Yorkshire Bonsai Reviews 

Bought as a gift for my Mum. The service and goods were excellent from start to finish.

Nice people. Friendly and knowledgeable advice given to me as a ‘novice’.
Easy to deal with. I visited the site - easy to find and very nice set up. Lots of thanks and good luck for the future.

Great. Proffesional , timely, organised and easy to work with for a commercial contract

Very poor product, but well packaged.
I received a 'bonsai' tree as a gift. I use the quotation marks as this could not be considered a bonsai by anyone with half a brain. The product I received was a butchered, dry trunk with a few spindly shoots. This is because this 'bonsai' began its life as a fully grown tree sapling whose trunk was cut to make it small and then left for a month or so to allow some early signs of growth to appear. As an experienced grower of bonsai trees, I can tell you with all honesty that this is NOT a bonsai, this is the sort of 'fake bonsai' product that you see in supermarkets or motorway service stations for £9.99. Very disappointed and quite angry that this company has not been pulled up for this sort of rotten trading before. On a positive note, it was very well packaged and protected from Royal Mail's heavy hands.

This is the third time I have used Yorkshire Bonsai. Every time, the shopping experience has been second to none. Easy to use website, and even as a bonsai beginner it has been simple to work out and order just what I needed. Shopping with them has been a pleasure. Excellent customer service when they needed to inform me of a minor delay in shipping my latest order.
I do have to knock a star off because of the way the goods are packaged. They come with a AWFUL lot of plastic packing and plastic tape. All this takes up precious space in my black council bin and eventually (I assume) at the local landfill site. They could learn from Amazon.

Bought a Chinese Elm from Yorkshire Bonsai. The tree arrived very well packed (by Sam) on the day that I had requested. The tree is in top condition, very healthy and obviously well cared for. I would recommend Yorkshire Bonsai without reservation.

Nice pot, quick delivery, well packed, thank you

Lovely little tree. Packaged well and arrived in excellent condition, even though it was 2 days late due to Royal Mail sending it to the wrong sorting office!
Highly recommended 😀

I initially reached out to a few Bonsai sellers in the UK; I gave up on those who seemed to lack interest and who seemed to have no customer service. For Yorkshire Bonsai, however, nothing was too much trouble! Their patience and advice were second-to-none. In sum, do not hesitate to contact this seller, as they will look after you! My tree was packed well and shipped to me, and for a very reasonable price. I am very pleased with my tree and I would have no qualms dealing with Yorkshire Bonsai again.

I would leave a no star review if I was able. I ordered a tree as a birthday gift. Issue with delivery and really no help accept I can re order at my cost as the delivery address wasn’t correct. Even when you check the order and delivery & billing are indeed correct. I would re order but they can not confirm a refund depending on the state of the original no fault of my own.
Such poor service. Not what you would expect.

Fantastic service! I was looking for somewhere local to me where I could perhaps visit and choose a beginner style tree as a gift for my husband. I rang the number and spoke to Paul who was really accommodating and advised me to pop down the same afternoon. On meeting Paul and his team it was clear that they all really knew their stuff and I was advised on the best tree to get as a beginner. Paul gave me lots of advice and also gave me a QR code which is sent out with all orders, in order for you to access the care needs for your specific tree. Paul packaged the tree up really well and watered it before wrapping very securely. He also suggested that if my husband needed any advice afterwards, he'd be happy to have a chat with him to advise, and one of his staff, Leaf, also said the same as he lives close by to us. I felt that this was excellent customer service and I felt very well looked after. I gave my husband his tree this morning for his birthday, after buying it on Friday and the soil was still very damp and it hadn't moved in the box at all and was wrapped in cling film to keep it secure and moist. It was also well fastened in with cable ties to stop it from moving around in the box. My husband was really pleased with his gift and is already reading up on how to care for it properly. We opted for a Chinese elm which on Paul's recommendations is ideal for beginners. I would highly recommend this company. They offer a wide selection of trees and having seen their premises, I can guarantee that all the trees are really well looked after and kept in excellent conditions. The customer service is second to none and the team are happy to answer any questions you have. 5 stars for everything! Thanks for the excellent service! And a beautiful bonsai!

Excellent little trees, great service.

Everything packed well and just as described. Many thanks.

The staff communicated really promptly via email and answered all my queries. The offered lots of advice and guidance to help me choose the right bonsai. It arrived with 24 hours, securely packaged and we were so impressed by the tree, it’s beautiful! Staff also offered follow up support if needed. Great service all round and a fantastic bonsai tree.

Yorkshire Bonsai were really well experienced in bonsais and were able to give me alot of advice on how to care for my new tree.
He has stayed in touch when I have queries and my tree is doing great!

Thank you to the team for helping assist me with my new tree and i look forward to buying more pieces for my garden in the future! I highly recommend.

Delighted with the trees and the service from this company.
I received a dawn redwood forest earlier this year and unfortunately one of the trees wasn't producing any growth. I contacted the company and they couldn't have been more helpful. They offered sensible, practical advice and kept in contact throughout. When it became clear that the tree in question wasn't going to produce growth they immediately dispatched a lovely replacement that I'll be able to add to the forest when it comes time to repot it.
Genuinely impressed and really looking forward to watching the forest develop in the coming years 👍

I bought a bonsai as a gift for a friend, and although we initially had a problem with it losing all of its leaves, I couldn’t fault the customer service.
I emailed the Yorkshire Bonsai with photos, and they got back to me very quickly with a detailed and reassuring response (thank you Eve). They explained what had most likely caused the problem, gave clear step-by-step advice on how to care for the tree, and invited us to keep in touch with updates if we needed any further help.
We followed their recommendations, and I’m delighted to say the bonsai recovered and is now thriving. It was obvious they genuinely wanted to help rather than just dismiss the issue.
Things don’t always go perfectly with living plants, but what really matters is how a company supports its customers when they need help. In that respect, they were excellent. I wouldn’t hesitate to buy from Yorkshire Bonsai again and would happily recommend them to anyone looking for a quality bonsai backed by outstanding customer service.

Excellent quality trees and I’m on my 3rd order now. Very well packaged and in top condition when they arrived!!

My tree arrived very securely packed and arrived in perfect condition I love how she looks just like my other Chinese elm’s she was dispatched and delivered in what I would call record time I am very pleased to recommend Yorkshire Bonsai to anyone who is looking for a bonsai tree that will be healthy and pretty and a pleasant ordering experience to boot