I thought Virgin service could not get any worse after a problem with them earlier in the year. Oh yes they can

My daughter's husband died suddenly on 6.9.11. earlier today she was ringing all the usual people to change account names etc. All the Utilities, Banks and Sky were fantastic and dealt with things sensitively and efficiently/ Then came Virgin.

Indian call centre with consequent difficulty in understanding English and lack of tact and sensitivity.Then she was told that she couldn't just change the account name, she had to open a new account. Now, of course, this means a new contract and, should she need to cancel within the next twelve months, there is a financial penalty!

How money grabbing can you get? Luckily she is still young enough to work but just suppose this was an elderly widow with limited funds.
The whole thing stinks.