After having 2 V+ boxes within 6 months, 2 young engineers came to fix the problem, these engineers (1male & 1 female) were the best ever in over 14 years of Telewest then VirginMedia, they tried EVERYTHING to get a better picture on our TV. In the end they tried a Tivo box, we were thinking about a Tivo anyway, but just hadn`t got round to it, they installed one as an upgrade and we didn`t have to pay a penny, just the £3 a month upgrade. Tivo isn`t worth the £3 a month extra but our picture is the best ever, and there`s no more problems with recordings. SA* & ADA* (last letter omitted) deserve 10 stars.