Yahoo Reviews 

3,344
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 422 reviews, most reviewers were let down by their experience overall. People frequently complain that customer support is completely unhelpful, rude, and virtually impossible to reach when urgent issues arise. Reviewers also strongly mentioned that the updated website design, navigation, and overall layout are extremely frustrating and difficult to navigate daily. Many users feel that these recent changes have completely ruined what used to be a simple and functional email provider. Some reviewers were not happy with the strict storage limits, forced compromises, and unexpected account deletions experienced over time. Customers also noted that logging into their personal accounts has become unnecessarily difficult due to intrusive security verification steps and constant error loops.

What people talk about most

Website

Users describe negative interactions with website features, noting that the platform is extremely slow,... See more

User experience

Reviewers highlight negative aspects of user experience, pointing out that recent updates have made the... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that representatives are... See more

Service

Reviewers mention negative feedback about service, expressing deep disappointment and frustration with the... See more

Customer communications

Customers had negative experiences with customer communications and report extreme difficulty reaching a real... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'm utterly disappointed by Yahoo's email service. My emails have all been permanently deleted without previous notification, due to account inactivity. The only explanation was that it is written in... See more

Rated 1 out of 5 stars

Customer service is complete garbage .She could not walk me through on how to fix my email account and she effin hung up on me she had so much of a foreign accent a English speaking person struggles u... See more

Rated 1 out of 5 stars

Not good, not responsive. The finance and sports sections are quite lacking. The finance, where one can integrate with others on message boards is a joke. They've recently changed the rules where you... See more

Rated 1 out of 5 stars

Yahoo have decided to change their mobile app. Not they've FAILED to make it comprehensible to somebody that hasn't used it before. It used to be simple to use, now it is overtly complicated, absolute... See more


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1.2

Bad

TrustScore 1 out of 5

3K reviews

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1.2

All reviews

(3,344)

535 reviews in the last 12 months

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Rated 1 out of 5 stars

Yahoo! - Outages

Yahoo! appears to have a fault. For the whole of yesterday (Mon 14 Sept 2026) it has been crashing. Same thing today. Every 10 seconds, or so, it freezes. Please fix!

September 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Yahoo Emails are a joke

Yahoo Emails are a joke , I haven’t been able to get any of my Emails for months, one of their robots told me to delete the App and reload , I’ve been trying to do this now for months . Just keep getting sent around in circles, the help line is as useful as a chocolate fire guard , I tried and tried going through all the recovery procedures without success, no help from a human available , how many people lives have been messed up by yahoo , it’s a joke of a company

September 12, 2026
Unprompted review
Rated 1 out of 5 stars

Just a waste of time for ad space

Just a waste of time for ad space. Their feed is amateur at best. Their censorship is horrific, making it completely useless. Days late and dollars short. They need to ride off into the sunset.

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Customer service is complete garbage…

Customer service is complete garbage .She could not walk me through on how to fix my email account and she effin hung up on me she had so much of a foreign accent a English speaking person struggles understanding her and just ran me around in circles for 45 minutes of wasted time ! ..Yahoo customer service is rude and unhelpful and then they hang up on you ! ..Yahoo yall are not any good !

September 11, 2026
Unprompted review
Rated 1 out of 5 stars

What amazes me most is the sheer…

What amazes me most is the sheer arrogance of this company, they couldn't give a flying phuck about there customers, and any response (if any) is just a copy and pasted message probably written by the janitor who has a higher I.Q than anyone else employed by this company, So unless you want to be treated like something that has to be scrapped off your shoe do not solicit the services of this company.

