Zappos reviews

Zappos reviews

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love this website.

this is the best website to get shoes, i love the free shipping. got a pair of coach sneakers for a pretty good price, they were at my door in 3 days :)
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Great customer service

Great shoes with great customer service, too bad prices are on the high side
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Best online purchasing experience, and best customer service .

Recently, I purchased an item that contained four beer glasses. Unfortunately one of the glasses ( tulip glass ) was broken. The representative was extremely kind and she made it her priority to tend to my needs. In the end, the representative shipped me a completely new set of glasses ( free of charge ) and reimbursed my original order in full. I cannot be any more happy with how Zappos has performed over the years. I have never had a more positive shopping experience nor received such excellent customer service from competing companies. Zappos will remain as my sole source for online shopping.
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Fast and friendly

Every time I have called, they're service is so friendly and fast. I prefer to talk to a human when I have a question (instead of email or chat) and they really care. Their prices are great and the 1-year return policy came in handy for me when I changed my mind about a pair of shoes I never wore. I'll definitely buy from Zappos again.
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Really a bad experience with Zappos

I really have a very bad experience with Zappos. I order some pairs of shoes 7 days before my birthday and i received 4 days after my birthday. I was not expecting this from zappos. Instead of this, I order the some jeans and skirts from http://www.fsession same day when I order shoes, I am very satisfied with fsession that i got it on my birthday before my birthday party.
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Fast shipping but separate shipping of one order

Ordered a pair of shoes and a sports bra and they arrived in no time. What I can't really understand though is why they shipped both items separately. This is not a very sustainable approach imho! Hope they change that in the future.
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Zappos has an excellent return policy

I am really happy that Zappos.com lets me return shoes if I change my mind. I'm really busy and sometimes I get indecisive about if I like my shoes or not after I buy them. I travel for my job and one time I came back and found a pair of boots I had ordered from zappos 6 months back. I had one of those moments like "what was I thinking"? and regretted spending the money. I called their customer service department and they told me no problem, that I could return them up to one year from purchase as long as they weren't worn and had original package. That impressed me enough to decide I will order all my shoes from them from now on.
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Free shipping both ways - can't beat that

Good customer service and good selection. I rarely buy shoes anywhere else.
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easy, convenient, friendly!

Zappos makes shopping easy and risk-free.
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Best customer service!

I bought a pair of $300 boots, but one of them had a scuff mark when it arrived. I asked about a return and the Zappos rep offered to take the pair back or give me a $150 credit!
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Fast shipment

Fast delivery. Thanks
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Best Place to Buy Shoes!

I ordered a pair of shoes, were shipped the wrong type. Called customer service, was never put on hold, and talked to a very nice woman. She apologized, told me I could keep the wrong pair, and I would be getting my original shoes by tomorrow with free next day shipping. I was also upgraded to a VIP account. Nothing but great service from them, as expected.
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Love zappos

Best service I have ever experienced online to date and I do a lot of shopping online. zappos is my go to retailer! Fast service tol
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Shoes walk right to your door!

Ok, they don't really, but I have been able to find shoes for my big old feet much more easily since I discovered Zappos. You know what's even better than finding the footwear I need? Finding it for less. I can almost always count on Zappos to have exactly what I want, when I want it.
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Amazing return policies!

This is a great site, and the best return policies making it easier to buy over the internet.... love to try things on, but Zappos is one of the only sites I trust cause of the amazing service and return policies.
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Love

Love Zappos! The selection was awesome but shipping took a little longer than I expected.
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good site

good site all went smoothly.
Some sizing didn't fit as well as I liked, but not their fault. Manufacturers issue there.
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Awesome!!!

Ordered a pair of shoes that were shipped out on a Sunday, which most businesses don't do. I got them on Tuesday, way under the 4-5 day projected delivery. There were too big so all I had to do was go online and print the return label and drop it off at UPS. Ordered two pairs this next time to make sure at least one fit, and returns are so easy I might as well! Received them two days after the order! Incredibly quick! They shipped UPS Next Day Air at no request or cost of my own. No tax (or it's already included or something) and free shipping. Great shopping experience!
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GREAT PLACE TO BUY SHOES!

Every purchase I have made at Zappos has been a pleasant one. I have never had to return any shoe purchase. My only complaint to Zappos is that they carry women's clothes but no Full Size Women's Clothing. I hope that they start carrying sizes 16, 18, 20, 22, 24, 26, ....etc. They would see a huge increase in sales. That I can guarantee!
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Woman's best friend

This site/store really is a woman's best friend. The selection is huge and the prices are good. I don't get shoes from anywhere else.

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Zappos Details

About this company

Free shipping BOTH ways, 365-day return policy, 24/7 customer service. Millions of men's shoes, women's shoes, girl's shoes, boy's shoes, handbags, men's clothing, women's clothing, Uggs, Nike shoes!

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Category

Zappos is ranked 5 out of 86 in the category

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