After my awful experience with Nigel O'Hara Jewellers this company are a revelation. Ordered a Breil watch on 18.03.14 and it was delivered within 5 days. Completely restored my faith in internet retail companies. There are some bad reviews of this company but I can only review based on my experience.
I've used this site a few times an I love it. I wouldn't go anywhere else if Im buying a watch. This time, unfortunately, I've given 4 stars simply because the tracking never worked (kept saying 'Come Back Later'). Very frustrating... only started working whenever the watch was delivered!
One’s customer Service can only be gauged when there is a legitimate issue to be resolved and their lack of motivation/interest/ discretion to address and resolve the issue was staggering whether by design or sheer ineptitude resulting in complete exasperation. Watchshop.com does not have a customer service infrastructure they store and ship watches that’s it. However if there is an issue with a purchase from watchshop.com you are up the creek without a paddle. The one star I am obligated to give is too much!!!!
The time it took Watchsop.com to respond to messages was staggering, and they were unwillingly to include the pertinent details needed to address the concerns raised, requiring constant follow up questions to illicit the relevant details. The tone of their emails was always the same, apologetic but offering no solutions/options on how to resolve the issue. I was amazed on how little information was included in every mail and the need to ask every question which protracted the correspondence by days. The aim of watchshop.com was to deliberately play coy in order to draw out the conversation to deter the customer from pursing their complaint.
It took 3 days and countless emails for watchshop.com to succinctly outline the details on how to return a faulty item. I had the watch 5 days and honestly I am completely exasperated by their customer service or should I say lack of. I believe it was their intention to prolong the correspondence, in order to deter me from returning their faulty timepiece.
Both me and my husband have watches from watchshop.com and we couldn't be happier with them! The prices are really good, there are loads of options for you to choose from, and once you have decided, you know exactly what you're getting. There aren't any nasty surprises like differences between the watch you see on line and the one you receive at home. The delivery is fast as well, so you don't have to wait for more than 1-2 days for your purchase to arrive. Overall, I am very happy with this company, would definitely recommend!
I placed an order online at approximately 2pm and the watch arrived the next day before lunchtime - excellent! I had asked for the watch to be fitted to size but it was still too big so I had to get it adjusted in a local shop.
I was delighted with the service from, Watch Shop. The product arrived the next day as promised - and so often these 'next day' offers do not apply to N. Ireland. The watch was well packaged and came in a beautiful presentation box. The watch looked exactly as I believed it would from looking at the photograph the Watch Shop had provided. This company had been recommended to me by a friend and I would have no reservations about recommending them.
Fantastic purchasing experience I bought this lovely watch as gift for my wife and I have not hesitation in recommending this web site for those that appreciate excellent watches and fantastic Sevice. My recent acquisition was dealt with in timely professional manner and in fact arrived at my home within 24 hours, original box is beautiful !!!!!!!!!!!! Highly recommended!!!
I bought a watch for my mother- she is a very fussy woman and after being reassured by watch shop that the watch can be returned easily, I went ahead and placed my first order. I am extremely pleased as my mother enjoys her watch and makes full use of it.
Just a tiny issue, I was expecting the watch to be on time as it mentioned next day delivery but it turned out to have arrived two days later however I was in no rush and I pressumed it had to be the royal mail's mishandling. Despite this, it has been a great experience for me. I am coming back soon to treat myself this time !
I've been looking for a watch like this for ages with no luck until now. Good sized clear display, uncluttered with unnecessary dials. Good backlight, stopwatch, alarm and timer all included and looks stylish too. Delivery was amazingly fast. Ordered after lunch and wearing the next morning!
At first I thought id got lucky with this website, the staff were lovely and the delivery was so rapid. My boyfriend loved his Xmas present! After a few weeks the dial fell out sonwe sent it back and got a replacement, a few days later the dial fell out of the replacement watch! Not only did this anger me as id spent a good £300 on this watch but the staff were disgraceful at getting back to me about the watch. It took them a month and a half to get back to me. Id asked for a refund as this was the second time and they sent yet another watch whoch unsurprisingly was broken as it arrived. I would not recommend this company what so ever. Still expecting a reply 2 weeks later so gone to a solicitor instead.