Hudson Reed USA reviews

We are in love with Hudson Reed products!

We received our Hudson Reed shower system in record time.....two days!!! We cannot believe how beautiful and high-end the chrome rain head and matching slide rail kit looks. We've already shared the system with two plumbers who are so impressed that one said he wants this system in his OWN home and the other plumber said to keep the Hudson Reed name in our files for him to order from for his customers!!! The price was very reasonable when we compared it to other systems of similar quality. We easily give this company 5 stars!

quality of the faucets as 1960.full metal.not plastic.

highly recommend this faucets. used this site second time.you will be not disappointed.just order.you cannot this get faucet from real metal in this days. but Hudson provide real deal and real metal.I am so happy.

Great service

Love the product. Extra fast delivery. Great price!!!

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excellent product!

Found the online installation instructions to be rather vague and lacking information. What about a suggested location for rough-in piping? Questions about the product were answered promptly but not necessarily correctly.
This being said, the shower tower arrived in 2 days. Again, installation instructions left me scratching my head. Parts descriptions, vague. This seems to be common of many different manufacturers I looked at. A little effort could go so far!
Have completed installation and am completely satisfied with the unit. Would've given 5 stars if better instruction and information.

Hudson Reed doesn't derserve any stars.

I ordered a faucet on May 20th from Hudson Reed and I have not received it yet (June 8th). They shipped it by UPS and it ended up in Vernon CA.(damaged). I wrote HR and the reply I got back was "We are investigating". I have been charged $59 for the product which I don't have. The company I work for faces similar issues but the difference is, we are "Customer Focused". In other words, we would have re-shipped the item (using a different shipper) and work with the previous shipping agent internally. I need this resolved as soon as possible. Thanks, A DISSATISFIED CUSTOMER.

13 hours ago

Reply from usa.hudsonreed.com

Hello,
Thank you for your feedback.

We apologise that your experience has been less than the service we offer.

I have contacted you via e-mail with the solution to this issue.

Kind regards
Rachel
Hudsonreed Team

Good service

My order was expedite faster than I thought,however as product quality goes,time will tell.So far works good.

Awesome company to deal with!

Great service both in ordering and then in replacing when a part broke due to freezing. I received my items quickly and without hassles. I would highly recommend this company to anyone!

repeat buyer and once again, everything is perfect.

repeat buyer and once again, everything is perfect.

Wonderful product, fast shipping!

We are installing this shower mixing valve in our RV. We saw it in our friends' unit and liked the looks so much that we decided to give it a try. Not only does it do the job (maintains water temperature even when using the on-board water pump), it is made of heavy materials so it doesn't have a cheap, cheesy look like some of the other brands available. Shipping was lightening fast in a well-protected box. All-in-all an exceptional value. Thanks!

FAST delivery, great pre-sales support.

The only downside is that the sales phone is not manned up to 5PM local time (NJ, USA).

Pre-sales support seedm knowledgeable, and they claimed that the units would ship from their NY warehouse, which for me in NJ means delivery in a few days.

However, according to the box the shipment was sent direct from the UK. Ordered online on Friday around noon... arrived at my house 3 days later on Monday around noon. That's fantastic.

The flag for ervice excellence has been raised!

I ordered from HR about 2 years ago on the advice of a friend. About a year later I had an issue with a broken hose. It was replaced so fast that I decided when another bath remodel was in scope, I would use HR again.
The time has come. The entire order process went very quickly. I called customer service for some advice. The entire order arrived in only 5 days! We're actually putting 3 HR untis in one giant shower. I can't wait until they're up and flowing. That's about another month away. I forgot how quickly the ship.

One suggestion I do have. The boxes that the towers ship in need to be stronger. I am assuming there is no damage inside, but if there is, I am not worried. My first experience with HR proves that.

fast delivery

i was surprised how fast i got my order in NJ. i have recommended your company to our clients to purchase other items. great designs and products. with the fast delivery it makes it that much easier to order. thanks

The box it was packed in was falling apart.

The tub filler I ordered arrived on a timely basis. I don't know if this was the responsibility of Hudson Reed or the shipper, but the box the tub filler was packed in was beat up and falling apart. I checked to see if anything was broken or missing, and it doesn't appear to be, but until the plumber actually goes to install it in a week or so, I won't know.

