I ordered my product online from Canada with no problems, and had immediate response to what I ordered plus indication that it would be shipped shortly - one day later a tracking number and shipping info. On the 5th day after Xxcycle received my order I received the product = unbelievable outstanding service - thank you
I have recommended this company to all my cycling friends
Prices are very competitive. SUPER FAST delivery!! EXCELLENT customer service!! My package arrived as expected (it only took 1 week). I am one VERY HAPPY customer. =) Will shop at XXCYCLE again. Gracias!!
Quick shipping but after further inspection of the forks, the website was incorrect and I purchased 1-1/8 steerer forks. When I received they were 1-1/4 - 1-1/8. I have been trying to contact the company via phone and email and have received no responses. The more I try the more frustrated I become.
Finally made contact and am working with them to return the item. They have acknowledged an error on the website and are willing to send a return form.
Found what i need on XXCycle for hard to find parts in my country.
However need to improve in offerring other shipment option like DHL/FEDEX as the Chronopost express service offered are abit expensive and slower than other major courier services.
Gald to have found this site.
This was a great experience. I had to order a part that came from Europe. Everything was in order and it would have taken months to wait from my LBS and their supplier. I would absolutely do it again!
I live in Atlanta.
I was skeptical to do business with an overseas company, but I was wrong. This is an honest outfit. I will continue to deal with them.
I have had two transactions with Xxcycle in France and both times I was totally satisfied.
Last fall 2012, I bought a pair of top of the line Sidi road bike shoes at half of any price in the US. Excellent shoes.
In May 2013,
6 - Sidi Sidi Rubber Heel Pad N°5 (x2) for friends
1 - Look Look Keo 2 Max Pedal White
4 - Look Paire shoe cleats LOOK KEO Rouge / Red
while not as good a deal as the Sidi shoes above, they were the best deal around.
Both times my bank saw the charges on my credit card and called me to get verification. I'm OK with that, better to be safe than sorry.
I do a fair amount of internet purchasing. The product variety and pricing at xxcycle is the best I have found anywhere, Their shipping rates to the United States are very fair and they ship immediately. I have been a customer for the past few years and will continue to buy from them in the future.
XXCYCLE.com has been a great source for my road bike shoes, with the best prices and fast shipping, even to the USA. My last order was shipped and delivered to me in less than a week with standard shipping! Great job, will shop again with XXCYCLE!
the product is very good the shiping is very fast
but the shiping cost is very high when i recivid the packege i needed to pay tax in my cuntry and in the bottom line the product cost me the same in country i want to order more things but you need to lower the shiping coast
I would use xxcycle. They have a larger range of Products that others dont have. Service and delivery are good even to New Zealand!!
I don't have to review the B&M IQ2 Luxos bicycle headlight -- it's because of the many great reviews elsewhere that I ordered it. As regards XXcycle, their price was way below the best I could do locally and, for a reasonable price, I got delivery of it within a week. I will continue to keep an eye on XXcycle for the more pricey bike purchases I need to make.
The web pages are very user friendly and the prices are competitively priced .
Same as above
Prices are pretty fair.
Range of items are not bad although many brands are missing.
Site is not so good. Too croweded on the eye.
Worst thing is the delivery. Packages arrive to the country and then no one gets in contact with you and packages then go back an forth between countries...
Besides this the service I get when I contact xxcycle is cold and not helpful.
Solve the issues! If packages are not delivered compensate the customer!
Send him ASAP the goods, refind him the money, make him stay!
Manage all other things offline and solve for future cases.
This is the bottom line experience!
Solution compétitive et sérieuse. Service impeccable et rapide. Très bon prix, nettement inférieur aux prix offerts au Canada.
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