Loved the dried food
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Great company and website, great service . Sometimes a bit dearer than other websites but I tend to wait for offers , but next day delivery is free. Had an issue with one order and they sorted it ou... See more
I cannot fault this company. Delivery was prompt. My goldie has a sensitive tummy and never has a problem with the grain free senior food. I am a happy customer.
Haven't used the food yet but it was delivered quickly, packaged really well and I'm sure it is high quality as it was recommended by my breeder. I'll be purchasing more.
Company details
Written by the company
Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door. For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.
Contact info
3D Dundee Road, SL1 4LG, Slough, United Kingdom
- 0800 731 2301
- help@wellbeloved.com
- wellbeloved.com
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Our older dog who is ten years old has…
Our older dog who is ten years old has been on James Wellbeloved since she was a puppy and always enjoyed her food - I always give her a bit of cooked chicken with it which she loves too. We now also have a puppy who is nine weeks and loves her James Wellbeloved puppy food too - no complaints!!
September 8, 2026
Unprompted review
Recalled cat food
Was emailed from Pets at Home to say my dry cat food had been recalled. Wellbeloved have been unable to provide details as to why the batch is out of specification and simply say stop feeding your cat this food and monitor for signs of ill health. This is completely insufficient information and highly concerning as an owner. They have also tried to reimburse me less than the price I paid for the food I now cannot use. I shall no longer be purchasing any Wellbeloved products.
August 30, 2026
Unprompted review
Unable to chat with a real person online for help with a recalled product
Notified of a product recall so visited website. I am unable to determine whether the food I bought was in affected batch due to having decanted it into another container.
I wanted to chat with someone about what to do but started with AI chatbot. A wait of up to an hour to chat with a real person and added to a queue with no indication of the place in the queue or updates on the estimated wait time.
I can send a message but will have to wait up to 2 days for a response.
August 27, 2026
Unprompted review
The puppy pack
The puppy pack was a great product , we knew our new puppy already ate James Wellbeloved kibble (although that from breeder was a larger size kibble).
She loves her puppy food and the kibble don't hang around for long! She has also eaten both wet food sachets with no hint of being a fussy eater.
We know now which food is a favourite thanks to the great introduction to the puppy range.
5 stars from owner and puppy!
August 17, 2026
Unprompted review
Yet again I have to give a 1 star…
Yet again I have to give a 1 star review. This company routinely messes up orders. I ordered both wet and dry cat food. Only dry has arrived. I need wet urgently and will have to find some undoubtedly more expensive food to tide me over. This happens almost every time. How hard can it be to get an order right?
August 15, 2026
Unprompted review
More than disappointing
I have been purchasing JWB (Adult Rich in Turkey) for more years than I care to remember. The recipe was aimed at pets that had sensitive stomachs and allergies and I became dependent on it for that reason. My cats have always devoured this food with no problem. I recently found myself throwing full bowls of this JWB new recipe (which I was initially unaware of) out, so a visit to the vet with my two cats was in order as they were losing weight fast. They were thoroughly checked, and my wallet was considerably lighter after the experience. Sad to say, on our return, they both show no interest in eating this food after all those years, and I am now left with two elderly 15 year old underweight cats as I try desperately to find another product which they like, and doesn't upset their stomachs. A very disappointing decision by JWB to say the least.
July 5, 2026
Unprompted review
Reply from James Wellbeloved
Thanks for your review and we are so sorry to hear about the distress you and your two 15-year-old cats have been going through. We completely understand how worrying and stressful it is to see your beloved senior cats lose weight and refuse their food, especially when they used to love the recipe before.
The health and well-being of pets are always our absolute top priorities. We want to gently reassure you that we have made no changes to our JWB Adult Turkey recipe for over a year. Because the formula is identical to the one your cats have happily enjoyed for many months, we want to help look into what might be causing this sudden change in their behavior.
