Had a deadline on a patio for this weekend, ordered a bulk buy of sand on Tuesday scheduled to arrive on the Wednesday, it never came. Phoned the Poole, Dorset branch and it will apparently arrive today. their excuse" a mix up with paper work" and "sometimes mistakes happen and it just so happened it was with you're order" UNPROFESSIONAL and I have now been put 2 days behind scheduled and last a day and a half of wages when my order only cost £30 in the first place.. £30 turned into £150 unacceptable. will NOT be buying from this company again and will NOT be recommending
what a waste of time, i tried to get a quote for some building materials online but it wanted my business name (i am a cash customer) so i rang my local branch (Leyland) gave the list of stuff and was told he would come back to me. guess what you have got it in one still waiting. my order was only for approx £200 but i am giving it to C & W Berry who seem to want my money and are very organised and do ring you back. i only gave one star because that was the least you could give.
TP are the Tesco of builders merchants. Their plan, especially in London seems to be to buy up all the other builders merchants, and then they are free to charge what they want as there is no competition. If you are outside the capital the prices can be quite a lot cheaper. A few years ago we did some work in London and it was cheaper to get a mixed load delivered from Cambridge than buy in London.
I find my local branches helpful enough, but even as a trade customer with an account I find that anything we buy that we are not on specific terms for they just charge top dollar for. I have to query between 1/3rd and half of my account invoices every month so as not to be losing quite a bit of money to their overcharging.
Stock levels are usually pretty good and quality is fine.
Best to get prices before you buy.
I've been finishing building a house recently and found the staff in the office and in the yard extremely helpful and friendly, and they have really made the whole experience (It's been quite a Job) much easier because they have all been so helpful!! I live nearer to another builders yard but drive the extra little bit to use them because of this!! So thanks and top marks Travis Perkins Fishguard!!!
After waiting 20 mins at the hire desk of the Wadebridge branch while the assistant manager who admitted he didn't know what he was doing tried to hire out 2 de-humidifiers for a customer, I walked out as no one else was interested in helping me. I wanted to hire a carpet cleaner but I will now go to Homebase instead. Could do better, must try harder. Shame 1 star is the lowest rating, it is far too high
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