Reply from Wiggle.co.uk
[REPLY]
- Reviews (1,658)
- John White
- 1 Review
First purchase, 1st class service!!!
First time I heard of Wiggle was when I was having a conversation in my local gym to my friend regarding where I could buy a hire a wet suit for a triathlon which was taking place on 23rd June , when a fellow member over heard us and said 'Did you try Wiggle on the internet'. When I got home I was straight on the internet & I was amazed at the offers that was on, when I saw the wet suit at £99 I bought it straight away, considering I was about to spend £50 on a hired wet suit for 4 weeks!!!
The wet suit was delivered the next day , amazing, will definitely be dealing with Wiggle in the future.
- A packed off individual
- 1 Review
Not my bag really?!
Super fast delivery - of the wrong items! Nice try wiggle but maybe take a little more time reading the order...oops.
Two 15L bags arrived instead of two 100L ones... that picker should get the sack! (get it)
Anyway, I was not so amused at the time. But hopefully the mistake is being rectified.
- Laurab84
- 1 Review
Swift and excellent service
Recently ordered a new bike from wiggle. Customer service leading up to making the order was excellent and the bike was delivered quickly
- IanM
- 1 Review
Great website and customer service
Excellent website with lots of product choice and the returns policy makes it easy to order with no worries about getting the wrong size.
- Michael Worters
- 1 Review
Disappointed
I purchased the product, paid £ 5.99 for next day delivery as it was 23.30 understood that it would be the following day delivery. My friend purchased some items at the same time paid nothing extra for delivery and he still got his product before me. I made a complaint and the wiggle rep told me 'theres me nothing we can do, it was a large delivery'. Are you kidding me it was one box, as was my friends delivery, so why 8 hours difference in delivery time when I paid extra for prompt service, Is it worth talking with trading standards for £5.99.......?
Wiggle you are kidding me right ?
Disappointed and now with all other sites price matching, no more loyalty required.
Very poor customer service has me bewildered
Thanks for nothing
- Marilyn Barry
- 1 Review
Site very friendly and good information on products.
The Wiggle Site is good for information and friendliness!! Choosing waterproof ie Gortex running shoes as a present for my 26 year old son. He has a Siberian husky and takes him running over rough terrain. He was very pleased with the model chosen!
I just found that, whilst looking up different models, I sometimes "lost" what I was looking at and had to start again!
- david rowley
- montgomery, GB
- 3 Reviews
- dave
- 1 Review
Very fast service and a Nice touch with the free sweets included.
Worry free purchase which includes all the stuff to return goods if you need to.
Free bag of sweets and all delivered dead quick.
- Adrienne
- 1 Review
Quick delivery and unbeatable price
Great shoes, just what I was after. Great selection of colours and sizes at the best price.
- Matt
- 1 Review
first class !!!!!!!!!!!!!!!!!!!!!!!!!1
Excellent customer service and delivery
- Luckybob
- 1 Review
Good service for initial order
Seems quite a good device items received in good condition in good time and as described on the website
Will be using again lets see if the good service continues
- Moreland
- 2 Reviews
Excellent prices, delivery and customer service
Can't fault Wiggle.
Always good prices, free delivery.
Recently had faulty item; was replaced v quickly fuss free.
- Flying Lizard
- 1 Review
Great range of products, great prices, service second to none!
Wiggle carry a fantastic range of stock, their free delivery is always super quick and they always seem to slip a bag of sweets into the order, nice touch!
Products are always well packaged and their prices are as good or better than you will find anywhere else.
I would recommend to anybody and Wiggle are now my first choice shop.
- A Whitelaw
- 1 Review
My first stop for all my triathlon and cycling needs
Wiggle has pretty much everything I'm ever looking for and the best prices 99% of the time. My details are stored, which makes online purchase super simple, delivery is free and almost always arrives within a couple of days. And I sometimes get a nice freebie, like Haribo in my package!
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- Paski Porquier
- Melbourne, IE
- 1 Review
Still waiting for my parcel (23days in)
My first time ordering with wiggle - not great so far! (spent Au$200) so not a small order for my first time, I am unfortunately still waiting for it. The customer service members I have spoken to have been very helpful, and have told me to wait 25days before its considered stolen or lost. Would love to receive my order i was so excited to be getting all my Nike gear :( still not sure what to do if I don't get it in a day (up to day 23 now.. Still waiting patiently). I have contacted multiple australia post offices, Bourke st and Collins st post office and phoned their customer service (who told me without a tracking number there's actually nothing they can do for me) Not sure what to do but I'm quite disappointed. :(
Reply from Wiggle
Unfortunately we are unable to consider an item lost in the post until 25 working days have passed but I can see that you have been discussing this with a customer service representative who will be happy to assist you further. I kindly ask you to get in touch and we will see what resolution we can offer you.
Once again, I hope that you accept my sincere apologies for the delay and any inconvenience that has been caused by it. Your patience is very much appreciated and we will provide a resolution as soon as possible.
- Graham
- 2 Reviews
Competitive and reliable.
I have always found wiggle to be competitive on price with a vast range accessible through their easy to use website. Delivery is quick and you usually get free sweets!
- Chris Pike
- 1 Review
Missing bits quickly replaced.
Wiggle provide a great service with good email comms on the state of your order and an excellent customer service team. I placed an order for 4 tyres and 10 tubes which arrived within days. Unfortunately, 5 tubes were missing but on contacting the CS team and a quick investigation with a request for some photo evidence I was assured that the remainder of the order would arrive.
Thanks for a good customer experience.