To help you and your cats further, we have requested your contact details through Trustpilot. Once you share this information, our dedicated care team will reach out directly to support you, collect your batch details, and work with you to find a solution.
We truly want to do everything we can to help get your cats back to feeling themselves.
Warmest wishes,
Team Wellbeloved
Border collie v’s jameswellbeloved
#bordercollie claws are a daily nightmare for many owners, because they're so active their claws wear down often taking years to properly establish again
I feed #bonnieprincecharlie #jameswellbeloved dry food and tinned food which has remained and even excelled his condition coat and claws
I hear a lot of people saying this brand is expensive but my theory is " if you can feed yourself correctly, feed your dog correctly, this brand is consistent and the range extensive depending upon the breed and weight
Over the moon with a brand new set of claws on each paw #bordercollienation #bordercollieworld
June 20, 2026
Unprompted review
CONTAMINED KIBBLE!!!
James Wellbeloved is taking pride in good quality dog food but what I've found recently is quite the opposite. I bought another James Wellbeloved Puppy Lamb and Rice 15kg bag from Pets at home and it was contaminated. It smelled like rotting cabbage. My 1 year old Labrador had a volatile diarrhea for 2 days. After informing Pets at Home they sent me a replacement bag with the same batch number (612C3RCS) and the kibble had exactly the same nasty smell. I was refunded by Pets at Home which is good. The problem lies with James Wellbeloved. I contacted JW to inform them about the batch number and the contamination through their main website. Never received a response or even an acknowledgement. This can have a really fatal consequences for dogs that have compromised immune system or have other health issues. Charging premium price, blabing about how much you care for pets and their diet shows it's only pure marketing and not a good look on your brand. These days there are hundreds of different brands to choose from and trust is something that is earned. By your lack of interest in the issue you lost my trust for sure and I want to warn other dog owners. Please be careful, JW is not a brand you can trust.
June 15, 2026
Unprompted review
Reply from James Wellbeloved
Thank you for your review, Adam. We are deeply concerned to read this, and we want to apologise for the inconvenience caused.
The safety of our food and the well-being of the pets who eat it are our absolute highest priorities, and hearing that your 1-year-old Labrador suffered from severe illness is heartbreaking. This is absolutely not the experience we want for any pet parent or their beloved dog.
We also want to apologise sincerely for the lack of response when you reached out to us directly through our website, however without your contact details, we are unfortunately not able to support.
Please rest assured that we take quality and contamination concerns incredibly seriously. We have officially requested your contact details through the Trustpilot platform so that we can get in touch with you directly and initiate an investigation to identify the root cause of this incident.
Thanks for your cooperation,
Team Wellbeloved
Recipe changed to include poultry fat
This used to be an excellent choice for my dog who has various issues with certain foods that cause CECS episodes (seizures). His health problems had pretty much gone but then started happening again over the past year or more and I've been trying to find out why. I only just discovered that James Wellbeloved changed their recipe in 2025 and now have poultry fat included in their dry food. I am in no doubt that's what's caused my dog to be sick. It's been dreadful watching him suffer. Why didn't James Wellbeloved let customers know? He won't be eating one more bite of this now lower quality food!
June 16, 2026
Unprompted review
Reply from James Wellbeloved
Thank you sincerely for taking the time to share your experience and for your loyalty to James Wellbeloved™ over the years. We genuinely appreciate your honest feedback and are truly sorry to hear about the recent difficulties you and your dogs have encountered.
Our hearts truly break to hear that your beloved dog has been experiencing CECS episodes again, and we can only imagine how stressful this period of uncertainty has been for you both. The health and well-being of pets are our absolute highest priorities. We fully understand how crucial a stable, precise diet is for dogs managing sensitive health conditions, and we deeply regret the distress this situation has caused.
