We ordered on 4th Nov and whilst we understood there would be a delay as some products were not in stock at that time, its now 2 months + with nothing delivered. Frustratingly, according to their website, what we ordered came in stock at start of Dec and could be delivered before xmas if ordered then - but by the time I chased them for confirmation of our order they had sold out of one item agai,... and I would have to wait for the new year.
More frustratingly though, is the non delivery of the other 2 items they did have in stock. I had a conversation with them on 16th Dec confirming they would deliver on 21st, and they called me back on 19th Dec to confirm the time. Computer said 'no' tho as apparently they had no record on their system of these conversations. So even more wait.
Im trying to cancel my entire order, but cant speak with a human being - customer services tell you you have to send an email. not sure why I cant have a conversation with someone.
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