I ordered my wedding cake topper on August 21, 2012 for my wedding on October 27, 2012 - more than enough time TYBINC requires (6 weeks) and even wiggle room to perfect my product. Unfortunately, after several phone calls reaching out to the company for a status or even some acknowledgement of my emails I did not hear back from the company until 3 weeks later. At that point in time, they sent me 2 proofs which looked nothing like myself or my fiance at the time. In a bit of a panic, I called and notified them that the moldings were VERY off (I am asian and the molding looked caucasian!) and responded to their email with very specific details on what should be corrected. I waited several days and did not hear back from anyone. I called after 3 days, I believe, and was told that their artist was on vacation! It was odd (and inefficient) to me that there was only 1 artist (who is located in China, btw) available to handle orders! So I waited a week later with persistent phone calls which were not returned until 2 days later. I was told by Terri that because of "their systems being down" that there was a delay! (Just so everyone knows, I would call at noon EST and was told photos were being downloaded and not receive anything from them until 6pm that same day - so you can imagine the grueling amount of time it takes to make any type of progress) - Long story short, after close to 20 revisions, the artist was still unable to create something that even remotely came close to resembling me! I was totally stressed out and now it is 1 week before my wedding. FYI.. I noted in my original order that I wanted this topper no later than Oct. 20th as you can imagine a cake topper is the last thing any bride wants to worry about before her wedding! I was told the artist would re-do "me - the bride" over, which I thought was insane because if he couldnt get it right in Aug. when he had 11 weeks to do it, then why on earth would I think he could do it in 1 weeks time??? So now 1 week before my wedding, I have no cake topper and certainly no faith in TYBINC that the can get this done. Fast forward to Wednesday (2 days before my wedding) I was sent another proof that looked just as bad as the first one and I am saying to myself "why did i spend so much money on a cake topper that doesnt look like us??" and wished I had never entertained the idea. Just so everyone knows how untalented the artist is - I uploaded a NY Giants Jersey to them and they could not even paint the jersey correctly! The topper was finally overnighted to me, without my final approval, for receipt on Thursday morning. As expected - they look nothing like us, my last revisions were disregarded and to boot, they did not completely finish the topper. They did not insert a nail underneath the bride which meant there was nothing to hold the figurine in place on the plate! I had to run out (now 1 day before my wedding) to buy double sided tape to tape the bride to the base in hopes that the wedding hall would not drop it and break it! In conclusion, this topper is NOT subjective as Terri kept telling me over the phone since I had 10 of my coworkers look every proof each time I was sent something from them and all 10 colleagues agreed that it did not even resemble me! Furthermore, this company should not offer a product that they cannot provide and in hindsight, had I known this process would have been this stressful I would never have even initiated this. I do agree with the previous reviewer that this is a great concept - only if they are able to execute and deliver a cake topper that looks you. It is now 3 weeks after my wedding and New York is recovering from Hurricane Sandy. I thought about contacting the company to dispute the charge or even have them redo/correct my cake topper, but the agony of going back and forth with them at this point is just too much so I will just cut my losses. I am now stuck with a cake topper sitting on my mantle that looks nothing like us, I am out $200+ dollars and memories of a very stressful experience dealing with TYB. I would recommend anyone planning a wedding or a timely event to look for other options if possible - anyone can call themselves "an artist", but the big difference here is that TYB lacks "talented artists". There is no doubt they are all very hard workers, however you should not offer a product you cannot deliver and certainly not specify a 6 week deadline when you cannot even come close to meeting it. Would I do it all over again? Absolutely NOT!