At James Wellbeloved™, our mission is to provide naturally healthy food that supports pets in thriving and enjoying life alongside their families for many joyful years. We only few times refinded our recipes to improve taste, nutritional content, and ingredient quality - all with your pets' health in mind. Rest assured, any changes we make are carefully evaluated and approved, ensuring our new recipes meet the high standards that our furry friends deserve.
We did make efforts to inform all our retailers and our James Wellbeloved subscribers about the modification to the recipes last year. We understand that this change may not have been communicated effectively to you, and we apologise for the inconvenience this has caused.
If you have any further questions or wish to discuss your experience in more detail, or if you would like us to share specific ingredient details that you can pass along to your veterinarian, please do not hesitate to contact us directly. We are here to support you and your pets through this.
Warm regards,
Team Wellbeloved
My dog has allegies since ive put him…
My dog has allegies since ive put him on this hes needed no medication and had no swelling in his face highly recomend this exscellent
June 11, 2026
Unprompted review
Ridiculous price increases and order cancelled for no reason
The food prices increased by 25% in just one month, which is completely unreasonable. Orders are cancelled without any explanation or valid reason, and there is no way to speak to a real person to resolve issues. They have done this before and couldn't offer an explanation. Instead, you're forced to deal with an unhelpful chatbot. I wouldn't recommend this service unless you want to experience the same frustrations. Absolutely appalling customer service.
June 4, 2026
Unprompted review
Reply from James Wellbeloved
Thank you for being candid with us. We are truly sorry for the frustration you’ve experienced with unexpected cancellations and the chatbot. This is absolutely not the standard of service we aim to provide, and we apologise for the inconvenience caused.
We also hear your concerns regarding pricing. To keep our prices fair and transparent, we recently aligned the prices of some products to match the market. While this did result in a price increase for a few select recipes, we actually decreased the prices on more of our products than we increased to make our high-quality pet food more accessible overall.
We also want to make sure our pet parent community gets the best possible value. If you haven't already, we highly recommend joining our free Loyalty Club, where you earn points and exclusive discounts every time you shop with us. We also have a Refer a Friend programme that rewards both you and your friends with special bonuses on your orders
Thanks for your understanding and best wishes,
Team Wellbeloved
Puppy just walked away!
Heard a lot of good things about this food so invested in a 48 sachet box of puppy wet food for our Cockapoo.
What a disaster! Puppy who will eat almost anything just turned away and left it. Tried both flavours but nothing doing. She munches through Ava wet food, Hills and Lilly's kitchen but not this.
Waste of a lot of food and money
UPDATE
reached out to customer services as per the request in the response below. They never replied !
May 26, 2026
Unprompted review
Reply from James Wellbeloved
Thank you for taking the time to share your feedback, Andy.
We are so sorry to hear that your Cockapoo puppy turned her nose up at our wet food, especially after you invested in a 48-sachet box. We completely understand how disappointing and frustrating it is to spend money on food that goes untouched, especially when you have a pup who is usually an eager eater!
Like humans, puppies can sometimes have very specific preferences when it comes to taste, texture, and aroma. We always want you and your puppy to be completely happy with your experience and would therefore like to make things right to you.
Please reach out to our dedicated Customer Care team directly at with your order details. We will gladly arrange a full refund or discuss alternative options that might suit your pup better.
We look forward to hearing from you and hope we can get a tail wag from your Cockapoo soon!
Best wishes,
Team Wellbeloved
The last 12 years I have fed my dog…
The last 12 years I have fed my dog grain free dried but over the last few months she has been sick after eating so clearly the ingredients have changed to cheaper alternatives. Also speaking to lots of other dog owners this has been the case for them as well.
Up until this I was happy with the food. We have now had to change and gone for a raw diet with Alpha Spirit dried. Now a very happy dog which is good to see.
April 30, 2026
Unprompted review
Reply from James Wellbeloved
First, thank you for your loyalty over the last 12 years, Adam. We are so sorry to hear that your dog has been sick and that our food no longer seems to agree with her. Please know that we share your concern.
