IF I COULD GIVE THIS ROTTEN COMPANY 0 STARS I WOULD. THEY ARE NOTHING BUT SCAM ARTISTS!!! A LOT OF OTHER PEOPLE HAVE HAD HORRIBLE EXPERIENCES WITH THEM.
I ordered a Halloween costume and they sent me the wrong one. I emailed back saying so, and they emailed me a return label and told me I would receive a full refund when they get it back. I promptly returned the costume. I emailed them back checking on the status of my return. No response. I called and called, no response. I finally got an UNSIGNED email from some moron manager, now known as TRACY (what a great "MANAGER" to not sign an email).. claiming my costume had been worn, used, dirtied, you name it, and I was denied a refund. I couldn't believe it! I didn't even take the costume out of the bag! I had to fight with them for WEEKS. Luckily, the website I purchased from (rakuten.com) made this right for me, otherwise I would be out money!
This company is the worst and the employees who work there are nothing but useless idiots. DO NOT BUY FROM THEM. Read the reviews. You will save yourself a WHOLE LOT of aggravation!! Trust me.
Their return policy is horrible. I sent back an item to which they told me to send back for a refund. They never said a time limit in the email. I was told it was too late to send it back and that I would not get a refund. I could only have the item shipped back to me for a cost of $5.99. Their customer service is horrible as well. Do not buy from this company!!!
Customer service is a little slow. at least as far as email service. I received all items except for one and emailed them about it since they didn't leave any info regarding it. I was reimbursed for the item later, so it ended well.
transactions were smooth and effortless, items were shipped quick and well packaged.
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