Have just come off the 'phone with the rudest person I have ever had the misfortuine to deal with.
On 13th July I e-mailed a complaint about unsolicited texts and recorded messages on my mobile. The number is known only to my family an never filled in on any forms. I asked them to confirm that my info had not been passed to other companies as they had not got my permission to do so.
There auto response said it coul be 5 days befor I got a response.

After 6 days I e-mailed them again. They did not even respond to the second e-mail.

Yesterday I 'phoned them and was told I would get a response "shortly" as they had been busy!

Tonight I got a call from a young man whose manner and tone were quite objectionable. Firstly he asked for my husband as he said the complaint had been from him. Their automated response quite clearly showed it was from me. He told me Virgin do not pass on information, but I explained that two other Virgin employees had confirmed they did. I told him I did not believe him. He then became really rude and I hung up on him. He then had the cheek to ring me back and say "we were cut off" I told him I had put the 'phone down and would do so again if he continued to be rude. His response was that if I did not believe him I should cancel my Virgin services! Neeless to say I will be changing my 'phone, broadband and mobile supplier.