Ukelectricalsupplies reviews

electric responce

Very good clear web page and good service

HAPPY WITH SERVICE.

Ordered on a FRIDAY and recieved UPS delivery on the following FRIDAY ,so not the quickest delivery but 2-5 day delivery est I can't really complain.Otherwise very happy with goods and price and would gladly use again and recommend.

All electrical good you need.

Ordered Click euro module face plates to match existing switches and plugs. Goods delivered as ordered and match.

First Class Service - definately recomend this company

The order was confirmed quickly then information on delivery sent and everything went smoothly and quickly

Excellent communication and speedy delivery

Excellent product - good quality and price. Very quick delivery

Extremely good service in internet purchases. Keep up the good work..;)

I' am very satisfied with your service. Your delivery was on time, and the quality of the stuff i've order is really good. Thank you very much..For sure you are my number one option in the future.

Absolutely First Class

The service provided by uk electricals was excellent, I would recommend these guys to everyone. Thank you.

Brilliant supplier with great service all round

Brilliant supplier with great service all round even the returns are credited swifty and without any fuss.

The packaging mistake shouldn't have happened in the first place.

(see earlier review). The operator when I phoned the other day was very helpful and said I would have the correct sockets the next day. True to his word these have arrived in time for fitting. Still the low mark as this sort of error should not have occurred.

Wednesday, May 01, 2013

Reply from ukelectricalsupplies.com

Hi Peter,
We, at UK Electrical Supplies, are sorry that this happened with your order. Unfortunately we were let down by the manufacturer that sent out the incorrect parts. However we dealt with this issue very efficiently and got the correct items to you the next day in time for your kitchen fitting.
I hope this will not affect any potential future business between us and yourself.
Rob Carty
Customer Service

was let down by delivery date.

I made an order which was urgent and it did not arrive. When I enquired about this i was told the delivery option I requested was for 'overweight' not 'overnight' as intended...it was for a small package, so I don't understand why overweight would even be an option?! Operative on phone was helpful, its more a point of why the option was available online.

Monday, April 29, 2013

Reply from ukelectricalsupplies.com

Hi Sam,
I am sorry that you feel we have let you down on this occasion. I understand that items you ordered were not stock items so 'Next Day Delivery' option was not available. However there was an 'Overweight' delivery option that at quick glance could be seen as overnight delivery. I understand that this should not be an option to choose from when the order is not overweight and we currently have our website engineer on getting this removed. Although there was a confusion with this delivery, the goods were sent out to you on a 'Next Day' courier to you as soon as they came into stock and you were refunded back to a standard '2-5 delivery' charge.

Robert Cocks
Customer Services.

my opinion is how I feel about a particular issue or my general outlook on things

Hello Friend, how are you? My full review is.....so far is so good

Perfect!!!!!

Brilliant service. Fast and reliable and they even sent me a small part free of charge that I had forgotten order.
Very highly recommended.

Converter plate with downlighter

I had some old down lighters in the kitchen with a 150 diameter cut out in the plasterboard ceiling. I'd searched for an sized converter plate to cover the cut outs but most were for 120-140 diameter. When I did find some they were being sold as a complete unit and twice as expensive as the ones on this site. Here you can buy the converter plate separately and then choose the down lighter of your choice to fit and it worked out cheaper.

The delivery was good and with out any problems so I would recommend UK Electrical Supplies to anyone.

Bought for our home in Grenada

I have another product which heats the water for the kitchen sink. It works well but I have to reset it afyer each power outage which is about three times per month. It would be worth considering a modification which would allow automatic reset after power down.
The new heater is destined to heat the water for our washing machine.

good range of products and timely delivery

Needed to replace an LED wall fitting. Found the replacement quickly on this site. Delivery was next day after notice of shipment . That will do me thanks.

Fantastic service!

I have been trying to track down matching light switches and plug sockets for months and Rob helped me do this. Very efficient, first class service. Would highly recommend.

Prompt delivery

Only ordered one item but arrived a couple of days later and very happy with service.

