Waterstones

Slow, incompetent, misleading, awful customer service, and possibly insecure.

Ordered a book on the 23rd August as a present. Still hasn't arrived (today being the 3rd October). 3 other books ordered online were said to be in stock and available but none of them were and took over 4 weeks to arrive rather than the '7 - 10 days' advertised. For the second order I placed, the crack team at Waterstones HQ somehow managed to lose a voucher number (the only reason I was using the service) and a month later tried to charge my credit card with the full amount. I had serious doubts about the sysyems in place as cross referencing of orders took a long time and they had lots of contrary information.

Avoid at all costs. Amazon is quicker, cheaper, more secure, it doesn't lie about stock on its website, and it has a vastly superior collection.