Figi's, Inc.

Shouldn't be in business

If I could give them lower than one star, I would. Terrible customer service. They sent a confirmation of my order to me and shipped a totally different item. I called cs about the error and was told I called in and changed the order....I never called them. Then I was told an "authorized representative" of mine called in, sorry I don't have one of those. I was then told a letter was mailed to me about the order change, really....a letter at this time of year, what was wrong with my email address or the phone number on file??? Well, I did receive a letter and they ran out of the item and took it upon themselves to ship what they wanted. Never again will I use them. My mom also placed an order and was the recipient of the wrong order, she will not use them again. The issue below about running credit is true, I was told I had an account, I demanded it be closed immediately as I had never authorized any such account. This company is walking a fine line when it comes to fraud and unauthorized transactions.