A Solid Bargain and a Great Buy

Hudson-Reed has been one of the best finds in a long time for me. The real value for me was realized when i had a problem with one of the items in my order after I had purchased the system. The original rainfall head was chrome plated plastic and it blew out the side seam after several months of use, spraying water across the shower all over the place. The real measure of a company is not always how thier equipment operates, but rather how they respond when there is a problem. I called them the next day and spoke with a lovely young lady who simply asked that I take a picture of the problem and email it to them. I did this while she held on and emailed it to her. She recieved it within minutes, looked at it, was extremely apologetic that I had a problem and advised me that she was having a new showerhead shipped then next day. When I was shopping complete shower systems, I contrasted the cost of thier system against comparable systems from Delta to Kohler. From a cost perspective Hudson-Reed was a no brainer. It was only after having the system now for almost 2 years that I can honestly say that from a quality perspective, they have far exceeded my expectations. We are now building a new house and I am designing a new "Monster" shower with a showerhead panel, ceiling rainfall head, and 12 body sprays using muiltiple valves off of two seperate tankless systems and mulitiple control valves. Will it be expensive? Yes it will, but it will be far less than if I used some of their competitors equipments. If I could wish for any one thing from them it would be to come out with an Electronic valving system that controlled flow and temp on a digital panel similar to what Moen and Kohler offer but keeping with the Hudson Reed pricing.

eye pleasing and easy cleaning

your product came in a timely manner,however, we did need to go buy additional fittings to use with our plumbing.the installation was somewhat easy, once the right fittings were acquired. also, what i throught to be an important part of the installation, was made of plastic, referring to the hanger bracket.

The best quality and value in plumbing fixtures!

I found Hudson Reed quite by accident on the internet. After perusing their website and seeing they had valves that did EXACTLY what I was looking for, I took a chance and ordered three complete bathrooms worth of products.

I have been nothing but impressed by everything I purchased as was the plumber who installed them. I can wholeheartedly recommend Hudson Reed shower valves and associated hardware. Our showers and bathtub work extraordinarily well and look terrific. I will continue to use Hudson Reed products in any future bathrooms I build or remodel.

I am disappointed with the product and the turnaround time for inquiries.

The showerhead arrived with a dent and I am yet to receive a response on how to return the material . The contact number in the website is incorrect. I emailed the company five days ago and have not received a response. I completed the online return form and it shows pending review. I am not exactly sure what it is pending. I'll be contacting my credit card company to put a dispute on the charges.

André Mercier found this review useful

Monday, May 20, 2013

Reply from usa.hudsonreed.com

Hello,

Thank you for your response.

I apologise for the late reply, we have been dealing with a larger than normal level of queries at the moment and are making it our priority to answer all the outstanding queries as soon as possible.
I have just checked the system for you and this one has now been answered. We shall endeavour to have the reply return time shortend asap.

I would like to thank you for your patience with this matter.

Kind regards
Rachel
www.hudsonreed.com

Quality of product very good but price is reasonable.

I bought products before based on the very reasonable price. The products looked like metal but wasn't. It broke 4 months into use. I requested a new one and it was sent free of charge. Exactly what should have happened. The product broke again 1 1/2 years later. I didn't like that it broke but I wasn't that upset about it because again the price was very reasonable. I went to the website and saw a product that looked like one piece construction, I took another chance on Hudson Reed. I was very satisfied to see that the product was made considerably better. I'm extremely satisfied with my current product. I will be a future customer if Hudson Reed continues with it current product quality at it's current price point, 'jacked-up" for some reason like most companies.

I have been using this amaizing products in all my projects!!!!

Amaizing products

Very frustrated and still waiting on my order!

My experience is not favorable. My first shipment was supposed to be two packages but only one was shipped. When I called about the missing package, a second shipment with the faucet was processed right away. Unfortunately, my second shipment is and continues to be stuck in US Customs. Two weeks ago I contacted Hudson Reed about the customs delay only to be told the release would be imminent. Last week I again contacted Hudson Reed because the package was still held by customs. I was told late last week that the customs paperwork was messed up and had to be redone. I am still waiting.