- Cycle bunny
- 1 Review
Fast flexible and responsive
Once again, Wiggle delivered accurately and quickly. Two items for my wife didn't fit but the process to return them is extremely easy via a local shop.
Remaining items worked/fitted perfectly including own brand DHB clothing.
- matt rowe
- 2 Reviews
Very fast good value
Ordered 2 tyres on Saturday afternoon, they arrived on Monday morning with free delivery, cheaper than chain reaction, with the free return label included. Faultless.
- Sue C-F
- 1 Review
Great product, easy to order & quick delivery
Ordered cycling shorts for my husband and he was suitably pleased. Wants the same now in different colours!
- Chris s
- 1 Review
Faultless service every time .
Great prices, super fast delivery no quibble returns what more could you want? Customer reviews on products are very helpful .
- Rob Sims
- 1 Review
Always excellent!
Fast delivery, easy to return stuff and good prices. I rarely look elsewhere.
- Bob Covington
- 1 Review
Genuinely a one Triathlon shop
I'm always amazed at the range of kit available even if you are on a tight budget. If I read a new product review I can go to Wiggle and know they will already have it in stock. With fast turn around times, your new item is soon delivered. Customer service must be at the heart of Wiggle.co.uk
- Bosco
- 1 Review
Good Collection, average logistic.
Very good collection of goods available in the site, overall shopping experience is good, Easy to find what your need to compare between products. My only opinion is to provide free shipment tracking... well, there is a minimum spending requirement for free shipping... I would expect something better.
- Daniel
- 1 Review
Great service
Great service and fast delivery. Defently use WIggle again. Thanks
- Greg Lloyd
- Cardiff, GB
- 2 Reviews
First class unrivalled service!
From everything like the clear and user friendly website to the products and excellent customer service Wiggle has been exactly what you want from an internet shopping website
- Karl
- 1 Review
Fantastic products & service
Ordered 2 holdalls on Saturday morning & they were delivered Monday morning, you can't ask for better service than that. To top it off the bags were better quality than I expected and are ideal for what we wanted them for-so I bought another 2!! Excellent product quality & service, can't fault it.
- Ross
- 1 Review
Does what it says on the tin
Userfriendly website, great app, broad choice, strong value, efficient service - just as my previous experiences have been. Will continue to use and recommend.
- Paul Doleman
- 2 Reviews
My 'go to' cycle stuff provider
Wiggle is my first port of call for all my cycling needs. Be it parts, clothing or accessories. They even do a price match on like for like items as well as free returns (not that i have ever had to return anything). Delivery has always been prompt and communication is excellent.
- Carly Tucknott
- 1 Review
Great website to buy from
Wiggle has a number of items and at some great prices. I'd never heard of them until a couple of weeks ago and have bought something from them already! Free delivery to the Channel Islands is a major plus!
- Richard B
- 1 Review
What a customer should expect.
Wiggle deliver your order correctly and promptly. Any returns are dealt with swiftly.
- Sérgio Marques
- 1 Review
- Hans-Christian Keller Rix
- 1 Review
- Lorna
- 1 Review
Ideal website. Fast efficient well packaged. Easy hassle free shopping
As above. Prices good in most areas.
- Cameron Hill
- 1 Review
Wiggle is fast, efficient and easy to use
Wiggle has a great product range, prices are very good. Delivery to New Zealand is quick. I have made multiple purchases and will continue to do so.
- Sampsa
- 1 Review
Well, I still have not heard anything about my order and it has been 8 full working days so I am not happy.
The above sentence tells it all..
Reply from Wiggle
I can only sincerely apologise for the delay as today is the 8th working day since your parcel left our warehouse on the 10/05/13. Hopefully this will arrive with you within the next few days but if not please get in contact via email (sales@wiggle.co.uk) and we will be happy to chase this up for you and offer a resolution. Once again, please accept my apologies for the delay and any inconvenience that has been caused by it.
- Steve McG
- 1 Review
Wiggle.co.uk
I needed a new Easton EA50 rear wheel after a nasty incident with a pothole. Wiggle were the cheapest on the web and delivered the next day. Result
- Mike
- 1 Review
Does what it says on the tin
Previous orders with wiggle great. No fuss no problems easy to return items. Latest order still not sorted.
Reply from Wiggle
I have looked in to this further and have picked up the email that you have sent us. I will assist you further and have the situation resolved as quickly as possible to avoid any further inconvenience to you.
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- Stephen Hurley
- London, GB
- 1 Review
Awful.
Ordered an item on the 17th, it's still "awaiting processing" on the 21st. That's 2 1/2 working days (at the time of writing) for them to "process" an order. An order, which I asked for first class delivery on, with an expected delivery time of 2 days.
I've emailed customer service now 3 times, to no response. I've also emailed their sales department thinking perhaps there would be more urgency on potentially "sales" based leads, still no reply. This all despite each email being replied to automatically telling me to expect a reply within 24 hours. Right!
I can't imagine or even begin to understand how this place has so many positive reviews.
Needless to say, I cancelled my order.
Reply from Wiggle
Our customer service team can be contacted via the email address 'sales@wiggle.co.uk', please note that this is not a sales department this is in fact the customer services team.
I can see that you have now cancelled your order and I'm really sorry about that. We do have every other colour option in stock and ready for dispatch so if you still required the item we would be able to supply a different colour version. I have picked up your emails now so if you'd like to place a new order please just let me know and I will assist you right away.
Once again please accept my sincere apologies for the inconvenience that has been caused in this case.
- Anthony
- 1 Review
