Dixsons/Curry's now have a new 'Group Operations Director'.Their head office address and his name is:
Mr.(Right Hon) Sebastian James,
Group Operations Director
Head Office -DSG international plc
Hemel Hempstead - Herts HP2 7TG
HERE IS MY LETTER TO THEM:
Dear Mr. Sebastian James,
On 20th January 2012 I paid by Amex the amount £709-00 which included a £10 home delivery for today: 1st February between hours of: 07.00 – 10.59am
I am a disabled person who ask a neighbour last night, before morning delivery to help move a fridge/freezer and other household items in my Basement flat. For easier access of delivery. My old appliance is standing in a hallway, presently connected to all outlets.
I /we have had several washing machines in the past from various retailers. This time I decided to buy a ‘Top of the Range’ items which would hopefully last. Samsung with a 5 year warranty.
Your delivery driver Tom phoned at 11.06am saying that he could not deliver ! I was not pleased at all. While I was talking to him on his mobile he ‘Cut me off’!
I dialled 1471 and obtained his mobile number. Phoned him back. I told him that I thought he was rude to cut the call. I phoned your Sheffield customer office and spoke to supervisor ‘Steve’. Explained my dismay. I felt I've being given the proverbial ‘run around’ with an excuse that the driver got ‘stuck’?
I asked Steve to CANCELL my order. He transferred me to ‘Sarah’. I explained again. She advised me that once Dixon got the washing machine back, I will get a refund.
Reason for booking a 7.00- 11 am delivery on: 1st February: I had to go to work at 12.30pm, 2nd Feb Dentist, 3rd Feb at . Hospital appointment..and so forth.
NO...I do not want a Re-delivery! I might be disabled, but I do not sit at home waiting all day to receive goods at any time.
I spent money on a 15 minute mobile call to driver Tom: 07720-549-415 and your call centre: 08445-61 11 11. Call which lasted for about 45 minutes @ 5pence a minute.
A letter of apology from the operations Director, and compensations for the phone calls, distress and disappointed. Your customer service in Sheffield nonexistent.
A FULL REFUND of £709.00 plus money for calls would be appreciated. It’s a pity 90% of my ‘white Goods’ was bought from Dixons/Curry’s in SW1. Wake up Dixon/Curry’s, struggling high street Chains are in decline!
***THEY HAVE SINCE OFFFERED ME A £10 FOR PHONE CALLS...WHICH SHOULD BE MORE...AND SAID MY REFUND WOULD TAKE 7 DAYS? ...NOTHING IN MY ACOCUNT YET?
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