Reply from Wickes
[REPLY]
- Reviews (54)
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- Rob Henson
- Northampton, GB
- 13 Reviews
Excellent
I ordered two doors for my house from the Wickes website. They arrived the next day and in perfect condition. Highly recommended.
- loz
- york, GB
- 2 Reviews
LEFT ME UP THE CREEK
ORDERED A BATH SUITE AND GOT A PHONE CALL CALL DAY BEFORE DELIVERY SAYING THE BATH ISN'T COMING BUT THE REST IS. I WAS THEN GIVEN UNTILL 5.30 THAT EVENING TO DECIDE IF I WANTED TO CANCEL OR NOT OR HALF THE STUFF WOULD BE DELIVERED. I HAVE TAKE TIME OFF WORK AND BOOKED IN CONTRACTORS TO DO THE WORK, SO I ASKED TO CANCEL BUT I WOULDN'T GET A REFUND IN TIME TO BUY A DIFFERENT ONE FOR WHEN THE CONTRACTORS ARIVE. ONLY OPTION I HAVE BEEN GIVEN IS GO ONLINE AND PICK ANOUTHER ONE, I DIDN'T SPEND A MONTH LOOKING ROUND THE SHOPS TO JUST PICK ONE IN FIVE MINUTES ONLINE.
TOTALLY LEFT IN TROUBLE AND OUT OF POCKET TO BUILDERS. HOW DO YOU NOT KNOW YOU YOUR STOCK THE DAY BEFORE DELIVERY. WICKES SEEM TO PUT GOOD OFFERS ON TO BUILD UP LOTS OF SALES AND THEN CAN'T DELIVER AND OFFER POOR ALTERNATIVES. NEVER AGAIN WILL I USE THEM, RATHER PAY MORE AND SUPPORT LOCAL TRADERS I CAN TRUST.
20.05.13 - wickes has just done it to me again, was supposed to come on friday, got a phone call late thursday telling me it wasn't coming and now can't give me a new date. I have now half the suite i dont want if the bath isn't coming, I've waisted 2 of my 20 anual days holiday for something that isn't coming. I've now lost the contracters i booked as they aren't willing to be messed around again. i still have no idea when its coming and i can't get a refund as i have the sink and bath ( i didn't want it, i was advised to take it). in a mess with no answer when its coming.
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- Alex Dixie
- Yeovil, GB
- 1 Review
Absolutely Terrible Company!
Bought door on line on wed 20th Feb. Paid extra for Saturday delivery. When we waited in all day on Saturday 23rd and it didn't arrive we waited till Monday and rang to ask where it was. Was told, it takes 3 -5 working days! They rang with a delivery date a few days later for 6th march. Was rang on 4th to say that when it turned up at their depot it was damaged. Since then we have had to ring at least 5 times to ask when the door will come. Each time we have been told that they will pass our details on and someone will get back to us. I have had so many phone calls from them about phone calls but not one that says when I will get my door! We've paid for a door, not a series of phone calls about phone calls. We got told on friday just gone that someone would ring us on Saturday. When they didn't ring, we rang them and asked why they hadnt rung. "We had a fire drill". "What time was this fire drill", we ask. "9.00am" Wickes reply. We reply "it's now 1pm. Have you been stood in the car park for four hours then?!"
Totally useless. Please don't use them. Grow your own tree and make it yourself, it would be quicker!
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- Mark Blackman
- 1 Review
Once you've paid that's your lot
ordered some building materials and paid £9.90 handling and £25 next day delivery. Then on delivery day i got 1 item only so phoned customer services constant dead line so i phoned sales and yes the call was answered immediately (what a surprise) then told that when the web site says next day it only means they try and deliver if you are on route! What a joke, will never use Wickes again and unlikely to keep any of my trade accounts with TP group.
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- Robin Newton-Syms
- 1 Review
Kitchen good but fitting costs were double the quoted price despite promises
We were impressed by the sales consultants designs,they were the best we saw compared to Howdens/B&Q , but not cheap. Sadly, there was a bit of a feeling that once sale was signed off, that was us consigned to 'done deal'.
Fitter was very pleasant and hard working but not the best at tidying up. We were on a guarantee of completion by Xmas. Today the electrics were completed. Quality of fitting was first rate. But it was a long process. We were without a kitchen sink for 2 weeks and washing up in the bath loses its appeal after a time. Perhaps worst has been the extra costs we have incurred over and above the quote. Double what we were assured were 'national rates' . Still, kitchen looks nice, but I would think twice about recommending them and demand a confirmed price and completion date.
