Review of Virgin


Rated 2 out of 5 stars

Appalling customer service.

Phones as goos as anywhere else though do seem to charge more up front for the actual handset. Reception is very good. However, there customer service is an absolute disgrace - even at quiet times you will usually take at least 15 - 30 minutes just to get through and you will then probably end up speaking to someone who has not got a clue. Even though I get a 25% discount with Virgin I am actually moving to O2.

Virgin - sort out your customer service and the cost of your handsets. 2 stars only awarded for the good network coverage I found.

July 26, 2011
Unprompted review
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