Watch Shop reviews

Watch Shop reviews

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Excellent

After my awful experience with Nigel O'Hara Jewellers this company are a revelation. Ordered a Breil watch on 18.03.14 and it was delivered within 5 days. Completely restored my faith in internet retail companies. There are some bad reviews of this company but I can only review based on my experience.
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Wonderful Watchshop!

Excellent range and service. The watch arrived exactly on time, beautifully gift wrapped - my wife loves it.
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Watch Shop deliver on Time

Excellent value, well packaged arrived on time, would recommend, easy web site to follow. Have used this company more then once and would not hesitate to do so again.
Well done Watch Shop, Many thanks
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Fab. Pity about the tracking.

I've used this site a few times an I love it. I wouldn't go anywhere else if Im buying a watch. This time, unfortunately, I've given 4 stars simply because the tracking never worked (kept saying 'Come Back Later'). Very frustrating... only started working whenever the watch was delivered!
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Excellent service!

Express delivery, great packaging and product in perfect condition!
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Watch this company as it lives up to its name

Love this watch. Feels and looks great. I can even see the date without my glasses.
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Horrendous, never EVER use Watchshop

I will keep this short and sweet.

1. They sent me the wrong watch

2. they refused to send a prepaid package so i could return the wrong watch.

3. they claimed the correct watch had been sent out. Two days later i rang to inquire where my watch was - they told me it hadn't been dispatched.

4. This happened a second time - it is now nine days since i ordered my watch.

5. After demanding to speak to the manager, they finally told me that they never had my watch in stock. So they were effectively conning me.

6. Customer service is a joke - they lie, the whole company is disjointed and using different databases, they are lazy and rude.

Without doubt the worst retail service from start to finish i have ever experienced.
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Watchshop.com has no customer service, avoid like the plague!!!

One’s customer Service can only be gauged when there is a legitimate issue to be resolved and their lack of motivation/interest/ discretion to address and resolve the issue was staggering whether by design or sheer ineptitude resulting in complete exasperation. Watchshop.com does not have a customer service infrastructure they store and ship watches that’s it. However if there is an issue with a purchase from watchshop.com you are up the creek without a paddle. The one star I am obligated to give is too much!!!!

The time it took Watchsop.com to respond to messages was staggering, and they were unwillingly to include the pertinent details needed to address the concerns raised, requiring constant follow up questions to illicit the relevant details. The tone of their emails was always the same, apologetic but offering no solutions/options on how to resolve the issue. I was amazed on how little information was included in every mail and the need to ask every question which protracted the correspondence by days. The aim of watchshop.com was to deliberately play coy in order to draw out the conversation to deter the customer from pursing their complaint.

It took 3 days and countless emails for watchshop.com to succinctly outline the details on how to return a faulty item. I had the watch 5 days and honestly I am completely exasperated by their customer service or should I say lack of. I believe it was their intention to prolong the correspondence, in order to deter me from returning their faulty timepiece.
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Trustworthy!

Both me and my husband have watches from watchshop.com and we couldn't be happier with them! The prices are really good, there are loads of options for you to choose from, and once you have decided, you know exactly what you're getting. There aren't any nasty surprises like differences between the watch you see on line and the one you receive at home. The delivery is fast as well, so you don't have to wait for more than 1-2 days for your purchase to arrive.
Overall, I am very happy with this company, would definitely recommend!
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Speedy service!

I placed an order online at approximately 2pm and the watch arrived the next day before lunchtime - excellent! I had asked for the watch to be fitted to size but it was still too big so I had to get it adjusted in a local shop.
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Super service...

I was delighted with the service from, Watch Shop. The product arrived the next day as promised - and so often these 'next day' offers do not apply to N. Ireland. The watch was well packaged and came in a beautiful presentation box. The watch looked exactly as I believed it would from looking at the photograph the Watch Shop had provided. This company had been recommended to me by a friend and I would have no reservations about recommending them.
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Good service

It is a nice watch and very comfortable to wear lm pleased with it .
Very fast delivery.
I recommend buying from watchshop.
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Outstanding!!!!

Fantastic purchasing experience
I bought this lovely watch as gift for my wife and
I have not hesitation in recommending this web site for those that appreciate excellent watches and fantastic Sevice.
My recent acquisition was dealt with in timely professional manner and in fact arrived at my home within 24 hours, original box is beautiful !!!!!!!!!!!!
Highly recommended!!!
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Flawless service.

Cannot fault the service in any way your kept up to date every step of the order process via email easy to track your order right up until it turns up at your door which was very fast. Excellent.
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WOW WOW WOW

THIS WATCH IS OUT OF THE TOP DRAWER
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Hassle-free and matches description precisely!

I bought a watch for my mother- she is a very fussy woman and after being reassured by watch shop that the watch can be returned easily, I went ahead and placed my first order. I am extremely pleased as my mother enjoys her watch and makes full use of it.

Just a tiny issue, I was expecting the watch to be on time as it mentioned next day delivery but it turned out to have arrived two days later however I was in no rush and I pressumed it had to be the royal mail's mishandling. Despite this, it has been a great experience for me. I am coming back soon to treat myself this time !
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terrible service

the watch still has not arrived and they want me to sort it out at the post office I want my cash back its been 3 weeks nearly
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Exactly what I was looking for

I've been looking for a watch like this for ages with no luck until now. Good sized clear display, uncluttered with unnecessary dials. Good backlight, stopwatch, alarm and timer all included and looks stylish too.
Delivery was amazingly fast. Ordered after lunch and wearing the next morning!
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will NEVER return to watchshop

At first I thought id got lucky with this website, the staff were lovely and the delivery was so rapid. My boyfriend loved his Xmas present! After a few weeks the dial fell out sonwe sent it back and got a replacement, a few days later the dial fell out of the replacement watch! Not only did this anger me as id spent a good £300 on this watch but the staff were disgraceful at getting back to me about the watch. It took them a month and a half to get back to me. Id asked for a refund as this was the second time and they sent yet another watch whoch unsurprisingly was broken as it arrived. I would not recommend this company what so ever. Still expecting a reply 2 weeks later so gone to a solicitor instead.

Watch Shop Details

About this company

As seen on TV: Official stockist for leading brands including Seiko, Citizen, Accurist and more. Free delivery on all orders.

Visit Watch Shop

Contact information

Write to: help@watchshop.com
Call us on: 0844 736 5340
We live here: United Kingdom

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