After nearly a fortnight I received the completely wrong book. I was waiting on a £24 Politics textbook which I needed quite urgently, what I received was a GCSE booklet on 'Of Mice and Men'.

How could you get it so wrong?

Customer services were a mumbling, unapologetic joke, who seemed to know little of how long I could expect to wait for an exchange once I had returned it and when their warehouse would open again after Christmas, cue long pauses to suggest a 'What do you want from me?' attitude.

I will not use Waterstones again (they are overpriced more than anything) and will inform others of my negative experience. Such a shame for them as I'm a student in my first year, who will need to purchase at least two textbooks and six novels per term, as well as books for my children - they could have made some decent money out of me over the next three years and beyond. Fools!