On 25 May, I missed the first delivery attempt of some printer cartridges. The notice said another attempt would be made the following day, Tuesday, so I made sure I was around. No delivery. Checked their online system--it said the package would be delivered on Wednesday. Nothing arrived. On Thursday, the online system said it would be delivered Thursday. When I called, I learned that the package hadn't been scanned since Monday (i.e., it was lost and they had no idea where it was) and when that happens, the system automatically updates to say the delivery will be on the current day. Of course everything about their phone system is set up to prevent you from calling and instead tries to push you back to their unreliable online system.

I then had to call the suppler to initiate a search. Which I could have done two days earlier if I had not been misled by the UPS system. The package did not finally arrive until 11 June, two weeks after that first attempt. In the meantime, I had to go out somewhere else and buy printer cartridges.

No apology from UPS of course. Very unimpressive.