Reply from Webtogs
[REPLY]
- Reviews (1,974)
- Leena
- 1 Review
Great customer service
I ordered a running backpack online and after it had been dispatched, found another couple of sites where the colour of the same bag was quite different. Called to ask about it and they were really helpful. Turned out that their site was more accurate in terms of the colour but they ran to the warehouse, took a pic, emailed it and called me back straight away. All sorted in no time!
- Susan
- 1 Review
Walking with comfort and quality
Excellent product and well priced. Prompt delivery, no hassle, excellent service and would definitely use this company for our next order.
- Timothy
- 1 Review
Top company. Great service.
Excellent website. Goods arrived quickly at a very reasonable price. I'll buy from them again.
- Bluebirds
- 1 Review
First class service
Very impressed with webtogs, will definitely buy again, cannot fault them for products (have bought twice) and service. I'll be back! Thank you, great job.
- Janet
- 1 Review
Not long to wait for purchase to arrive-great service!
Easy to use website with good descriptions of products and quick service.
- Mike Radcliffe
- 1 Review
Excellent speedy service.
Webtogs provide a very efficient and speedy service. Their web site is good, and very functional, everything works ( which isn't always the case with web firms). The goods were well priced, and below other firms offering the same product.
- Scott
- 1 Review
Superb service
Great product at a great price, extremely quick delivery. Would definitely use Webtogs again.
- Stuart
- 1 Review
Excellent accross the board
Great service, with delivery 2 days earlier than expected. No complaints at all.
- jo ann
- 1 Review
Superb service easy and quick to exchange
Excellent service - fast and easy exchange and helpful over phone re: sizes.
- Alan
- 1 Review
Simply delivered what they promised
Very impressed by prompt service and pricing. Would definitely use again
- JDW
- 3 Reviews
Always efficient, trustworthy and reliable
Excellent service once again. I do recommend you, and will continue to do so as long as the service quality and prices remain as good. Thanks
- Customer
- 2 Reviews
Excellent service.
No fuss, quick, cost-effective product and dispatch - perfect :)
- KENNY
- 1 Review
Good website, fast service.
Speedy delivery of goods, even as sales items. Very satisfied with match between product descriptions and products.
- CHONGSOO
- 1 Review
quick delivery and reliable quality
I am satisfied by this order and delivery regarding the reliabity and quality.
- Mr Gee
- 1 Review
Excellent service, quick, polite, helpful and correct!
Great no hassle, happy to help, service. So go in fact, Webtogs is now my preferred supplier.
- Lesley
- 1 Review
Great product and great service.
Excellent. I will use this firm again.
- Andrew Carter
- 2 Reviews
Brilliant !
Excellent easy to use website.
Great prices
Fantastic delivery time
- Hayley
- 1 Review
Great product great service would recommend
Great product great service would recommend
- Shelagh
- 1 Review
Good service..great sandals...It's about the GPO
I love these Keen sandals and in buying from Webtogs I got just what I wanted. However I paid for the net day delivery and explained exactly what to do If I was out when the delivery came. ...but because the postman needed a signature the package went back to the head post office in Bath. I had to rush in..bus , park and ride, walk to collect the package be auseI wanted them for a trip to France at the weekend. I paid for next day delivery and did not get!
Reply from Webtogs
Thanks for your review.
I am sorry that you feel we have let you down.
I have checked the tracking for your parcel and Royal Mail did attempt to deliver at 11am the day after you ordered it.
We stipulate that unless someone is at the address to sign for the parcel then it must go back to the sorting office to be collected by the addressee. If a customer isn't planning to be in to take the delivery we always offer to deliver to an alternative address. We feel that leaving a note on the door telling them to do something else with the parcel just isn't reliable enough and we have seen many parcels go missing due to this.
Please be assured we go to great lengths to ensue your parcel arrives with you on time, every time and it is unfortunate that you weren't available to receive the delivery.
I do hope this answers all your questions, if I can be of any further service to you, please do not hesitate to contact me.
Lucy - Webtogs Customer Service Manager
- Blazej
- 1 Review
- Anon
- 1 Review
Perfect service
Very quick delivery & items as described. Would certainly use them myself again.
- James
- 1 Review
- Peter
- 1 Review
- Terry Dunn
- 2 Reviews
Good supplier, nice people!
I bought some activity sandals from Webtogs and they arrived ahead of due time. Unfortunately, they were not quite what I wanted (not Webtog's fault) and I sent them back. My money was refunded without problem and I received a nice "thankyou" email from them when I said what a good service they gave me - I would definitely use Webtogs again! Terry, Winchester
- Barbara
- 1 Review
Speedy, efficient and just what I would ever wish for.