We can confirm that there have been no recent changes to the ingredients or formulation of this recipe. Our commitment to using high-quality ingredients has not changed, which is why your feedback is so important to us. Sometimes, just like people, dogs can develop new sensitivities, but we always want to investigate when we hear about an experience like yours. We would be very grateful if you could share more details with our care team so we can support you further.
We are truly glad to know you've found a new diet that works and that your dog is happy and healthy again. That is what matters most, and we wish you and your dog nothing but the best!
Team Wellbeloved
Been in Pets at home again and see your…
Been in Pets at home again and see your VILE PRICES ... every month yoyr increasing....
Vile behaviour from yourself.
April 20, 2026
Unprompted review
Reply from James Wellbeloved
Thank you for taking the time to write in with your feedback regarding our prices. In retail outlets, the price of our products is always down to the retailers’ discretion. We work with individual retailers to promote our products throughout the year, making sure that we provide the best variety of our products at an affordable price for our consumers and make it easier for them to find them.
Thanks for your understanding!
Team Wellbeloved
Fantastic service and delivery
Fantastic service and delivery. Great choice for cats .
April 8, 2026
Unprompted review
Haven't used the food yet but it was…
Haven't used the food yet but it was delivered quickly, packaged really well and I'm sure it is high quality as it was recommended by my breeder.
I'll be purchasing more.
April 1, 2026
Unprompted review
Received DOG food in my cat food box of sachets.
received box of cat food, and in the box was THREE sachets of DOG food? this is unacceptable.
Updated review: their response says I’ve been contacted about this but it’s a lie🤣 I have not received one message!
April 2, 2026
Unprompted review
Reply from James Wellbeloved
Amy, thanks for sharing your recent experience. We’re very sorry to hear about the error with your order and completely understand your frustration. Receiving the wrong product is unacceptable, and we want to make this right for you as quickly as possible.
To help you better, we've reached out privately to ask for your contact details so we can look into this matter and give you a solution.
Thank you for your understanding and patience.
Best regards,
Team Wellbeloved
My puppy loves the grain free puppy…
My puppy loves the grain free puppy food - she is having a mix of wet and dry food.
Fast delivery and great service.
March 30, 2026
Unprompted review
First order - disaster
First order. There was initially a delay in being able to fulfil my order. Then eventually it was sent. However Still waiting for it to be delivered. It's been over a week since dispatch. Emailed customer services 2 days ago. No response yet. Not a great start to my experience with online ordering with this brand.
March 22, 2026
Unprompted review
Reply from James Wellbeloved
Thank you for sharing your feedback, Dan! We sincerely apologise for the delays and the lack of timely communication you’ve experienced with your order. This is certainly not the level of service we strive to provide.
We have just reached out to you privately to request your contact details so that we can investigate this matter thoroughly and work towards a swift resolution.
Your satisfaction is very important to us, and we appreciate your patience as we look into this.
Kind regards,
Team Wellbeloved
Food is excellent - delivery less so
Food is excellent. We use them for our dogs and cats and the quality is always very good. It's expensive, but worth it imo. Reason for three stars is their delivery has become very unreliable lately, say over the last six to twelve months. This may be connected to the widely publicised issues with Royal Mail. My suggestion would be to switch a more reliable delivery partner.
March 18, 2026
Unprompted review
Reply from James Wellbeloved
Thank you for your feedback and for choosing our food for your furry friends, Patrick.
We’re delighted to hear that you value the quality of our products, and we truly appreciate your continued trust in us.
We’re sorry to learn about your recent experiences with unreliable deliveries. We understand how important timely and dependable service is, and we regret any inconvenience this has caused. Your suggestion regarding our delivery partner is very helpful, and we are actively reviewing our logistics to ensure we can provide a more consistent and reliable experience for all our Pet Parents.
Thank you again for sharing your thoughts and for your honest feedback.
Best wishes,
Team Wellbeloved
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