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- Alison Cooper
- Hoo, GB
- 1 Review
Wickes Customer Service - What a joke !
I am in the process of purchasing a complete new bathroom and visited Wickes in Chatham with my partner on 29/12/12. Whilst the products on display were of interest we could not find any staff ! Finally a middle aged lady ( whom we did not even realise was an employee ! ) said that you have no literature but that a consultant could visit, I gave my adddress and phone number ( which was writtn by her on a torn offf scrap of paper ! ) She assured me that someone would call later that day.
Not having heard anything by 5th january we again visited the store, regrettably our experiance was no better, a middle aged gentleman in the sales office managed to drag himself away from whatever and assured me he would email a catalog, and I made an appointment for him to visit on Tuesday 8th, once again this was written on a old scrap of paper !.
No apology or explanation for the previous failure to respond was proffered, nor was any assistance even suggested in terms of our interest in your products !
As of 09:45 this morning he has still not had the common courtesy to send the promised email catalog and we have no reason to expect that he will even bother to keep the appointment made.
For this reason we are not prepared to even consider Wickes for the purchase, and wish to cancel the appointment for next Tuesday.
If this is the level of customer service on an enquiry it suggests that the product and the service we may expect on any possible issues would be even worse !
Based on the reviews on this site I'm pleased that we didnt buy their products !
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- Nina Smith-Crallan
- 2 Reviews
Horrendous Service!
Absolutely horrendous experience with the Wickes Store in Southport and their regional Manager. Designed the kitchen wrong, forgot to mention integral parts that were not included, rude and unhelpful, refusing to correct problems they have caused. Going to take forever to get the kitchen we thought we were getting. Devastated.
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- Gemma Pickard
- Walton-on-Thames, GB
- 1 Review
Fail to deliver
Free next day delivery sounds too good to be true....it is! Supposed to receive our delivery between midday and 6pm.....at 6pm my partner had waited 1 1/2 hours after he should have finished work for the delivery - when he called up he got to speak to the delivery driver who said he couldnt find the office (which is not difficult to find!). The delivery hadn't turned up by 630 and by the sounds of it didnt try to deliver at all yesterday! after us having to call Wickes to reschedule, they should be delivering between 3 and 4pm today...watch this space! The biggest joke is that Wickes didnt appear to take responsibility and seem to be hiding behind / placing the blame on the courier company they CHOOSE to use and the customer has no say over....when we called to complain, Wickes 'couldnt speak on behalf of the driver as they weren't there'
- V Nicholas
- 2 Reviews
Awful service, Chelmsford
Ordered a shower, Easy!! Delivery, fine!! Fitting of shower. Complete disaster. Sub contractor totally made a mash of things. Shower was fitted very poorly. Leaking dreadfully as wasn't fitted correctly. Fitter would not take the blame, "fitted it as per instructions" so please contact Wickes as it must be a manufacturers fault. Contacted Wickes, who did not want to know. Unless we pay the subcontractor further money he will not come back and complete the job that he was originally paid to do. DO NOT USE ANY WICKES RECOMMENDED PLUMBERS/FITTERS. COWBOYS!! GET YOUR OWN.
- Paula carlin
- 3 Reviews
Never again! Absolutley dreadful service left my daughter in floods of tears.
I placed a telephone order for 15 boxes of tiles, the delivery was due today and a courier turned up and has placed them in the street leaving my 17 year daughter in tears with his rudeness. Speaking to orderline street delivery is part of the terms and conditions, IT WAS NOT Mentioned when I placed the order over the phone or WHEN I RECEIVED THE CONFIRMATION EMAIL these tiles now sitting in the street in the middle of London are according to the wickes my responsibility even though my daughter refused the delivery and the driver left them with telling her.I will not be home to 6.00pm. Needless to say I do not expect them to be their when I get home.
I will be cancelling my kitchen order this evening with Wickes because I would like a safe delivery of my goods and will be taking Wickes to the small claims court for these tiles which I suspect I will never see!