André Mercier found this review useful

Tuesday, May 14, 2013

Reply from usa.hudsonreed.com

Hello,

Thank you for your review.

I am sorry that this has not been resolved.

I have mailed you personally with the findings for this issue.

I would like to stress that 99% of our orders are received by the customer within the allotted delivery time.

Kind regards
Rachel
www.hudsonreed.com

Amazing....great products and delivery from UK to USA the next day..are you kidding me! Well done!

You are the 100th person I have told about next day delivery from Hudson Reed from UK to the US...I am amazed.

Excellent product

Excellent product and customer service when ordering!

Very poor customer service and installation details not enclosed with products.

Very poor customer service and installation details not enclosed with products. It took months to be able to get a replacement valve for a shower temp, and when it came it had no install detail. When asking customer service I was told to "find the YouTube video" - Really? Find it myself? How about a link? How about a downloadable PDF on your website with the product on how to install the thing?

André Mercier found this review useful

Monday, May 13, 2013

Reply from usa.hudsonreed.com

Hello,

Thank you for your review.

I apologise if you feel that the serivce I have provided for you was not adequate.
I have checked the mail thread we had running and I can confirm that there is a instaaltion link to the film.
I have mailed you again personally, please reply to that mail if there is anything else I can do for you.

Again I apologise if the information supplied was not sufficent. I am more the willing to help you further.

Kind regards
Rachel
www.hudsonreed.com

Great high quality product. Just wish my shower valve kit came with better instructions.

I was very pleased with my Shower valve and its wonderful quality, but a little disappointed in the lack of installation instructions. I had to call the UK to get any clarification on my parts list. Once I got ahold of someone they were very helpful and knowledgable. The shower is now installed and I love it!

Easy online transaction, quick delivery!

While we are still mid-construction, and I can't comment on the products I've purchased yet, I am pleased with the ease of use in regard to their website. Delivery was prompt, timely, and hassle free.

Awesome

Very fast, great quality, low price. Definitely will be shopping with them again.

Great product, met my needs for a surface mounted outside shower H+C faucet at a very reasonable price.

I needed a surface mounted H+C faucet for an outside shower. The local plumbing suppliers were not able to help. Eventually, after much web searching, I came across this product UFG-BDL0624 from Hudson Reed. I sent some additional questions that were answered promptly, but unfortunately** completely incorrectly** (I needed a faucet that would accept vertical, exposed, supply pipes, and asked whether it had swivel unions - the answer was no, but in fact it does have these), but it was pretty clear from the instructions etc that it did. So I went ahead and took the risk. Ordering and delivery were all just fine.

The unit is mounted and plumbed in (swivel unions and all), the supply connections all made, and it works exactly as I wanted. Apart from the totally incorrect technical support, everything else was just fine. I'm delighted with the product.

This is an amazing company that stands for integrity, honesty and dependability!!!

I searched and searched for a radiator that would work in my bathroom remodel. Not knowing very much about them, I called to get some information that was most helpful in making my decisions. I almost went with another website company but in the end, was suspect of their website. I went back to Hudson Reed USA mainly because their website seemed much more professional and trustworthy. Then, the most amazing thing ever was I received the radiator in just 3 days!!!!!!! I checked and it came from England IN THREE DAYS!!!!! I was so shocked that I actually asked the Fed Ex guy how was that possible. He just looked at me like I was crazy and showed me his logo on his shirt. Duh! Then, when I had a problem with this one leaking, they responding quickly with a new one and even reimbursed me the fee for the plumber to put in the new one. This is an amazing company and I wish they were all this considerate and helpful in getting the right thing done. Thank you so much Hudson Reed, I will come to you first the next time I need something!

I have been trying to resolve my complaints with Hudson Reed since 6/2011, and have been refused help and ignored.

