Placed order for overalls. Staff very friendly and helpful ensuring goods were as required and delivered on time. Good quality goods at a good price. Would recommend and definitely use again.
Good customer service at the point of ordering goods.
I missed confirmation email from them regarding processing the order and they didnt chase me up for that which, although was my error, it would have speeded up the process. However as I said, mu fault and the delays couldnt be helped.
Would recommend the company on cost and quality.
I ordered one item to compare service with my existing supplier. The item delivered was not the item ordered. As it was only one item there can be no excuse for this error. My advice, consider carefully before placing an order with this supplier.
The end product came out really well, even though it was a pretty difficult logo to get right (writing with fire effect). All delivered on time as agreed and no isses.
My only negative was that the girls t-shirts came out much smaller than we anticipated so some people couldn't fit into theirs. The sizing chart was a bit hard to use for the t-shirt we choose - would be nicer to have dress size instead of measurements.
Work wear express have enabled us to get all of our work wear needs in one place - the only supplier able to achieve this from the 5 companies we investigated when looking at renewing our work clothing.
The items are good quality and the branding will help us look a more professional company
Made an order from this company after being let down by a competitor. One of my items, although listed on the web was a discontinued range. This is where one star was lost. However had a friendly telephone call making me aware of the issue which gave me option to re-order an alternative.
Had to make a return to this company for an alternative size on one item. The process was very easy to arrange through one phone call.
We have been using Workwear Express for some time now and have been very happy with the level of service and quality of the garments. The staff are always friendly and will look to resolve any issues quickly.
Just avoid them!
You can find most of the same products on Amazon and it is all free of trouble you get from Workwear Express.
Or they send you the wrong size or the wrong colour.
The person I placed the order with just left the company and they did not bother to inform me about it. My case was left unsolved. Every time you try to speak to the person who is in charge of your order is not available.
Twice they hang up the phone in the middle of conversation!!! Not very nice!!!
Maybe they are good for big companies but if you are small GO SOMEWHERE ELSE!!!
Having used Workwear Express several times we have never been disappointed with the product but have been left extremely dissatisfied with the quality of service or lack of it for that matter. They are extremely quick to take your money, even in cases where they couldn't deliver the actual service required which was frustrating particularly when they stalled over providing a refund, which was only given after taking to social media to gain some action.
As mentioned the quality of the products are what we expect and neither ourselves nor our clients can criticise, however when running a business the last thing we want to be doing is chasing up orders, design proofs and ultimately requesting refunds.
Initially I waited 10 days for my art work proof when I was told it would be 48 hours. Having given the go ahead for the order, when it arrived the wrong items had been sent. This said, everyone I spoke to when trying to rectify the mistakes was very helpful and hopefully now my problems have been resolved
There were some teething problems with the order , and the website order system was confusing for me, but over the phone everyone was very helpful. There were some inaccuracies in the order which both Workwear Express and I picked up on, and my only criticism is that there was no acknowledgement when emails had arrived and had been acted upon, and it felt like information was disappearing into a black hole. This doesn't actually seem to have been the case, but for a first time orderer it was a bit disconcerting.
I made a tentative enquiry about buying 1 fleece jacket without a logo being machined.
Much to my surprise I was told I could order anything I needed and that I didn't have to be ordering for a business/company. I ordered 2 fleece jackets to check for sizing and these were delivered promptly in spite of a slight delay caused by a mixup by the suppliers. The jackets are of good quality (I kept both of them).
I would not hesitate to use Workwear Express again and have recommended them to others and will continue to do so.
Clothing is as described and of a good quality.
Getting logo set up and proofed was very good.
However from order to delivery it has been one long phone call after phone call from myself trying to find out where my order is.
Sadly no return calls as promised,trying to get our order completed.
Have ordered only twice but I`m now on first name terms with various customer service staff as they try to explain why I still haven't received my order.
We haven't ordered anything difficult and all of the items are standard stock.
As said,disappointing,look for another company!
I placed and paid for my order two weeks ago. After emailing them a couple of days ago to enquire when the order was going to be delivered I have been informed that they never received the money. Why my point of contact never informed me sooner I will never know. Apparently they don't follow up orders. Appalling! I have now been waiting over 24 hours for someone to tell me where my money has gone.
I will never ever use this company again.
I was so pleased to stumble across Workwear Express when searching for t-shirt printers. We had come across various companies who had long turnarounds and high prices so when I discovered Workwear Express, I was delighted! I phoned the office to check how quickly they could deliver and was helped by a very friendly and clear sales rep. They quickly informed me exactly what I had to do and the process was very simple. We received the artwork proof within 24 hours and the order was delivered perfectly on time and looks fantastic! I was very impressed - we would use again. Thank you!
We purchased polo shirts and sweatshirts, which are of good quality, and had the company name embroided on them all at a reasonable price. We found the staff very helpful and nothing was too much trouble for them. Excellent service, which is quite unusual these days!
I brought this because of the size to wear over my uniform and others came up small, but this one is perfect fit and is very well made, delivery was very quick. i will definitely order items again
Headline on the website says 5 day turnaround, but mine was almost a month. Items were in stock, then out of stock, then in stock again. Shipping date moved at least twice then a duplicate order came out with only half the items and none of them branded. Finally the order arrived and the quality good, but too much hassle to get there.
After chasing up on how long the beanies were going to be and sending a few emails I never seemed to get a reply.
I after that went on the site every so often to be able to "Live Chat" after around 11 days wondering what had went wrong or to find out how long I would have to wait.
After waiting almost two weeks I hoped that the beanies would of been of higher quality, baring in mind the names of companies they had done it before I would have thought it would of been a lot better than what I had received.
I understand it was only text embroidery and you weren't making much money out of it, but I was planning to buy every time I had sent on those beanies and bring you a bit more business.
After seeing the quality I had thought to myself whether to find somewhere else to get the beanies from as the quality is very low.
I hope we can come to some sort of agreement, but as of right now i'm considering moving on to another store.
Used workwear express for the first time for work and leisure tee shirts. It took a while to process my order (about a week!) but this was because an item was out of stock and Aimee wanted to check a substitution was suitable.
When the stuff came, it was really good quality. Washed well and I think they are very hard to beat for the all important value for money.
I've recommended them to friends.
I have ordered from workers express twice now and would recommend them to anyone looking for a similar service. I was very pleased with the selection of workwear, and very happy with my order and the delivery.
To reply as a company, please log in to your business account.
Get 50 White T-Shirts For Just £131 with a free one colour logo. Get yours now: ttp://www.workwearexpress.com/bundle-deals/ss008-50/355