September 11, 2026
Unprompted review
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Rated 1 out of 5 stars

I've tried numerous times to respond to…

I've tried numerous times to respond to an article that Yahoo wrote. I'm going by their guidelines, but I'm not agreeing with the slant of their article. It's amazing how the system works with what's acceptable to be posted and what isn't. This has happened often. Time for me to change platforms

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

Imagine a world with no customer service - that's Yahoo Mail for you

I wish I could give less. Appalling lack of ANY customer service, not even a bad one. They refuse to speak to you in any form. I am constantly battling to log into my email from the browser these days, because they have created a loop of double/triple/whatever extra security steps (not optional, I never approved or ask for any of those), I never get the notifications I am supposed to get on my other device, the password is "wrong" (if we ignore the fact it works when I log in on other devices of course), and sometimes there is not even a reason, "unfortunately" the access is not available at the moment. I am still with them cause migrating years of work/contacts will be such a pain, but I can't see another option. Even their bot is rude, which is a new experience! It mocks you and gets all sassy! Congratulations for firing all the humans, it is obviously going very well.

September 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Yahoo virus, leave me alone!!!!

Stop forcing my browser into using Yahoo, I will never ever use it!I will keep deleting the dumb extension and I will give you you a bad review every time. I love Google and I hate Yahoo since the 90s!

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

It is beyond ridiculous that they make…

It is beyond ridiculous that they make so many changes that are NOT necessary but sure make it worse!!! With the latest changes I can’t organize my emails by sender and I just spent an hour with their ai help which of course was USELESS!!! Now I am just pissed and considering using any other mail service but Yahoo…seems today companies just don’t understand that there is NO need to fix something that is NOT broken!!! 🤬🤬🤬

September 9, 2026
Unprompted review
Rated 1 out of 5 stars

My email account remains suspended

My email account remains suspended, that is, I am unable to send or receive messages, even though I have deleted all the messages with large attachments that I don't need any longer, which means that my account's storage quota is not just complying with your maximum 15GB storage quota but now amounts to only 8 or 9GB. Yahoo is acting like this to force me to buy extra storage but still its Customer Care team is trying to make me believe that the issue with my account has to do with the web browser I am using. I have a degree in Computing Science and I know for sure that Yahoo is making my account remain suspended regardless of the fact that its storage quota complies with Yahoo's 15GB maximum storage quota and I am very disappointed at Yahoo's practices and ethos and at being treated as if I was stupid.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I've regretted many times using yahoo mail. Once again, i lost a long draft that it took me 2 hours to prepare, just because i attached an image. Gmail is ages ahead.

September 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Hey people just letting y'all know I…

Hey people just letting y'all know I have dropped yahoo I have had for several years. I have two accounts with yahoo Mail the first account I started receiving spam and lots of it I tried to contact yahoo several phone numbers I told were good to call but they were not so I just changed my yahoo email address well it wasn't long enough when my second email account started receiving spam. So I have just had it with yahoo all together. Looked into maybe thinking I should give yahoo another chance well with opening up a yahoo account now you have ads in yahoo email which is very disturbing. People just switch to Gmail you want have that many problems.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Would not even give it 1 star

Would not even give it 1 star

No access to accounts for more than a week.
Yahoo know there is a problem as I was told last Sunday by customer care after being on hold for 1.5 hours. Still not fixed

Texts not sent

second Codes not sent

Managing director and CEO have not even had the professional courtesy to respond once to email sent via another more competent provider.
Treated wit the upmost contempt.

Would not recommend. If business account would take it away immediately. Given my recent experience would not even be possible to run a business account.

September 5, 2026
Unprompted review
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Rated 1 out of 5 stars

You should give a 0 star

You should give a 0 star, they updated their app and it is not useful anymore, no way to attach file, it is a dead-end. Their developer did his best to screw them up.

September 1, 2026
Unprompted review
Rated 2 out of 5 stars

Day by day YAHOO losts completely…

Day by day YAHOO losts completely tracts and very serious abusive couldn't do anything like used to before. Yahoo Mail was the best and effective before and now forced pushed to clicked unnecessarily features updated messages then looked like not YAHOO Organised name's made critical Services. Also STORAGES full bussinness asked money fully loaded emails Boxes. So many Adverts never been read after opened to till yet. Altogether not really something I want to be rely. Also Mbl numbers WhatsApp Numbers pushed to send messages. Most of the times gets no Services couldn't opened the Yahoo Mail Account in anywhere. Please try to given Customers satisfactory Services. Thanks indeed.

September 1, 2026
Unprompted review

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