I needed a parcel collecting to be sent away for repair, this part was successfully completed by UPS but once the same package had to be returned this is where the problems arose. Knowing that my property is hard to find, I contacted UPS eventually (what a drama that was), I was only given a reference number and not a tracking number so I was unable to track my parcel, I was also unable to contact UPS by telephone because you cannot get through their automated service unless you have a tracking number. Eventually after many hours of research I found a number and spoke to a human. They apologised and took directions which they said they would pass on to the local depot. My parcel didn't arrive on Friday and I contacted UPS and they said it would be out for delivery on Monday, Monday came and went and I contacted UPS again to be told the driver had difficulty finding my address. I explained that I had already given direction and telephone numbers and was told that these hadn't been passed on. This time I was contacted by my local depot who took details and said that the driver would deliver the parcel first thing Tuesday. Tuesday morning and still no parcel I contacted UPS again and was told that they would now get the manager involved. Mid-day and my parcel finally arrived after which I received a call from UPS, I asked for a refund for all of my telephone calls which have cost me in the region of £8 and they have refused. I would never use this company again if I had a package I wanted to lose. They are incapable of simple instructions or using telephone numbers oh and they are incapable of finding addresses using postcodes. DHL much better company!!