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- wedgewood joinery
- lincolnshire, GB
- 17 Reviews
just need to bit a little bit better to make it a great company
they are finally getting some good tools in stock great news
the prices mainly in wickes has all ways been better than b&q by far
the website needs work doing to it it not as bad as b&q [designed by crack monkeys] but nowhere near as good as screw fix
the staff are all ways helpful and cheery [i have been going to Grimsby branch a long time ] they may not be totally knowledgeable but they work in a shop not as a builder/ joiner / so you cant expect y them to know every thing
the tool prices are good not great but good they need to lower there screws and nails prices on most things
they lose a lot of my custom by this along with most builders /joiners i know .
there timber building prices are quite good
and they do have great deals on bulk eg 3x2 studd £2.50 each by 20 only £1.80 each and its nice stud timber
only this i can find to criticize is they need a trade card like b&q[ the only thing they have right ]
the had the wickes card but they stopped that which was a shame i loved mine got a lot of great deals on it
would give wickes 7/10
nearly there just a bit more to become a great shop
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- AFarmer
- 2 Reviews
Good
Good but power tool range could be better. Needed a few bits but ended up in Homebase because of availability.
- Andrew Fieldhouse
- London, GB
- 6 Reviews
Basic
I always check Wickes first because they are always cheaper than Homebase and B&Q. I have had a lot of building items delivered, timber, flooring, tiles. Usually it is all fine and that one time it arrives bashed up and the driver thinks its fine? Likewise in store, a few of the staff have been helpful and polite, but my do they have more than their share of staff who really do them no favours. I have heard staff aggressively effing and blinding on the shop floor without a care that customers are walking around. Till staff are often straight out of school Vicky Pollards. The managers and directors really need replacing with someone who cares about making the business healthy. I find my nearest three stores, Twickenham, Hanwell, Ealing, dull and dreary to walk around (poor lighting). It's just not good business all round. That said, I will always check them out first because they are usually cheapest (need to check quality sometimes though). But for price, I would not go near them.
- Monica W
- 11 Reviews
Quality very good
Bought a kitchen recently and well pleased with the finish.
Just bought decking and although we had to sift through what was on offer the staff were helpful and the product fine.
Price competitive.
- graham watkin
- 10 Reviews
top company with all the deals
top company everything you need under one roof and all at the right price
- Mr Colin Blamire
- 16 Reviews
Lousy delivery experience
Given a 5 hour window for a large purchase. They did not deliver. Getting my money back was like drawing blood from a stone
When it was near to the end of the allocated time slot I tried phoning the branch using the number on their invoice, but it was a fax line. Tried phoning the delivery branch, 15 minutes of holding on got me nowhere other than a depleted mobile account.
No service at all
- John Greaves
- 22 Reviews
Good store
I have used Wickes quite a lot recently and find their prices good value and cheaper than B&Q.
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- Andrew Vaughan
- 25 Reviews
- SW
- 3 Reviews
Not sure why they have to be so miserable
Delivery of 18 boxes of tiles. I was in the flat where the reception is poor so delivery driver went to voicemail. "we're not coming if you dont phone us back"
Returned call to charming man
"kerbside only" I was told beligerently.
Arrived and repeated "kerbside only"
They (yes there were 2 miserable drivers) dumped the tiles about 10 ft away from the lift so i had to then move them the extra 10ft that these 2 lovely men couldn't.
So, not so cheap but very miserable.
- Jim'll Wax It
- 2 Reviews
Brilliant!!
Ordered decking and timber.
Very competitive prices, prompt delivery to site and good quality timber.
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- Ziggy Starbust
- 8 Reviews
Why do they employ children?
When I need advice on building materials, why do I have to ask a 18 year old idiot?? Where are the old guys who actually know something about building.
My local store is a great example. "I need some help with a toilet flush mechanism"
"eerr Jeff is off today"
"and??"
"come back tmw"
"no, find me what I want"
"err not my department, come back tmw"
"get me the manager"
"duh, that is Jeff, he is off today"
"so who covers his job?"
"doh me"
Uselss
- Mary Owen
- 10 Reviews
Great DIY
If you need any DIY items Wicks are a great shop to visit. There is always someone there happy to try and help you, especially if you are less than conversant with DIY stuff. They are always my first choice.
