My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
Company replied
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Review summary
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A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
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I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
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I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Went into the Glasgow branch today…
Went into the Glasgow branch today looking for advice around selling my camera and buying a new one. Was very happy with the service I received from Alice who was so kind and helpful and very knowledgable. Will definitely be back
September 5, 2026
Unprompted review
Prompt reliable service as always.
August 26, 2026
Great service from the guy's @ Wex…
Great service from the guy's @ Wex photovideo my item was as described. Thank you.
Brian.
August 28, 2026
Good range of second hand lenses
Good range of second hand lenses, and the staff were knowledgeable and helpful
August 29, 2026
Delivery was very prompt
Delivery was very prompt. Item was well packaged. Can't comment on use of item as it is for family member's birthday, which hasn't happened yet.
August 27, 2026
Quick and efficent
August 27, 2026
On line purchase ,found it easy to do…
On line purchase ,found it easy to do ,the delivery service was very good with next day delivery. Product arrived safely and well packaged.
August 27, 2026
Star Adventurer Tripod
I ordered a Star Adventurer tripod as it was cheaper from Wex than all the other retailers I found online. It was delivered quickly and arrived in perfect condition.
August 27, 2026
Excellent service and very good prices.
Excellent service and very good prices.
Bought 2 different items, 1 new and the other used. Both arrived very quickly and in the both cases especially the used lens, in very good condition.
August 27, 2026
Great product
Great product, best price on the web. Order was dispatched the next day and took two days to arrive from placing the order to arriving. Excellent service.
August 27, 2026
Easy online purchase, thank you
Easy online purchase, made an enquiry after the purchase which was resolved with an exchange of a couple of email… thank you
August 29, 2026
Easy to navigate website
Easy to navigate website. Delivered on time, good price and excellent product. Good customer communication.
August 29, 2026
We ordered a spare part for a camera
We ordered a spare part for a camera, rang as we weren’t sure we’d found the correct item, the gentleman on the phone soon sorted us out with right part,we chose next day delivery, the part arrived lunch time the next day. The gentleman on the phone gave excellent customer service. Would definitely recommend this company and use them again should the need arise.
August 28, 2026
Great service on the phone
Great service on the phone, and delivery was the next day, very impressed.
August 28, 2026
Outstanding service
Placed two orders, both dealt with quickly efficiently and professionally ,trade in price is honoured ,outstanding service and will be back when I need upgrade
September 3, 2026
Unprompted review
Contact with WEX has been pleasing.
Contact with WEX has been pleasing.
Online and telephone contact has been made and in both a good experience.
August 25, 2026
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