I am really happy that Zappos.com lets me return shoes if I change my mind. I'm really busy and sometimes I get indecisive about if I like my shoes or not after I buy them. I travel for my job and one time I came back and found a pair of boots I had ordered from zappos 6 months back. I had one of those moments like "what was I thinking"? and regretted spending the money. I called their customer service department and they told me no problem, that I could return them up to one year from purchase as long as they weren't worn and had original package. That impressed me enough to decide I will order all my shoes from them from now on.
I ordered a pair of shoes, were shipped the wrong type. Called customer service, was never put on hold, and talked to a very nice woman. She apologized, told me I could keep the wrong pair, and I would be getting my original shoes by tomorrow with free next day shipping. I was also upgraded to a VIP account. Nothing but great service from them, as expected.
Ok, they don't really, but I have been able to find shoes for my big old feet much more easily since I discovered Zappos. You know what's even better than finding the footwear I need? Finding it for less. I can almost always count on Zappos to have exactly what I want, when I want it.
Ordered a pair of shoes that were shipped out on a Sunday, which most businesses don't do. I got them on Tuesday, way under the 4-5 day projected delivery. There were too big so all I had to do was go online and print the return label and drop it off at UPS. Ordered two pairs this next time to make sure at least one fit, and returns are so easy I might as well! Received them two days after the order! Incredibly quick! They shipped UPS Next Day Air at no request or cost of my own. No tax (or it's already included or something) and free shipping. Great shopping experience!
Every purchase I have made at Zappos has been a pleasant one. I have never had to return any shoe purchase. My only complaint to Zappos is that they carry women's clothes but no Full Size Women's Clothing. I hope that they start carrying sizes 16, 18, 20, 22, 24, 26, ....etc. They would see a huge increase in sales. That I can guarantee!
I had to return a gift because the sandals were the wrong size. I had heard of the legendary customer service, but I was honestly blown away. No questions asked, no receipt needed. They pulled up my order and got everything settled right away. Incredible.
I ordered 4 pair of shoes on Zappos.com, they were delivered as promised. Only one pair of shoes were mistakenly packed in the wrong size (not the one I ordered) and not the size that was noted down on the packing slip.
Though I never purchased anything on that website before, customer service handled the challenge above all expectations. The person I spoke too was so friendly and service minded, like I have never experienced before.
That company must have some really cool training for their employees and I am one happy customer, who will most certainly visit Zappos.com to find more shoes for my collection.............. regardless what the boyfriend says!
Nobbs Tyson found this review useful
Lots of items to choose from, everything from sporting goods to name brand shoes and apparel. I really liked the selection ad the ordering process was quick and easy. However, I had an issue with my order and the customer service agent I spoke with wasn't very friendly. I would use this service again but hopefully I'll speak with someone else!
Still consider it to be one of the best shopping sites on the web. Order a lot of shoes just to avoid the hassle of the mall or other stores. Don't buy many clothes or accessories from here but they certainly have a pretty big selection. All in all a very good online store.
Great variety of brands, alwayz free fast shipping both ways, 365 days return policy and 24 hours costumer service----> what else can you ask for? Never had any problem, transactions are alwayz smoth and easy -_o.. One of my favorite web sites!!!
Shoes on line???? YES!!!!! do it, do it now.
If you are like most people now a days, you are looking to save as much as u can where ever you can. Zappos has some of the best deals on name brands. You no longer have to pay an arm and a leg for the brands and designer you love!!!!
I love Zappos overall, I've always had great luck with their quality and the service they provide. I do think sometimes the price isn't the best available (its usually close though), although their inventory is just phenomenal. Great company overall.
Zappos is great, all of my experiences shopping here have been positive. Once, a package got stolen from my porch. They responded to my problem immediately, and handled it well.
My only negative is that their prices are so high! Most of the time, I can find the same item somewhere else cheaper, but I'm always buying there because it is so quick and easy. Just wish they had more discounts, or coupon codes.
It's great to buy whatever you want and return the rest without incurring shipping charges. Unique and awesome concept. If you think you're not paying for it, however, think again. The prices on shoes were considerably higher than what I ended up paying elsewhere. Example: bridal shoes at Zappos for $69.95 were on sale at Sears.com (yes, Sears!) for $18.95. Exact same shoes. Same for shoes purchased at Steinmart for half the price as Zappos. Having to pay full retail these days is crazy.
Nobbs Tyson found this review useful
To reply as a company, please sign up here.