Yahoo Reviews 

3,342
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, most reviewers were let down by their experience overall. Customers frequently complain that the website design is clunky, incredibly slow, and features a frustrating layout heavily dominated by intrusive advertisements. Many individuals also note that customer support is completely unhelpful, making it nearly impossible to reach a live agent or successfully recover long-standing locked accounts after updates. Some people were genuinely satisfied with the helpful assistance and efficient service they received from specific company representatives during their visits. These reviewers pointed out that certain staff members stood out by being very nice, professional, and reliable during their experiences.

What people talk about most

Website

People report negative experiences with website due to frustrating account lockouts, permanent deletion of... See more

User experience

Clients share negative opinions on user experience, noting that the interface has become clunky, unintuitive,... See more

Customer service

Customers consistently note negative experiences with customer service, describing automated systems and AI... See more

Service

Consumers find service to be negative, expressing deep disappointment and frustration with the lack of... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration over the lack of accessible support... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'm utterly disappointed by Yahoo's email service. My emails have all been permanently deleted without previous notification, due to account inactivity. The only explanation was that it is written in... See more

Rated 1 out of 5 stars

Yahoo have decided to change their mobile app. Not they've FAILED to make it comprehensible to somebody that hasn't used it before. It used to be simple to use, now it is overtly complicated, absolute... See more

Rated 1 out of 5 stars

I have been using Yahoo mail for about 16+ years. There were some glitches in the early days using on my Android mobile but nothing ss bad or as frustrating since their latest update. Smooth and effor... See more

Rated 1 out of 5 stars

Not good, not responsive. The finance and sports sections are quite lacking. The finance, where one can integrate with others on message boards is a joke. They've recently changed the rules where you... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(3,342)

534 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just a waste of time for ad space

Just a waste of time for ad space. Their feed is amateur at best. Their censorship is horrific, making it completely useless. Days late and dollars short. They need to ride off into the sunset.

August 12, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Customer service is complete garbage…

Customer service is complete garbage .She could not walk me through on how to fix my email account and she effin hung up on me she had so much of a foreign accent a English speaking person struggles understanding her and just ran me around in circles for 45 minutes of wasted time ! ..Yahoo customer service is rude and unhelpful and then they hang up on you ! ..Yahoo yall are not any good !

September 11, 2026
Unprompted review
Rated 1 out of 5 stars

What amazes me most is the sheer…

What amazes me most is the sheer arrogance of this company, they couldn't give a flying phuck about there customers, and any response (if any) is just a copy and pasted message probably written by the janitor who has a higher I.Q than anyone else employed by this company, So unless you want to be treated like something that has to be scrapped off your shoe do not solicit the services of this company.

September 11, 2026
Unprompted review
Rated 1 out of 5 stars

I've tried numerous times to respond to…

I've tried numerous times to respond to an article that Yahoo wrote. I'm going by their guidelines, but I'm not agreeing with the slant of their article. It's amazing how the system works with what's acceptable to be posted and what isn't. This has happened often. Time for me to change platforms

September 10, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Imagine a world with no customer service - that's Yahoo Mail for you

I wish I could give less. Appalling lack of ANY customer service, not even a bad one. They refuse to speak to you in any form. I am constantly battling to log into my email from the browser these days, because they have created a loop of double/triple/whatever extra security steps (not optional, I never approved or ask for any of those), I never get the notifications I am supposed to get on my other device, the password is "wrong" (if we ignore the fact it works when I log in on other devices of course), and sometimes there is not even a reason, "unfortunately" the access is not available at the moment. I am still with them cause migrating years of work/contacts will be such a pain, but I can't see another option. Even their bot is rude, which is a new experience! It mocks you and gets all sassy! Congratulations for firing all the humans, it is obviously going very well.

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

Yahoo virus, leave me alone!!!!

Stop forcing my browser into using Yahoo, I will never ever use it!I will keep deleting the dumb extension and I will give you you a bad review every time. I love Google and I hate Yahoo since the 90s!

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

It is beyond ridiculous that they make…

It is beyond ridiculous that they make so many changes that are NOT necessary but sure make it worse!!! With the latest changes I can’t organize my emails by sender and I just spent an hour with their ai help which of course was USELESS!!! Now I am just pissed and considering using any other mail service but Yahoo…seems today companies just don’t understand that there is NO need to fix something that is NOT broken!!! 🤬🤬🤬

September 9, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

My email account remains suspended

My email account remains suspended, that is, I am unable to send or receive messages, even though I have deleted all the messages with large attachments that I don't need any longer, which means that my account's storage quota is not just complying with your maximum 15GB storage quota but now amounts to only 8 or 9GB. Yahoo is acting like this to force me to buy extra storage but still its Customer Care team is trying to make me believe that the issue with my account has to do with the web browser I am using. I have a degree in Computing Science and I know for sure that Yahoo is making my account remain suspended regardless of the fact that its storage quota complies with Yahoo's 15GB maximum storage quota and I am very disappointed at Yahoo's practices and ethos and at being treated as if I was stupid.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I've regretted many times using yahoo mail. Once again, i lost a long draft that it took me 2 hours to prepare, just because i attached an image. Gmail is ages ahead.

September 8, 2026
Unprompted review
Rated 1 out of 5 stars

Hey people just letting y'all know I…

Hey people just letting y'all know I have dropped yahoo I have had for several years. I have two accounts with yahoo Mail the first account I started receiving spam and lots of it I tried to contact yahoo several phone numbers I told were good to call but they were not so I just changed my yahoo email address well it wasn't long enough when my second email account started receiving spam. So I have just had it with yahoo all together. Looked into maybe thinking I should give yahoo another chance well with opening up a yahoo account now you have ads in yahoo email which is very disturbing. People just switch to Gmail you want have that many problems.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Would not even give it 1 star

Would not even give it 1 star

No access to accounts for more than a week.
Yahoo know there is a problem as I was told last Sunday by customer care after being on hold for 1.5 hours. Still not fixed

Texts not sent

second Codes not sent

Managing director and CEO have not even had the professional courtesy to respond once to email sent via another more competent provider.
Treated wit the upmost contempt.

Would not recommend. If business account would take it away immediately. Given my recent experience would not even be possible to run a business account.

September 5, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

You should give a 0 star

You should give a 0 star, they updated their app and it is not useful anymore, no way to attach file, it is a dead-end. Their developer did his best to screw them up.

September 1, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

Day by day YAHOO losts completely…

Day by day YAHOO losts completely tracts and very serious abusive couldn't do anything like used to before. Yahoo Mail was the best and effective before and now forced pushed to clicked unnecessarily features updated messages then looked like not YAHOO Organised name's made critical Services. Also STORAGES full bussinness asked money fully loaded emails Boxes. So many Adverts never been read after opened to till yet. Altogether not really something I want to be rely. Also Mbl numbers WhatsApp Numbers pushed to send messages. Most of the times gets no Services couldn't opened the Yahoo Mail Account in anywhere. Please try to given Customers satisfactory Services. Thanks indeed.

September 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look