Usually use B & Q but having moved close to above store. I thought I would call in and try out as all I needed was a file set. The young female staff here think they are not employed to assist customers but are employed to gossip to colleagues visiting the store. Do not expect one of the till girls to help but please feel honoured if they do. After being kept waiting while staff gossiped I eventually left without the product and went to B & Q where I have always found them helpful and knowledgable. It is a 10 minute drive but worth it. Will not return to this store. My recommendation is if you need Homebase use the one off Great Western Way, otherwise use B & Q.
Ordered 2 items on a Tuesday and the order went through no problems and I the payment was taken from my account. On the Sunday I had still not received an Email stating that the items had been posted so I checked the website to find the items were not in stock. Not happy that I had not been informed so I sent an email asking for an update. Tuesday and still no reply so I used the Live Chat. Jai informed me that the items were due for delivery to me on the following day. I checked he meant delivery to me and not to them and he confirmed the delivery to my address. He emailed the conversation to me. I also received 2 further emails from MedicAnimal re my order all giving different reasons for the delay, 1 Out of stock. 2 Having a new computerised system installed. 3 Unexpected high demand. By Friday (11 days after initial order) the items had still not arrived and I checked my account to find they were still not in stock. My poor dog had now been denied treatment due to the inefficiency of this company. I will now go local and get the treatment there and found out it is not worth the small saving to delay treatment to your beloved pet. Will not use again and would recommend to avoid. PS this will not be a review they put on their website.
Ordered a pair of Snow Chains with standard delivery and received them within 2 days. Went back onto website and ordered a set of Thule Roof Box bags with standard delivery and again received within 2 days. However best bit is they were the best price I could find on the internet and delivery was free. Will use again and highly recommended.
Excellent service from day 1. Initial approaches answered quickly with all information. Watch delivered before specified date. Rolex watch with bimetal strap arrived ahead of schedule but strap tight. No problems extra links sent out same day. Now an as new watch at a good price with excellent service from Kieran.
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