Jura Watches

Very quick service, but some issues on web

Firstly, I am very pleased with the watch and the delivery service for getting it to me so quickly during such a busy period. But a few issues on the website: Although it promised, and actually delivered the watch the next day, the confirmation screen told me it would not be till after Christmas, forcing me to phone up unecessarily. The web site also promised a free ipod with this watch, I don't know if I missed some option, but I certainly did not get one. Finally it said that a free tool would be provided for adjusting the watch, perhaps I once again missed the option, but this was something I would have liked that I did not get.

Reply from Jura Watches

Tuesday, January 17, 2012

Dear Chris

We are very sorry for the problems you had with our website. It looks like there may have been an issue with the drop down button for the free gift option. You should have now received your free gift and sizing tool which we sent out immediately for you.

Kind regards

Jura Watches