Har haft samme forløb som Henrik Jørgensen, jeg fik at vide de var gået i betalingsstandsnimg, men da jeg så der stadivæk solgte rejser, meldte jeg dem til politiet, for bedrageri, jeg har fået mine penge tilbage med bankens
I booked an overnight stay in Germany, 1. July-2010, the reservation was for August 2010.
Reply and confirmatiom with voucher; do not worry and all kind of words telling me that everything was okay.
4. August, the day before leaving, I received an email telling me that the booking was cancelled due to problems in the hotel booking system, and that I would have my refund within 10 days.
I wrote to them again on 17. August, and the reply was that I would receive my refund in 2011!
It is nothing but fraud, and I have asked the fraud management in my bank, to get my refund.
If I do not get it here, I will take it to the EEC.
$428 for two nights a hotel in Switzerland. Communication from Wonderland hotel:
1: Do not worry
2: Takes several days for your hotel to register the booking
3: The booking is not made by Wonderland but it will be ok
4: The hotel was overbooked. You can stay somewhere else
(I checked with the hotel, which was not overbooked. So I booked a room at the cheapest rate and asked Wonderland to pay for it)
5: Ah, all this time a staffer at Wonderland had thought it was ANOTHER hotel (not the one named and whose address were given in the booking form and on the voucher)
6: She has been fired
7: I am sure you understand the vulcano cloud creates big problems
8: We will refund you money really soon
They should be prospecuted and put in jail.
I made a reservation for an hotel in Dublin but the price was not the same when I go on the site and after so I cancelled it.And now I wait for the refund of my money,it's been three months .They pretend their bank have a problem and I can't have my money back,but when you haven't what you want,are we not supposed to have our money back?? not for wonderlandhotels.com.If you want to reserve an hotel fly from this site
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