Santander

Totally useless!

1st Uselessness: Having banked with Santander for about 8 years, we opened an online savings account to save £20,000 from an insurance policy for a few months before needing the funds on a new property.

3 months on, and only a couple of weeks before needed the money, we found the account frozen due to Santander not having properly identified us. It took 3 visits to the local branch and 10 days before they finally released our own money to us. They paid us a £50 sweetener before we closed ALL accounts.

2nd Uselessness: Upon informing them my mother had died, I was told to get a copy of the death certificate in order to collect her £6,500 savings. The bank's form needed to be witnessed by a Commissioner of Oaths which I did within an hour, only to find on my return that my cousin had helped herself to £2,500 to pay for my mother's funeral which she had arranged without me knowing. Santander didn't want to know and the matter has spent the last 12 months with the Financial Services Ombudsman.

3rd Uselessness: After buying from dfs, the 3 years 'free' credit was arranged by Santander Cards. After "misinformation" and errors with the handling of initial payments, they paid us a £71.20 "credit". After missing payments (using the "credit" in-lieu of payments)they started to harass us for non-payment. They charged us £12 several times for "late payments" not only when none were due, but due to the "credit" were actually in advance with payments!

Six months into a 3 year load, they demanded the full outstanding amount even though it was only short by the "credit" which they had granted, yet a month later they demanded only the monthly payment and the "credit" shortfall! They also claimed the balance being £120 short for no obvious reason and haven't provided a statement or other details despite having asked for one on several occasions. The matter was referred to the Financial Service Ombudsman last month. [full details www.dfsnightmare.co.uk]

Joe Poor found this review useful

Fedex

Avoid.

Waited in all day, driver left a collect card! Complained to depot, manager suggested I take an anger management course. When I asked his name, he said "Fred West".

Sums up the company totally.

Karl found this review useful

DFS

Let down by Santander Cards credit facilities

We purchased a settee and although pricey for the lightweight quality, be used dfs for the interest free credit for 3 years.

From the first payment in January 2012 until now, we've had nothing but problems from Santander, including threats to claim back the whole loan, even though the account was up to date.

You can read our whole story www.dfsnightmare.co.uk

Ticketmaster

Disappointed...

Used twice recently for two events. The first event was standing only, so was able to get a good view provided I turned up early and was prepared to wait.

The second, was at the O2, for which only the high far away seats were available. When attending the event, there were plenty of nearer seats available which I assume, ticketmaster was able to sell, so ended up with a poor choice of seats.

Each time, tickets arrive correctly and on time.

n/a

Pay per adverts...

At first, was quite happy with Sky, good choice of movies and a channels to watch. Over a short period of time, I found that the same movies were repeated frequently and adverts on the other channels were appearing more frequently than the program! Dumped it in the end and switched to Freeview - same problems, but at least it cost less.

Vodafone

Does what it says on the tin...

Have been a customer of vodafone for over ten years and have had no problems with the company nor any reason to be unsatisfied with the service.

I've had signal when other networks have failed, and only twice had no signal for more than a couple of hours.

Telephone contact, online ordering, account records, all faultless. Long may it carry on!

Dominos

Cheap and nasty...

The pizza arrived late, warm, and in a tatty box. It tasted 'okay', but I'd rather it tasted 'great'.

Badoo

Waste of time...

I was hope that I could find some new frends, instead, it was a waste of time. As a 'free' member, I found that the majority of people I wrote to had a 'full' mail box and couldn't receive my message. Also, as a 'free' member, I couldn't see who 'wanted to meet me'.

As a paid up member, messages went instantly, but about 90% were never replied to. Also, Badoo shows the date within the past 7 days, when a member was online. How much beyond 7 days, was anyone's guess. Over one weekend I reported some 20+ fake pictures and was only contacted by what I strongly believe to be hookers.

Messages are limited to 10 new contacts per day, even for paying members. You can of course, pay to send more than 10 messages.

The whole system seems to be geared to getting you to pay for a better facility, which frankly doesn't seem to exist. I'm very doubtful that more than a fraction of the 'members' quoted on the site are genuine and active. Be aware.

Thomascook

World Class Air Travel

Last summer (2011) we travelled twice using Thomas Cook to fly from the UK to Canada. All aspects for the flight, treatment on the plane and at the airport were second to none. Nothing was too much trouble, and the experience was a great one. Plus, we saved money on the flight and got a free hire car upgrade too!

Holidayinn

Poor.

Once my budget accommodation of choice, but during past year or so have experienced worsening quality of accommodation to the point of not trusting Holiday Inn any more.

Cambridge and Ipswich Holiday Inns were the last two we used, and both were filthy. In Ipswich, the supervisor had to clean the room before we could use it, and Cambridge gave us a free night - would have prefered a refund.

One of the better Holiday Inns we used to stay at, Hall Green, we found at our last vist was taken over by Premier Inn!

Travelodge

Worst place for budget accommodation...

For budget accommodation, Travelodge have gone from good value for money to simply not worth the price, however cheap. Can't fault the staff, but yet to experience worse accommodation.

If you're not at all fussy about accommodation standards then maybe they're okay for you.

Bennettsonline

Shop may be better...

Never visited the online version as service from the Colchester store has for several years been excellent. Products have always been from stock with immediate delivery and (so far) no problems with any of the products.

Delivery men once damaged the door of our new fridge, but with was replaced within days, without a fuss.

Pcworld

Not the best...

My experience of using PCWorld is that the products tend to be a little out of date or over priced. Ideal for getting advice (if you can attract someone's attention), then shop online for better value for money.

Sales@Moonpig.com

Great!

Have used Moonpig for several years and have always found their products useful, value for money, and their service efficient. Don't change a thing.

Smyleepets

Just grrrrrrrrrreat...

Stumbled across this pets supplies company a year ago, and have since found them to offer good value for money and a quick no fuss service.

Halfords

Good, and better still...

I have always found the company good, staff usually helpful to very helpful, but none more so than recently when I was interested in a satnav.

The assistant at the Clacton store advised and recommended what was since proven to be the best value satnav at the time, and went on to help obtain necessary information for obtaining USA up dates for my forthcoming visit. I have subsequently returned and purchased two more of the same satnavs as gifts.

Play.com

1st Class

I have used play.com for several years and their service and products have been faultless.

Once I ordered a £70 box set which never arrived, and when I complained, they promptly sent me another one with no fuss. Can't beat that.

Staples

Mixed blessings...

After purchasing a shredder at the Colchester store I was disappointed to find the same thing at staples online but selling for £70 cheeper! My complaint was ignored.

To my surprise, when the same shredder broke down recently and I returned it to the store where I bought it, I was given full credit towards another purchase, eventhough the shredder was 13 months old.

Freemans

Worst company I've had to deal with...

Messed up my wife's account having duplicated orders. Took a long while and a lot of hassle to get sorted out. Their fault, but no apology. Wouldn't use again.

123-reg

Efficient and reliable...

Have been hosting sites with 123-reg for around 6 years, and found them to be effiicent and reliable during this time.

Have no problem recommending them.

Talktalk

Great value but poor customer service...

Spent 4 years with TalkTalk which was great while the service worked. It was very problematic when I experienced a fault early on as the call centre seemed to have little idea of the cause of the broadband related fault.

I dreaded moving house with them but agreed to stay with them when they agreed to do it without additional costs. Unfortunately the broadband didn't work properly during the first month, and after spending hours on the phone I eventually cancelled. vowing never to go back!