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2.5
19 reviews
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Replied to 91% of negative reviews
Typically replies within 48 hours
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Already wore it out last weekend. What kept catching my eye before I even checked the front graphic was the sleeve banding, because those stripes sit flat instead of twisting weird after a wash. The print is loud, obviously, and not really my usual thing, but the shirt itself hangs better than a lot of cheap fan tees. Fabric came with a couple fold lines from the bag, nothing serious.
I didn't order because of all the bad reviews.
Reply from Truebuckhorn
Dear customer,
We truly appreciate you sharing your honest impression. We’re sincerely sorry for all the negative feedback from previous customers.
We are actively improving our product quality and customer service. We hope we can earn your trust with better service and products in the future.
Sweater was very thin, material and decals felt poor. Costly for low grade product.
Reply from Truebuckhorn
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@truebuckhorn.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I love the hoodie it’s light so it’s going to be great for all seasons
The sweater came just in and was great but with in 3days, my husband went to put his hand in the pocket in the front and the seam came off the pocket. Not happy with that seams cheap. Not worth the price .
It is a SCAM!! I purchased a few super bowl/ bad bunny hats and after being charged they have never arrived. I keep getting emails stating my order has shipped which are also scams.
Not to shabby considering the price. It's made and shipped from China so it reminds me of like a saturday market type value which I was honestly expecting worse but quite surprised and pleased. You know, shop at your own risk mentality..lol
Shipping took exactly 3 weeks which is about standard and tracking was provided and updated the entire way!!
I do recommend ordering a size up if you like loosely fit hoodies. Its a very light weight hoody as well so I will be wearing a tshirt under mine as I get cold easily. The material is like nylon and not cotton but the design was spot on.
Overall we are pleased and cant wait to sport it on SuperBowl Sunday
Great Item, that made awesome gift! would buy from again with confidence!
DO NOT purchase from this company. Poor quality, I have requested a refund by emailing them, they emailed me back asking for pictures, I sent pictures the emailed me back asking for VIDEO. I dont want the product and want to return it. PLEASE someone help me get the PHONE number
Reply from Truebuckhorn
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@truebuckhorn.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Terrible product, does not at all match description. Low quality materials, cheap printing. Do not recommend. Took roughly a month to receive, shipped by way of China. Return process is likely an automated trap.
Reply from Truebuckhorn
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@truebuckhorn.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
The jacket I bought was totally different, from the advertised image, the wrong color and took a month to come from China, when I inquired they told me the color I ordered was out of stock. They said it would be costly to return it. They offered me $4. I’m stuck with a junk jacket
Reply from Truebuckhorn
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@truebuckhorn.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
Purchased a Puerto Rican heritage shirt from them for $40.00 and what I received was of lesser quality than advertised and it didn't say, " Puerto Rico " as it was supposed to say...it reads " Puerto Ries". I contacted them by email, only to be told that someone, someday soon will get in touch with me and not to send any more emails as it will cause them to ignore my complaint about getting a replacement for the shirt I purchased as a gift which left me embarrassed by the cheap quality of shirt and the misspelling of Puerto Rico as Puerto Ries.
Reply from Truebuckhorn
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@truebuckhorn.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
¡¡¡ADVERTENCIA!!!. Está compañía China te
ROBA. Si compras recibes tu producto 45 dias después y si no estas satisfecho se niegan a recibirlo de vuelta y nunca contestan tu reclamo ni te reembolsan tu dinero. Sus productos son de muy mala calidad y no es como lo nuestran en su propaganda. Gente no permita que estos
Chinos te estafen!.
English
WARNING!!! This Chinese company will
STEAL from you. If you buy from them, you'll receive your product 45 days later, and if you're not satisfied, they refuse to take it back and never respond to your complaint or refund your money. Their products are of very poor quality and nothing like what they advertise. Don't let these Chinese scam you!
Reply from Truebuckhorn
Estimado cliente, muchas gracias por tomarse el tiempo para compartir su opinión con nosotros. Lamentamos profundamente que su experiencia reciente no haya cumplido con sus expectativas y comprendemos plenamente su frustración. Le aseguramos que priorizaremos sus inquietudes y resolveremos el problema. Respaldamos cada producto. Envíe sus datos a nuestro servicio de atención al cliente: service@truebuckhorn.com. Nuestro dedicado equipo de atención al cliente le brindará la mejor solución posible en 24 horas. Por favor, denos la oportunidad de enmendar el problema. Muchas gracias.
Product didn’t match. Plus Quality really sucks. Returns are impossible .
Reply from Truebuckhorn
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@truebuckhorn.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I don’t recommend doing business with these folks.
They engage in false advertising — showcasing one product on Instagram, but selling you a different one. The Instagram image includes the artist’s name, while the actual checkout does not. This is frustrating. They’re clearly trying to capitalize on the excitement surrounding the event to distract from their misleading practices.
#badbunnytruebuckhorn
#superbowl
#superbowlhalftime
#truebuckhorn
Follow up: Today is 10/21/2025, 2nd request to cancel my order. The email is a black hole your email complaints go in but nothing comes out. (service at truebuckhorn.com). They reached out today asking for my name and number. Hopefully I can at least get my money back.
Lets see how long does it take to acknowledge my request. FYI their trust score sucks I should have started their. Just goes to tell you not evrything sold on IG can be trusted - lesson learn do my research.
Reply from Truebuckhorn
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@truebuckhorn.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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