- bazzw6
- 14 Reviews
there own branded products arn't so good
go to a builderds merchants and save at least half the price
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- Ted Rogers
- 45 Reviews
every thing for your d i y needs/ penarth road branch
pretty good prices local to store ,customer service in store very good
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- Tristan
- Worcestershire, GB
- 3 Reviews
Highly unreliable delivery system
2 booked deliveries- neither turned up. Two days lost work as a result! Wickes customer service (John) in Worcester were really dismissive and called me rude for insisting that as they had my money (£2000+) in their till they should chase up the order with the delivery company and not expect me to hang on listening to musak on hold to a call centre. When did customer service come to mean the customer serving the company?
- Spindoctor
- 19 Reviews
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- Steve
- Kingston, GB
- 26 Reviews
Reasonable prices and range
Prefer Wickes to Homebase for cost. but the range is often not quite as good.
- Mrs g
- 8 Reviews
very positive experience
went to buy some decorating supplies the help from the staff was fantastic, the shop was clean and tidy and prices were good
- L C K
- 31 Reviews
- Johnny
- 13 Reviews
- Ajit Singh
- 3 Reviews
To expensive in most goods.
Materiel of sub standard in many way and not enough stock available, Staff is not very helpful.
- Chrisy Holloway
- Iver, GB
- 3 Reviews
Can do better
Bought a shower head
Looked good online value for me
Once it arrive quality was poor
Not worth the price paid
Had to return the item for full refund.
- D.GROZIER
- edinburgh, GB
- 2 Reviews
very poor & very limited range.
In Edinburgh, Wickes replaced a B&Q on the same site. Very disappointed!.... but not surprising as their previous store in Edinburgh closed down not long after a B&Q moved into the area as competition. This was also very limited in terms of its range of stock & its quality. I don't know who manages the business, but I suspect it won't last long. I won't be buying anything from them. and neither will anyone I know who's also been into the store. They need some advice on how to run a successful business.
- Roy
- hu74dd, GB
- 2 Reviews
good prices
good prices. they sell a good range of products at the corect price.bought a kitchen from them and found one unit to be damaged, took it back and without a quible the exchanged it straight away.
I know they are part of a bigger group but there prices are better than a lot of trade places for the same items.
- Jtd123
- 2 Reviews
Wickes Woking Customer service
I arrived at the Woking store 5 minutes before closing but an employee watched me walk to the door and then locked it. This is just rude and bad customer service. At the very least he should say sorry we are closing.
- Ian H
- Manchester, GB
- 3 Reviews
Disappointing product quality
I bought some "traditional pine cladding" for a ceiling.The product had good customer reviews on the Wick's website, but I was very disappointed. Many boards were warped with a rough surface, and holes where the knots used to be. It is difficult to identify these in store as the boards are wrapped in packs of 5. I put them up anyway, and am unhappy with the finish which is a little uneven.
I guess the moral here is to spend more on better quality wood. These were 3 metre lengths and 74 mm thick so perhaps I should have anticipated the problems.
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- Brian Penfold
- Andover, GB
- 9 Reviews
Wickes Andover - Very helpful
We have now had both a Kitchen and bathroom from Wickes Andover, and I have been pleasantly surprised by the level of customer service. While I know some other reviews have commented on poor staff and customer service, I cannot say the same for the Andover store, who have always been really friendly and have gone out of their way to help.
I agree, that Wickes do not have the the vast ranges that B&Q and Homebase carry, mainly because they stock own brand items. Those that I have used, paints etc, have all been on par with the likes of Crown and Dulux.
- Philippe
- London, GB
- 5 Reviews
Good products, fast delivery
Ordererd lightings, arrived fast, price OK, not 5 stars because the choice on the website is limited
- MARC
- 7 Reviews
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- George Loughlin
- Watford, GB
- 22 Reviews
I can't believe they are still trading!!!
My local Wickes store is a mere 200 yards away from a massive B&Q Warehouse and simply for quickness I have popped to Wickes rather than try and find a space at B&Q then have the hassle off the traffic lights when trying to get home again.
However, having given Wickes the benefit of the doubt several times for lack of stock, poor product range, uncompetitive prices and utter incompetance by the adolescent staff, I have vowed never to use them again!. The final straw came when I was going to order a jumbo bag of pea gravel and they wanted £25 to deliver it 1.5 miles away!!!!
I will always recommend B&Q over Wickes anytime and the fact that they can't even fill their 30-40 space car park and the store appears to be manned by 4 people should be indicative of their footfall throught the door! Avoid like the plague!
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