Poor customer service!
Overall my experience with Tour America was good. I have travelled with them in both 2025 & 2026.
It lot depends on the agent that you're dealing with, that contributes to the overall experience. In 2025 the agent was excellent with her vast knowledge of New Orleans cruise with Royal Caribbean. Overall an excellent holiday.
My second trip was a trip to Chicago, New York and a Bahama cruise with MSC. This second agent was not as helpful or diligent in the booking. This led to us having problems along the way.
We returned in February and stated our grievances. Our first was solved 5 months later and we are still awaiting an update on the second grievance. Some how I think that ship has sailed,pardon the pun!!
They'll promise you a resolution, that may or may not come. At this stage they're ignoring our emails & messages. Overall, not a great experience with customer service.
Buyer beware!








