I will cover many points here, the first being technical.

From the get go they failed to set up my internet properly, the technicians rushed the job because they were late from their last job and wanted to go home. I wish they had gone home..

Internet wasnt working for 5 days, we continuously kept ringing people to come out and fix it, and eventually when It was fixed it was not 100mb (as promised)

It was 40mb, and despite many weeks and ringing they did acknowledge many times that it wasnt reaching its speed and then eventually they concluded that it was my hardware.. (Are they joking, dual core, wireless N adapter, Ive got everything I need.

Anyway I gave up with them, I dont have time to deal with them months on end and they take advantage of this fact and so Ive been tied into a 18 month contract for a while.. If they dont provide me with a serious refund and improvement of service then Sky will be getting my custom and virgin will be left without any customers, I mean look at the amount of negative reviews on here for gods sakes.

Furthermore, I have complained a few times about speed, oh and also the virgin tivo box always freezes etc, we’ve had it replaced, and still they have glitches, its slow, and channels dont load..

Oh and they were supposed to upgrade us to 120mb Ages ago.

(Im looking forward to it)

However I doubt that it would even put my speed up to the one that I am paying for now! They should have contacted us and offered a discount in my opinion.

Oh, they also sent out a person who said the reason the net is slow is because of invisible electronic interference (like I am stupid). Ive not heard of anyone else who has been told this by a internet mechanic.

Lastly, the calls are very expensive, probably works out twice more than bt’s pricing, and of course 0845 numbers etc arent included.

The voicemail doesnt include callers number either ??

We also can’t withhold calls using 141 for some reason?

Overall. This is a company that was new in the game and I should have realised from the beginning and stuck with sky etc..