Where is my item?
I never received the item I ordered as a Christmas present. It's now May and I receive an email requesting a review! Why would this be, have you finally delivered my item to the address I moved from in February? I never complained at the time because of the bad weather and had forgotten about it until now.
May 5, 2011
Unprompted review
Reply from Touch of Ginger
Barry - really sorry to hear this, I hope I can sort out your order. We're looking to improve our service to all of our customers, and are requesting reviews to achieve this.
I've had a look at our order history - would you be able to send us your new postal address? Simply email us: web-orders@touchofginger.com with these details and I'll get it sent out ASAP.
Thanks