oakfurnituresolutions.co.uk

Great Product - Catastrophic Operations

Take 1: Agreed a Sunday delivery, get a phone call on Friday that they cannot find the wardrobe in the warehouse and that they have to reschedule. Get a call on Sunday (when away from home) from delivery man, where we were.
Take 2: Got a date and time by mail which we were supposed to confirm, which we did not do because we were away. Get a call from the delievry man delivering on that day that we never confirmed.
Take 3: Get an e-mail with a date and promise that we will get a more narrow delivery window closer to delivery. The delivery guy called when he was 2 min away from our house and did not wait when we told him we were 15min away. Furniture were left in the rain (on our instructions as we didn't want to take any other chances)
And finally: No instruction manual how to put it up.

On the positive: Good, solid and attractive piece of furniture. Thankfully the construction was intuitive enough that I managed without manual even though I am a bit concerned about 8 left-over screws.

Not sure if I would want to go that experience again given that it is not the cheapest equipment. You would want a better service. The tools and systems seem all to be in place for good service - a shame that they lack something (people?) to use them properly.

Tuesday, January 10, 2012

Reply from Contempory Oak Furniture

Dear Anne Hoffman,
Many thanks for your feedback and please accept my sincerest apologies for the problems you have experienced with your order.
I can see from our records that once the items were in our warehouse we went through various delivery dates to find a mutually suitable date. Unfortunately the initial date had to be cancelled as we had a problem with stock in our warehouse and you were very understanding regarding this.
I understand that we then rebooked you in for the 13th November but received no confirmation of this so returned the items to the warehouse. We then agreed another suitable date on the 28th November which you confirmed at the time. On delivery of the items, our driver advised that when out you had advised that it would fine to leave the items in the front garden which he did. I apologise if this was not the case and for any misunderstanding that occurred.
I can fully understand your frustration with the service you have received and the delay and can assure you these are not the service levels we aim to achieve, or indeed usually offer. Once again please accept my apologies,
Robin Hunt,
Managing Director.