INFURN.com

Sonia Harris: the bean bag still isn't here

Dear Sonia Harris,

I am reposting my review, after your last message here you said that the latest delivery date for my order would be 5 March 2012, well this was yesterday and the order still hasn’t arrived. Any updates on the freight provider? What will happen if it is not here before Friday evening? I am moving house on saturday and I do not want to have the delivery updated to a new delivery address and go through all this again… If it is not here by friday I want a full refund of the voucher and the delivery charges, I have enough of fake promises.

Regards,
Marie

Your previous comment:
Reply from Designfurn LTD (infurn.com)
7 days ago

Dear Maria

Thank you for your comments. Further to our telephone conversation on 17 February 2012 I confirmed delivery of your order would be by end February latest delivery date 5 March 2012. Your concerns were that the order would not be received by 9 March 2012 and I have been today advised by our freight providers this order will be delivered by 5 March 2012.

We apologise for any inconvenience caused to you in this matter.
Kind Regards.
Sonia Harris
Customer Relations Supervisor

Tuesday, March 06, 2012

Reply from Designfurn LTD (infurn.com)

Dear Maria

Thank you for your comments. I have today tried to contact you via telephone and left a voicemail message with contact details and ID reference for our freight providers. I was assured on 1 March 2012, by our freight provider, that you would be in receipt of our order by 5 March 2012. I am sorry to hear that you are still not in receipt of your order.

Please contact the freight providers who will be more able to update you with the delivery details.

If you require any further assistance please do not hesitate to contact me.

Kind Regards

Sonia Harris

Customer Relations Supervisor