,500 UK retailers. We even have a highest cashback guarantee - up to 110%.

Visit TopCashBack

Category

Cashback

Money

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