A great idea, unsuccessfully carried out
This company has a great concept, but they are unable to deliver. I ordered my cake topper 2 months before my wedding. They told me I would have it in 6 weeks. They waited to the last moment to make my cake topper. They mailed my cake topper before I could approve it. I received it 3 days before my wedding (talk about stressful). The hair color was incorrect and bald in places. The base was scratched. Then it took over a month to get a refund and that was only after several phone calls and emails. These people do not mean what they say and say what they mean. I would not work with them again!!!
Reply from The Younique Boutique
Hi Rhiannon,
While we understand your disappointment, I don't believe this is a fair assessment of the situation. We allow a fully photo proofed process on our custom cake toppers and allow unlimited revisions as time allows. Making revisions will definitely delay the process and while we can ship a cake topper in as soon as 2 weeks with an express order, obviously making revisions will stretch that time period out. We let our customers know what's happening with production every step of the way and if the customer elects to make revisions, it may mean that we have to ship at some point without your final approval in order to make your event.
As a company that has made over 5,000 custom wedding cake toppers to date and has been operational since 2002, we take great pride in our work. We are family owned and operated. We are honored to be part of a couple's special day. However, with the nature of custom work created by hand, some things are out of our control and quality is often subjective. We're sorry that your order didn't work out to your satisfaction but that is certainly not a reflection of our business as a whole.
Thank you for taking time to review your experience.
Sincerely,
Brina Bujkovsky
CEO