Vivomed Reviews 

(Update)
Order issue eventually resolved, but communication was poor

I originally left a 1-star review after waiting for Order VMD97005 from 21 August without receiving a clear update. Vivomed subsequently explained that issues with their new ERP system had resulted in incorrect stock information and that the order could not be fulfilled. They have now processed a refund.

I appreciate Chris and Patricia taking the time to explain what happened and resolve the order.

However, I was also asked by Chris to remove my 1-star Trustpilot review because negative reviews have an impact on the business. I understand why a company would prefer negative reviews to be removed, but I believe reviews should reflect the customer’s actual experience.

Ultimately, the issue was resolved, but the lack of communication regarding the unavailable stock and the delay in dealing with the order made this a disappointing experience.
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Order still missing after nearly two weeks — Disappointing customer service

I placed an order (VMD97005) and have been waiting since 21 August. As of 3 September, I still have not received the order or been given a satisfactory explanation for the delay.

What makes this worse is the complete lack of urgency from customer service. Please reply to my email

I shouldn’t have to chase a company just to find out where an order is or whether it has even been dispatched.

Very disappointing experience. I would strongly recommend improving both the delivery process and, more importantly, the way customer enquiries are handled.

Stole my money.
They use that crappy shop app. I went to put items in my bag, next thing I know, "shop" has placed the order for me and then doesn't allow me to cancel it. I messaged vivomed and their once good response rate, disappears. I think this is a scam. Don't use this company.

As an ancient learner of guitar, it was a real pain (literally) to develop arthritis in my left hand.
Others had recommended a Push Thumb brace, so I ordered one in the evening, it was dispatched the following day and arrived the day after.
And it works! I can play the guitar again without pain, and the brace does not get in the way. Very happy!

This is my first time buying from Vivomed and they were great in explaining that for a chronic condition my order could be VAT exempt and would be refunded after I had placed my order. The VAT was refunded immediately after my order was placed. Delivery was quick and customer service helpful.
I bought a CMC push brace for the thumb for arthritis that would support the joint but allow more movement of the hand, it is so much better than a cheaper version bought some time ago.

Up Dated

Order Ref:VMD74062 - Feel free to sort this and email me, I don't have time to do your customer service for you by spending my time while at work on the phone.

Ordered a thumb brace for arthritis, came fairly quickly and I was happy until I opened the packet to discover I had been sent a brace for the right hand when I ordered one for the left. Emailed a request to return, received a return via Royal Mail email HOWEVER no confirmation I will receive either a refund or that a replacement product for the left hand as ordered would be sent out. I have requested confirmation by email a couple times now and absolutely ZERO reply, I am reluctant to return the item I have until I have confirmation of either a refund or replacement item. Its that simple but customer service is NON EXISTENT. Very disappointed, this was not a cheap item and left without the brace I very much need to help with the pain in my hand!

Super fast shipping. I ordered from USA, received the heel Neurexan tablets a week earlier than expected. Highly recommended I will buy again. Thank you

Ordering was easy, communication from the seller was excellent. We will be ordering from them again.

Delivered on time. However, I did not order Chemodol but Baselin massage lotion. I did not want to complain, because it does not matter so much as the product is good and serves the purpose.

I have no idea where my order is? Can you please send me a tracking number? Thanks

Very good product. Fast delivery and overall excellent service

despatched promply and received well before speciied time
Quality Ptoduct

I sent you via Vivomed a note saying that I was not pleased with the Oral Drop of Euphorbium I received!
I have always received Nasal Spray.
How can you correct this problem?
Andre Primeau

The goods received in original packaging and in reasonable time. I did have a chat with the customer care and their response is good. Offered to help in creating an order.

My order was shipped in record time from England. I needed it right away so I was very grateful for the expedited speed. thank you.

Took awhile, but product arrived

Great selection of products & speedy delivery

I don't do reviews. But apparently that's not permitted. I'm not allowed to simply ignore your request, you have to send me reminders as in your little world I must have forgotten, and it doesn't occur to you that I might have made a conscious choice not to waste my time. Compound that by sending the reminders from a no-reply email address, showing that you think that it's fine for you to email me but I'm not allowed to email you. Arrogance beyond.

Good quality product but very expensive. No repeat buying promotion and full price each time. Strictly no loyalty scheme.

Fast delivery. Good pricing.