Responsive or what

Good web site, clear, and informative, well illustrated, good choice of products at competitive prices. Goods purchased and delivered without any fuss. Will use again....mike j

First class

Good price and fast deliivery

fast reliable service

recommended and trusted, very happy with service. Many thanks guys, will use again

Great price speedy delivery

Found exactly what I wanted at the best price and delivery was fast - if only all web shopping was like this

plenty of stock to choose from, prompt delivery - good service

Good prompt service - have bought several times and not been disappointed

Vey good service

Ordered Thursday evening and my goods arrived Saturday morning, well pleased with the service

returning customer, delighted again.

Great service, fantastic value.

Excellent

Competetive, Delivery on time, and all items requested supplied.

Excellent customer service

I had a compatibility issue with the switch I purchased. The communication was prompt and decisive, accepting back open goods for them to resolve the issue with the supplier. Full refund promptly arrived. Prior to that, the ordering and delivery was simply and quick. Wouldn't hesitate to use again - competitively priced.

Switch On Services found this review useful

great service timer arrived in good time and in perfect condition,Thanks

I was very pleased with the product and the service received, no complaints at all. 5 stars!!!

excellent service

The service was efficient and fast and the website was easy to navigate.

Ordered Saturday pm received Monday, fantastic service

Great prices, great range of products, easy to use website and very fast delivery, would not hesitate to use again.
I would recommend to anyone

Excellent prices and delivered fast

Prices are good and they stock a decent choice with varying prices ranges.
Reasonably low threshold to get free delivery so no issues at all with recommending you to others.

so so

quite good ordering but did not reply re vat off as in guernsey. swift delivery but got order wrong. have not replied yet to request to correct order

Wednesday, April 03, 2013

Reply from ukelectricalsupplies.com

Hi Lee,
I'm sorry that we didn't reply to you as soon as you would have liked. Unfortunately we received the email over the easter weekend and the office wan un-manned during this period. However I would like to inform you that we have now sent out the correct item as requested and this should be with you soon if not already.
In regards to subtracting the VAT from your order, we can only do this at point of sale on the telephone. However when we have had customers order from the Channel Islands in the past they have been able to claim it back at their local VAT office.
I hope this has helped.

Rob Carty
Customer Services

Spark fast

They had what we wanted and got it to us quickly. Will come and shop again.

Speedy Gonzales

Ordered my stuff Sunday Evening. My order was delivered on Monday. I am greatly impressed by their service. This is absolutely second to none.

why........

I only brought a few bits but will use again cheep as chips and delivery good what more can u ask for.......

Very poor service and delivery

Your delivery system is very poor, ordered the items on the 19/03, and on 26/03 still waiting for them to arrive, despite asking for delivery before 22/03.
This aspect needs to be urgently reviewed and improved, won't order anything from you again, other companies deliver next day or within 2 days and provide a much better service.

Wednesday, March 27, 2013

Reply from ukelectricalsupplies.com

Hello,

Sorry to hear that you feel let down by our service. Your order was placed out of office hours on 19/03 so was processed on 20/03. As no next day delivery was selected and this item is not a stock item we ordered the product from Aurora on a stock delivery which arrived with us on 22/03. It was then packaged and shipped out the same day. Unfortunately this time we have been let down by Royal Mail. We will contact Aurora today to get the product shipped direct to you for tomorrow (28/03).

In regards to being promised a delivery date, we cannot guarantee delivery on a specific day unless next day delivery is selected. Please note that our next day delivery option is available for urgent orders at the price of £7.50+vat.

I can only apologise for any inconvenience caused.

Robert Cocks,
Customer Services.

Great products and delivered on time - customer service very good

Ordered switches and sockets from the click definity range and was very happy with the quality and service

Impressed with service

Ordered switches and sockets on Sunday evening and they were delivered by 9.00 am Tuesday. Can't do better than that.

Great service!!

Great Service

Good products, fast service.

Products arrived as ordered and very quickly.

OUTSTANDING

ORDERED THE ITEMS ON A SATURDAY AND WAS REALLY PLEASED TO RECEIVE THE ITEMS ON THE MONDAY. EXCELLENT SERVICE