I wanted to take out a contract with them. The credit check they did on me failed. They didn't explain why. I sent an email back asking, why. They called me back and said they're not sure, but it might have had something to do with the fact that I'd just moved, and changes in my bank account and debit card details were in progress. They told me that to resolve that I needed to write a letter to some address that had about 8 lines, and explain my situation to them. I REALLY couldn't be bothered chasing them. I was a potential customer, they should have chased me, instead they just put me off! Never again!