Fernando Cs profile

Reviews (2)

Just Eat

Awful site to order from

I'm trying to order on a Monday evening around 7PM-ish. I login with my details as I used this site before, and put my postcode in, the list of restaurants show up, I select one upon checking that they deliver to my postcode... I spend some time looking at the extensive menu, and make my selections... I proceed to pay... this site now charges £0.50 to pay by card, which is a joke. I select the pay by cash option, and click the button to put the order through... A few seconds later, my order is rejected because it was "too far to travel". I thought what a joke! The site had my postcode AND I checked the restaurant delivery area, and they deliver to my postcode, and charge 1.50 for that, which I was happy to pay... This is now 30 minutes through the ordering process... I open their webchat, and speak to someone called Aisha, who says that she is sorry about it, and explains if there is anything else they can do for me. I said "why not give me a voucher, a small discount for the trouble of having to order on another takeaway?", she said that she wouldn't do that, so I said thanks and will never order from just-eat again, after having used this site since 2008, because they became greedy and they run their operations without any sort of care or respect for their customers. Avoid Just-Eat, it's a favour you're doing yourself.

Thursday, April 12, 2012

Reply from Just-Eat.co.uk

Hello Fernando,

I'm sorry to hear that your order was rejected the other day, unfortunately this can happen from time to time for various reasons. I would be happy to look into this matter further for you but if the restaurant normally deliveries to your area it is likely that they were too busy to complete your order at that time. You can forward your order details to me by emailing trustpilot@just-eat.co.uk

All of the restaurants on Just Eat are independent businesses and they have the right to reject an order as they would if a customer was contacting them via other means I'm afraid this isn't something we can offer compensation for as this is out of our control. I do apologise for the inconvenience that was caused to you and I'm sorry that you have decided not to use the site again.

Kind regards,

David

David Farrer
Senior Social Media consultant

Fun4Kids.co.uk

Doesn't reply to emails in a timely way

I sent an email in a certain date, and two days afterwards I still had no reply to a simple question.

The site states that they got customer services to help, so have they all gone on holiday?

I'm not happy and do not recommend unless they start answering emails in a timely fashion as they're an online business and should answer it as fast as dealing with a phone call or at least on the same day you send the message to them.

Fernando Cs profile

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Fernando C
Reviewer
Male, 1989
United Kingdom

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