I wanted a custom cake topper for our wedding and knew we were cutting it close on time (wedding March 30, order placed Feb 22). I inquired with the company before I placed my order asking if it was even possible and they said yes, please order ASAP. I placed my order that night and included all the necessary photos. After a few other followup emails for more pictures, everything was sculpted. Honestly the faces weren't that good, but I thought they were close enough and I knew with our limited time resculpting might delay the completion of the product on time. I got the full sculpt proof, approved it, got the color proof, took one day before responding and making a slight tweak to colors and approving it on March 21. I was told it was shipped that day. I got tracking info sent to me on March 26 and was told it "looked like it would be delivered March 27/28 at the latest." When I actually went to track the item I saw that it was BEING SHIPPED FROM CHINA. I paid $70 for a shipping upgrade that said 3-4 business day shipping. Nowhere on the website does it say that the products are shipped from China and have to go through customs. My topper was stuck in customs until Monday, April 1 and I didn't have it in time for my wedding. I was refunded my shipping charges, but had I been offered the overnight shipping upgrade, I would've paid the difference to ensure I got it and I never was. Also, when I finally opened up the package, the topper, though wrapped in plenty of bubble wrap was broken! The bride's head was broken off and the groom's arm was broken. Even worse, it looks nothing like us or even the proofs of the sculpt I approved. I paid nearly $400 for a useless cake topper. I've been in constant contact with customer service and while I appreciate the refund for the shipping, had I known that the product would ship from China and needed to go through customs, I never would've ordered it. The website (bobblegr.am) makes it look like they're based in San Diego and that's where your item is shipping from. I asked that they make it clear on their website that the items will ship from overseas and have to go through international customs which operates on it's own schedule and that shipping timelines cannot be guaranteed so that other brides don't have to go through what I did. Since the quality is garbage, I'm actually glad it didn't arrive, but I'm upset at the waste of money it was.