Viator.com reviews

Viator.com reviews

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The best!!!

I highly recommend Viator. I have found the best tours and activities at amazing prices. Once you get going it's hard to stop! After I I bought my first tour I received even more offers and discounts. It really is the best!
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Never received service

We pre-booked this service to ensure we would have reliable transportation from the airport to our hotel. The cost was approximately double than other carriers but due to some of the reviews and past experience as tour guides we thought this was the best as we had a handicapped individual as well as a baby. Unfortunately this did not make a difference. The driver was not there upon our arrival; I called the main number who indicated our driver was on the way. 10 minutes later I called again and I was told the driver was in the terminal. The third call I confirmed terminal 1 in which I was told the driver was another 20 minutes away (it had been a full hour since our arrival at this time). We told the company to cancel and credit us the money which has yet to be done.
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Viator is a first step on a journey and it makes that step easy.

I am planning a once in a lifetime trip. To make the most of my stay, I not only need good information, but a trust worthy place to get that information. Viator is an excellent resource and since I always cross check is comparable with other sites on cost. It works for me. I hope Elvis is still in the building!
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Viator.com shows you the way!

If you are looking for activities, destinations, eateries etc when travelling, you have got to do yourself a favour and take a good look at Viator.com. Whenever I want a fairly rated review of somewhere I am travelling, or if I want to purchase tickets for activities in the area I am travelling to, I go straight to Viator.com. Have done since our big trip to the USA in 2010. Love it.
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worth the money!

This site is legitimate. Was able to use it for my DMZ tour and it went good. The tour staff arrived on time. The whole tour is very.convenient. will use viator again in future bookings.
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Would not recommend to anyone..

The offers that they have seem to be really amazing, and the trips sounds wonderful.. That is if you can even book one!
First of all I tried booking a trip with short notice, it was advertised on their website, so I though it would be okay. Turns out the trip was sold out - even though I searched for the proper date.. That's not really the issue.. Since I had tried to book this they had my information, and the following day I received an email with activities I could do while still in Tokyo, I was super excited to see we could go see a Sumo training, since I really wanted that! I booked it straight away, even though we had other plans that day, it was promised we would have the confirmation within 48 hours (10 hours before the event). Nothing happened, but the event was still available online, so I thought it would surely be possible. We tried contacting them the evening before and Again in the morning since we hadn't heard anything. We didn't get any confirmation, but we were afraid we would get it just in time, so we went to the station, end ended up wasting more than 2 hours of our last day in Tokyo, missing out on another thing we wanted, just because we had tried to book something through viator. I am so disappointed! I would never book with this Company Again, since they do not respect people's vacation!
the day AFTER I got an email saying the sumo training was not available which was why my booking was canceled... So my big question is, why would a Company email ME with and OFFER, then to say it's not available anyway... Would not recommend to anyone I know!!
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Easy peasy

Have used Viator a few times and found the online booking easy and trustworthy.
Have been very happy with our purchases.
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EXTREMELY RELIABLE SERVICE

I have been using Viator for many years, and I have NEVER been let down. Nothing is too much trouble for any of the staff . I highly recommend this company to every body.

I would also like to take this opportunity in thanking all the staff for their great support.

Brian
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user friendly website with great choice of trips

Viator.com is a user friendly website with a great choice of trips which are good value for money. Simple checkout process and instant confirmation. Very professional service which instilled confidence in using them.
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Viator - They do exactly what they say in their advert (and more)

I have been booking through Viator for more years than I care to remember; from everything like Airport Transfers to day trips to sightseeing the service is prompt; excellent and the tours and transport on offer is first class. A very reliable company
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Excellent service!

Our Keukenhof visit was really very pleasant.
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Take the guess work out of booking

Having not been to Europe before I wanted to book a number of sightseeing trips and one day tours in cities I would be visiting.
Viator gives a varied selection and is available in most places I would be going to.
I found their explanation of what you would and would not be getting on each tour very informative. They also offered personalized tours in a number of places.
Booking is easy and follow up prompt.
I am looking forward to seeing what Europe has to offer through Viator in the near future.
Paul, Coffs Harbour, NSW, Australia
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The tour was much more than we expected.

We had a wonderful time on our tour. George, our guide, was extremely knowledgeable and also very personable. I was extremely impressed how George could interact with us and also keep us safe in the city traffic. This tour was a little more, but we'll worth it. The cart was able to get extremely close to all of the attractions. We really enjoyed the food trucks at the end of the tour.
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Quality company. Good range of tours.

Chose this company for a tour in Rome. Very well organised. Excellent guide. Would use again.
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Great service, great product

The walking food tour in Old Quebec was marvelous. The guide was a professor, fluent in both English and French. He gave us a wide variety of experiences; we went to places we otherwise wouldn't, including places frequented by locals. It was a superb experience. Highly recommend the service.
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Wonderful, very user friendly

It's a great service. There are loads of experiences to choose from with detailed reviews so you have a good idea of what you can expect from your chosen experience.
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outstanding tour and value for money

just to let you know that the tour was outstanding from the booking to the tour ,never been on a tour like it, the tour guides was so informative on what was happening from the start of the pick up to the end, we went on the grand canyon las vegas helicopter,boat and skywalk tour with in that a stop at hoover dam.EXCELLANT, I recommend them 100%
thanks to Viator
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Easy hassle free booking site...Fantastic!

I was recommended Viator from a friend who was also delighted with the easiness of it all.Also I accidentally double booked a tour and Viator happily refunded me in full.Their communication was fantastic! I will be recommending Viator to all my friends :)
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Great offers, Great prices and Great customer service

I made an error with a date for a Paris Tour. One phone call to the customer service department and it was fixed. An email confirming the adjustment was received while I was on the phone and the new tickets printed off. Brilliant service.
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Disappointing

Magic London? No! Frustrating and disappointing. Unprofessional, and the tourist is the last thing to care about.
I am sorry but that is how I felt and I don't think I will trust a tour service through internet; only the ones recommended by friends or acquaintances. I have already written to the company, I hope to have the money back of the service that I did not receive. I wish I had read these reviews before and, for sure, I wouldn't have hired VIATOR.
Viator.com

Reply from Viator.com

Hello M Ulloa,

Thank you for your message. We're sorry to hear that the tour did not live up to your expectations. In order to better assist you, we would need to know a little more about the tour you took and what you experienced while on that tour. If you wish to follow up, please write to socialteam@viator.com, and include your booking number and the e-mail address that you booked with, as well as a detailed description of the issues you had on the tour, and we'd be happy to follow up.

Thank you in advance, and we hope that the rest of your time in London was excellent.

Viator.com Details

About this company

Visit Viator.com

Contact information

Write to: support@viator.com
Call us on: 888-651-9785
We live here: United States

Category

Viator.com is ranked 4 out of 11 in the category

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