Since i made the big mistake of becoming their customer I made two orders. The first sent to me was faulty and the second was the wrong item (same thing seems to happen far too often according to other people's reviews!). I then promptly email them as unfortunately no telephone number to call and they quickly sent me a pre-paid collect + label. I then took the parcel to my nearest collect+ shop and it was delivered back to their warehouse on the 27th of November. It took several email and a good 3/4 days for Zavvi to finally confirm to me that the item was received back and guess what .....they couldn't send the right item because they are now out of stock!! So it took an unbelievable 15 days to know that I would never get it!!
On a very different note I ordered the same tablet for buyitdirect yesterday (just £3 more than Zavvi price) and already got it today (free delivery!)!! Now that's excellent customer service!
Zavvi won't see me ever again!!
Mrs B found this review useful
Placed an order for PS4 with a dispatch date on the day of release. Did not receive it and after a few emails saying they are trying to sort it with their suppliers they now say we won't get one for Christmas which is a huge disappointment. A lot of other sites are at least honest.
After searching several online retailers for a DVD box set I found it on Zavvi, not only was it in stock but also it was the cheapest price around! Needless to say I clicked BUY NOW and it was delivered within a couple of days too! Truly excellent service from start to finish! .. Thank you
Zavvi offered the best price on the item I wanted so I ordered from them, the ordering process was quick and painless and delivery was very fast even though it was free. Great service and I will definitely be buying from them again
I was trying to think of something witty to write since I'd had such a fantastic service from a company who IMHO have turned around their services 180 degrees. 2 years ago, this would have been an entirely different review involving medieval metaphors and a general rant. However, this is not the case. Instead I shall tell the tale of an ordinary man who, upon realising that he DID in fact want the new Xbox, saw Zavvi were still taking orders for the day one release only 2 days before launch. With my trusty PC and mouse, I managed to secure an item. I was however sceptical, but I put my faith in the service being offered (and really hoped for this to be fulfilled) and lo, my console arrived on launch day! The Kingdom celebrated that the demon which was 'Zavvi poor customer service' had been vanquished.
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purchased a game which was clearly marked as 'in stock' and delivery would be within 2-5 days. get one of these preset emails they send, 3 days later to say the item is in out of stock with their supplier and they are awaiting further information. A week later get the same email again. What was the point in wasting my time and advertising an item is in stock when it clearly wasn't! could have brought it elsewhere and had it by now. Wont be using these guys again!
I love shopping with Zavvi, they always have great prices, the items are well packaged, I receive the goods without any problems and am always satisfied with their results.............just plain and simple............great. Keep up the great work Zavvi.
In this age of computerised stock control you would expect a company such as Zavvi to know when they have sold more of a product than they actually have. Apparently not. Not only was my order cancelled, but it was cancelled late in the afternoon of XBox One launch day. Despite me contacting them multiple times asking if my order was going ahead they didn't feel the need to let me know they were cancelling it until so late in the day that all of the other legit companies selling the XBox One also had no stock.
I will never buy another product from Zavvi or the Hut group again.
Carl Durler found this review useful
Pre-ordered the Xbox One day one edition from this company and gauranteed launch day delivery. Found this deal originally on HOTUKDEALS and followed the thread since to see if others had received theirs.
I opted in to not using any codes as it is against their policies on pre-orders, and also chose the premium delivery option for an extra £5. All was well, until I noticed that they began dispatching out Xbox Ones to numerous people who were keeping us posted on the HOTUKDEAL thread.
It was when I noticed that customers who ordered AFTER mine, used 10% discount codes and free delivery receiving their Xbox Ones that I began to become a little irate.
I tried multiple queries on their online system only to receive the most useless generic answers to my questions. They do not have a dedicated phone number to talk to for customer services, all in all they are pretty useless and I would avoid them at all costs.
As you can see below I am not the only one who had this bad customer experience with Zavvi and I can assure you I am not the last.
I am utterly disgusted, I preordered an Xbox one from them which was a guaranteed launch day delivery and I have received an email stating that they have cancelled the preorder due to not having any stock.
I cancelled a preorder from Amazon and Gameseek prior so now have no console.
I will never use them ever again AVOID.
Carl Durler found this review useful
Cannot give much of a review for the item i have bought, as I have only just received it. However, I can say that I am happy with the quality. I had ordered something from the online store and was here within the next few days, was rather surprised to be honest. If they continue to provide service like this, I wouldn't think twice shopping here.
I was happy with almost everything. It arrived within the time that I was told, however when it was delivered it was just left outside my front door, i had been out for a few hours so have no idea how long it had been there. Luckily there was no damage and none took it. Maybe you should. Review how your items are delivered to your customers?!?!
I have purchased a lot of my games with Zavvi and Im glad that they started shipping to Mexico this year. The only problem is that their games are being shipped from different points so I have purchased three games and got three separate bubblewrap envelopes on three different dates. The limited steelbooks that they are so proud of selling usually arrived a little damaged due this poor decision of packaging and lately, I ve been waiting for an order to arrive and has been 28 days after they said it was shipped, (curiously enough, I received an order that was placed a week after that purchase). I cannot know where it is because aside they charge a suposed tracking delivery, in the end they do not offer tracking delivery on all of their products on international shipping for some reason that still I dont know..
Overall: They need to put a little more effort in their packaging and in their quality in international shipping matters but the prices are generally good, specially on their discount mondays.
Review is edited...
I had an issue with my PreOrder at Zavvi, all boils down to the order was placed with Paypal as the payment and their system falls over if it is over a year, it took a while, a lot of getting annoyed but Zavvi have now sorted this issue for me.
It could and should have been sorted quicker and hopefully Zavvi have now sorted this issue so it cannot happen again as I have to admit I found it extremely annoying.
OK service, could have been solved a lot quicker, but I will now use again.
I Purchased a DVD on 27-sep-2013. It is now 19-Nov-2013
I never received it, filled out a non-receipt form like they requested and sent it back.
Now some customer rep called George says, no refund until return is received....I HAVE NEVER RECEIVED THIS ITEM IN THE FIRST PLACE.
What happens if the set is never returned to them, does that mean i just loose my money and stay out of pocket????
I feel robbed, this is a disgrace, never had this issue with Amazon.
NEVER SHOP WITH ZAVVI.
I recieved a mystery discount code and was looking to purchase disney infinity starter pack for the wii. The usual price was the same as most other places but with my discount code of 15% off I got this for a great price. The communication was great and the item came quickly and packaged well.
Service was impeccable, from order to delivery in 2 days!
Firstly I'd like to commend Zavvi for their pricing. This box set represents great value and is streets ahead of their online competition.
The downside is that this heavy box set was posted in soft packaging rather than a box. As a result it arrived with all the corners of the product dented. Not good but I can't really be bothered to go through the hassle of sending it back.
Maybe the box set was sent in such flimsy packaging because of the savings made with the product?
I would buy from Zavvi again but maybe not for large items.
I pre-ordered a PC Game months in advance, then shortly before release Zavvi jacked up the price and cancelled my pre-order. I contacted customer services and was basically told tough, I would have to pay the higher price.
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