This was the first time that I have used Webtogs and I can honestly say that their service was brilliant. I was able to easily track my order which was delivered within 3 working days.
I can wholeheartedly recommend Webtogs to any of my friends.
- James
- 1 Review
Great fast efficient service
Great website, quality products and very fast service - what's not to like! Thank you
- Murray
- 1 Review
Great price and fast service.
Great price and fast service. Would defo use again. Thanks
- Paul
- 1 Review
Top notch levels of customer service.
From the moment you purchase an item, until the moment it arrives (and beyond), you can expect the highest levels of customer service. I received free recorded delivery that I could track online. The item arrived swiftly with a return instruction leaflet include in case the item didn't fit. I have been a customer for quite a while now, and I am always happy to recommend Webtogs to anyone. Thanks Guys!
- Richard
- 1 Review
prompt and cheap
Received my NF fleece within a matter of days of ordering and at a postage price which did not wipe out the benefit of the discount price on an end of season item.
- Shona
- 1 Review
Brilliant service at a very competitive price
I wouldn't hesitate to recommend webtogs. They had exactly what I was looking for cheaper than anywhere else I looked at. It all arrived very promptly and I am extremely happy.
- cath
- 1 Review
excellent in all areas
Quick delivery,packaged well, telephone help very helpful friendly and polite, good price, sandals were new and untouched in box, very pleased will happily use again
- Dallas
- 1 Review
Very good service
Easy to navigate and fantastic website all you need in 1 superb website
- Lynn
- 1 Review
First class service
Easy to use the site, delivery was quicker that I expected which is always a lovely surprise and the item was exactly as requested. Excellent.
- Charlie
- 1 Review
Excellent on-line buying experience.
Have used Webtogs a few times now and the whole process (including returns) is fast and efficient. No complaints and would recommend highly to anyone.
- Iain Fraser
- 3 Reviews
Excellent customer service
Not much more I can say really - orders despatched quickly and returns dealt with equally efficiently and with no fuss.
- Rob Bell
- 1 Review
What it says on the tin!
Excellent service, returned on item due to size and refund was credited very quickly.
Will definately use Webtogs again.
- Vivian
- 1 Review
My favourite supplier for Keen sandals
Great service from Webtogs as I expect. Only downfall was the sizing of my size 8 Keen sandals...I thought that they would be OK as have had 2 pairs previously. Did not notice until I had been wearing them for about a couple of hours that they were putting pressure on my left toe. Then when I measured them against my other pairs the rubber footbed is a few milimetres shorter. Disappointing.....
Reply from Webtogs
I look forward to hearing from you.
Lucy, Webtogs Customer Service Manager.
- Steven
- 1 Review
great service and price
ordered on Sunday delivered Tuesday can't ask for more
- Nigel Habben
- 2 Reviews
Speedy delivery
I ordered a 5 litre bottle of Tech Wash and it arrived really quickly. I also got a free measuring cap with it which is really useful.
Webtogs Details
FREE Delivery on orders over £30!
Whatever you buy from us, on all orders over £30, if you live in mainland UK, we offer FREE delivery. Free delivery is also available within Europe subject to minimum spend.
Best Outdoor Online Retailer!
Webtogs is winner of best outdoor online retailer as voted for by Walk magazine readers AND Best customer care from the eCommerce awards! We're currently top of the pops for outdoor retailers here on Trustpilot.
ZERO hassles returns
We give 60 days, not the usual 14 and offer a refund or exchange, whatever YOU prefer. Any exchanges we cover postage back to us, and delivery back out to you (UK customers only).
Everything is IN STOCK
Now, where have you heard that before? At Webtogs, we make this promise and we mean it. If a product shows as 'In Stock', then it's sat in OUR warehouse.
About this company
Well, we are Webtogs, an e-retailer of premier outdoor clothing and equipment. Official UK stockist of Mountain Equipment, The North Face, Rab, Marmot, Keen and more. Our aims as a retailer are simple. Stock the best stuff and have it in stock all the time, deliver gear for free over £30, let our customers return items easily and give the very best customer service of any outdoor website.
Visit Webtogs
Customer Services
BA9 9DT Wincanton
United Kingdom
Category
TOG Guarantee
We guarantee everything you buy from us for a year!
We offer a further guarantee in conjunction the manufacturers guarantee. If you find a fault with anything that you buy from us within one year of purchase due to defective workmanship or materials, we will either replace, repair or refund you
