Good service..great sandals...It's about the GPO
I love these Keen sandals and in buying from Webtogs I got just what I wanted. However I paid for the net day delivery and explained exactly what to do If I was out when the delivery came. ...but because the postman needed a signature the package went back to the head post office in Bath. I had to rush in..bus , park and ride, walk to collect the package be auseI wanted them for a trip to France at the weekend. I paid for next day delivery and did not get!
Reply from Webtogs
Hi Shelagh,
Thanks for your review.
I am sorry that you feel we have let you down.
I have checked the tracking for your parcel and Royal Mail did attempt to deliver at 11am the day after you ordered it.
We stipulate that unless someone is at the address to sign for the parcel then it must go back to the sorting office to be collected by the addressee. If a customer isn't planning to be in to take the delivery we always offer to deliver to an alternative address. We feel that leaving a note on the door telling them to do something else with the parcel just isn't reliable enough and we have seen many parcels go missing due to this.
Please be assured we go to great lengths to ensue your parcel arrives with you on time, every time and it is unfortunate that you weren't available to receive the delivery.
I do hope this answers all your questions, if I can be of any further service to you, please do not hesitate to contact me.
Lucy - Webtogs Customer Service Manager