Godiva Reviews 

So god damn expensive, been buying for 20 years for relatives, usually can find discount for, but its ridiculous $2.75 of $3.00 per piece and I guess the quality of product is going down with different ingredients. Elimination of coffee and hot coco ...

Always loved Godiva chocolates, shakes, and assorted items. TOTALLY screwed up all their sales, marketing, and presence with this closing of stores AND simple lack of product. For years, our family (not just I, the family) drank hot Godiva dark chocolate. Still on website, still on Amazon, still on Barnes & Noble website for purchase at stores, NOWHERE TO BE FOUND. If Godiva is going to go bait and switch, then it is unfortunate. Even if seasonal sale may understand (holidays, Thanksgiving). Chick-fil-A does well with Tortilla Soup (only after October through Jan). At leas present a "dark chocolate" (70% or more) health option. ... crickets. This is how a great company go into executive options decline and money extraction for bonuses and consumer brand draining disappearance. Good luck, Ghirardelli may bury it yet.

I ordered three 8 piece truffle boxes ($22 per box). You say they were delivered but they have never been received. Can this be fixed?

Placed an order for some overpriced chocolate for a birthday present. The delivery bounced back, despite people being home at time of delivery. The company didn't advise that the delivery bounced back and then wouldn't allow me to pick up instead. Finally, they refused to pay any refund despite not delivering anything. Avoid this company.

Ordered limited edition chocolates but due to hot weather they came melted and damaged. Customer service was excellent. Email was responded to immediately, refund was processed and complaint was resolved within the hour. Very impressed with their quick response.

Paid $40 for one day delivery and it didn’t even make it out of the town it was being sent from. Will never buy from Godiva online again. They couldn’t care less for customer satisfaction. Order at your own risk.

Ordered chocolates for valentines day with extra paid 2 day shipping.

Package label printed on 2/10. On 2/12 (expected delivery day), order still hasn't been given to the carrier.

Godiva only offered a shipping refund. But would not give me a full refund. I have no product (or worse not gift for valentines) and they have my money.

Truly poor service. Won't ever buy from them again, no wonder all their stores have closed.

I completed in error when thinking I was just going to tge screen to check if the discounts promised were showing. But after pressing that button I got a congratulations on my order. I immediately sent an email requesting cancellation. A short time later a rep named Jonathan replied saying an order could not be cancelled even though it hasn't been shipped. I responded again via text to cancel the order. Have not heard back. Order site is very deceptive. Avaiod this site.

Worst customer service. I order truffles on the 13th of January and I still haven't received my order. When someone finally got back to me on the 22nd of January they said there was an issue with the address, what a load of crap. Do not order from this company!!!! Not sure what the chocolate in their stores taste like but this whole online business has been a nightmare. Never have I had such a bad experience with a company. There is no number to contact so you're at the mercy of the customer service staff via email. Worst experience ever!!!!!!!!!!!!!!!!!!

Truffles are smaller than truffles in previous years and there are fewer truffles. Not the same quality as past years. Do you think customers would not notice that they are getting less for more $? Count me out as a customer. You must be trying to maximize profits but in the end you will end up loosing customers. I will not purchase again. Lots of competitors offering better quality and value.

Okay ordering process and delivery timeframe. The truffles were not good. Thus the 2-star review.

Ordered Godiva through Virgin Experience Days. Promised if ordered by 18th Dec they would arrive by Xmas - still states this on virgin experience website! However despite ordering on the 8th it's not even been dispatched ! Virgin blames Godiva and says Godiva as the supplier has had warehouse and delivery issues for 2 whole weeks, but Godiva blames virgin - very disappointing as now being told nothing is being dispatched until January, yet no communication sent to their customers and they still have the nerve to advertise the "christmas treat" even today online, 3 days after I raised the issue, that people will "recieve them by Christmas" - Not what you expect for a "luxury brand" ! And rip oft false advertising at its finest in order to simply LURE customers in to buying other products.

Ordered Godiva chocolates on 28th November as gifts; they arrived 11 days late, and opening them to prove they weren’t damaged from the heat made them impossible to rewrap — customer service refused any refund or replacement and showed no logic. Beautiful chocolates, but a very frustrating experience.

I was not wowed by the truffles. They were very small and was very disappointed. Won’t buy them again

The food took a total of 1 hour to arrive..?!, the place wasn’t even packed’ people who came 30 mins after us got all their order, and mind you, I only ordered a croissant, and the price is not ideal for what you get, and when the food finally arrived , it was cold.., I do not recommend coming here unless you want to waste ur money and ur time.

Krystoff was an excellent driver that ensured that we arrived at our destination in a timely and safe manner. He was able to talk us through the decisions made in terms of route to avoid an unnecessary stoppages and delays. Thank you for an stress-free journey.

I ordered Godiva 2 dresses via ASOS and sent them back and I never got my money back (sold by ASOS but delivery and return via Godiva).

I received my dress for my 40th really quickly.. when it arrived it didn’t smell great, I contacted Goddiva and they refunded a portion of my money for the inconvenience. They dress is stunning and I was complemented all night.. would defo order again. X

I bought two dresses from this company through the Debenhams site in February, i returned them as nothing like advertised, cheap and nasty fabric, my money has still not been deposited in my account, first they said it would be back by the 11th March, now they are saying April…. Who knows, ? Im still waiting… going to take legal advice if its not back by then.
Never buy from them…

Should have reviewed this site before placing my order, I now hope they'll have shipped the correct item and that it will arrive in time. We made a mistake on our order, placed early evening, and immediately called only to find that they were closed. So I emailed them at the address provided, asking that they call me first thing in the morning so that I could correct the order. Instead, I received an email saying they could do nothing so I called, they escalated my concerns three times to the managerial level, all saying that there's nothing that could be done because they'd already packaged my order. The facts that they were closed during a busy holiday season shopping time -- and would or should have read my email first thing in the morning -- were of no concern to them. In hindsight, I should purchase their product in the local store and ship it via USPS where you can track the order and avoid the type of circumstances described as typical of Godiva on this site.