I went over my minutes allowance and they charged a huge charge per minute!!!! When I called to speak to a manager, she wouldn't come to the phone and promised to ring me back, I'm still waiting 3 weeks later. Most helpful (if a little pushy) was the person I spoke to to cancel my contract. I have been a customer for 3 years, virgin media is also a rip off, paying £50 a month for little more than a free view box!!!!