First of all, they start of by delivering at a very bad time, but that is usual for delivering company’s, they put a note in the mailbox, where you can write an alternative address, and they will then take this and change the delivering location. They did not pick of this address, and just decided to try again and again to deliver to the same address. We then called support, and asked the change the location, which was okay, when we asked if she remembered to type in "Attention Name here" to make sure the right person got the packet (it was at a company address) she said: "No I haven’t" we replied "okay, could you type it in?" she said "I did type it in, you said so". We do not recommend this at all! Choose anything other than this.