Don't be taken in by appearances and what seems to be a terrific warranty. An exposed shower system installed in the summer of 2006 began to break down in 6/2011. It had a 10 year warranty. I contacted HR at this point. Various "nanoreps" <Names removed> refused to honor the warranty by providing new parts or a new system altogether. They seemed to be able to diagnose my problems with their product from their offices in England. and told me that if the product was defective, it would have failed sooner. I wrote letters and spent over $60. on an international phone call, with no satisfaction. The shower temperature could not be regulated, the hand held shower would not stay securely in the holder, so it would fall if you brushed by it, and its head became dented. Early on, they did send me a new hand held shower head at no charge, but that was it. Even the arm for the shower rose began leaking upward spraying the combination vent and light we had installed in the ceiling. The shower was non-functional, but with some adjustments that damaged knobs and other parts, we can use it. My husband replaced the shower arm with a copper pipe. It is our only shower and we are embarrassed when guests need to use it, but at least we don't scald or electrocute ourselves. I gave up the warranty fight. I contacted HR again in 8/2012 to see if I could purchase replacement parts so at least we could fix some of the cosmetic issues. In 8/2012 I contacted another nanorep, <Name removed>, to request replacement parts. He never got back to me. I emailed Aaron back, and another rep named <Name removed> on 10/2012 and again on 12/2012. No replies. The dual shower system is behind a tiled wall. My only alternative seems to be to rip out the wall and buy something else. We are not ready for the expense of another bathroom renovation. Do not buy anything from this company. It may work and look pretty for a few years, but don't expect it to last, and don't expect any help from their nanoreps. I guess that's the reason they don't call them customer service representatives.

André Mercier found this review useful

Tuesday, April 23, 2013

Reply from usa.hudsonreed.com

Dear Denise,

I am very sorry to read your TustPilot review.

We always strive to assist customers in anyway we can and I am very sorry that in this case it appears you have not received the full benefits of our customer services team.

I have contacted you both by phone and email today and I look forward to hearing from you in the hope that we can resolve this issue for you immediately.

Kind regards,
Amy

The Hudson-Reed Team

Loved my radiator had to buy a second one!!!

The radiator looked so great in my kitchen, went and bought one for the dining room. They look and work awesome. Can't wait to replace them all! Thanks

Excellent product at a very good price.

I was attracted by the low price for my hydronic towel warmer. Way lower than competitors. It arrived quickly and is solidly and attractively built. Customer service was helpful in choosing the right valves. The web site makes it difficult to compare models (more info on some models, less on others.) The instructions are kind of vague also but it's not a really complicated install. I was a little annoyed to receive a $9 customs charge with a $6 service charge from FEDEX. I thought that that should be prepaid when shipped. However, based on what I've seen and experienced I would purchase here again

good looking fixtures, good prices, fast shipping

recommended!

Modern with great quality!

This is my second purchase from Hudson Reed. The quality and price of the fixtures just can't be beat . I chose the customized fixtures both times and got exactly the look I wanted.The modern look is just what I wanted. Everything arrived in a timely manner and was well packaged and undamaged. I would recommend the company if you want value for your money.

High quality product with very fast shipping.

Order arrived within a week. Evan though package was in very bad condition, product was not charmed at all. will be installing it within a week. It is to early to say how well this radiator will perform in winter. Expect to pay like 5% for duty.

Excellent purchasing experience

I purchased the 12" Square Polished Stainless Steel Shower Head (UFG-AD9206) from Hudson Reed. Although I have yet to install it, the material quality and craftsmanship seems to be of very good quality. I will update my review once I have the shower head installed.

My new shower panel makes me feel like I'm on vacation in a luxury hotel.

My new shower panel was easy to install and really makes my newly remodeled bathroom look extra elegant. The rainfall shower really feels wonderful and the waterfall feature is great for rinsing hair. The body jets are nice for that soothing rinse and the shower wand is just right for final rinsing and shower cleaning. What a treat to feel like I'm on a vacation every time I shower. Great value in a shower panel that really keeps it's promise.

Excellent quality, unbeatable price, fast delivery!

Excellent quality, the product looks amazing, much better than in the pictures. It was delivered quickly and the price is great. Will definitely buy more!

I had better service than I would have expected anywhere, even in person.

Well, I did get a faucet that might have been a lemon, without having to hook it up they exchanged it without hassel, even paid for the pick up and reship. I bought it at a very fair price...I hpoe they still made a few dollars off me.

All I can say is excellent. What a great company and product!!!!!

fantastic product and service